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Internet keeps dropping

peterwoodgate
I've been around

My internet keeps going offline and then back online every few minutes. This happened a few weeks ago and tech support over the phone could not find and issue, but reset everything and it was fine until today. Now it has been happening every few minutes for the last 2 hours.

 

**Labels Updated**

 

 

2 REPLIES 2

Re: Internet keeps dropping

RogersCorey
Moderator
Moderator

Hello @peterwoodgate!

 

I know that an intermittent Internet connection can be highly disruptive to your work and your daily routine. Before we can look into it further, we'll need to know a little more.

 

Are you still experiencing this intermittent connectivity now? When your Internet loses connection, does the light on the top of the modem change colour or start flashing? Is there any change if you reboot your modem by unplugging the power to it for 10 seconds?

 

~RogersCorey

Re: Internet keeps dropping

muraha
I've been here awhile

Seems like I'm not the only one. Started after last interned outage somewhere at the end of January.

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