Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
super_robot
I Plan to Stick Around
Posts: 64

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

make sure you're assigning an ip on the correct network and that it is out of the dhcp scope

User4074
I'm Here A Lot
Posts: 6

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

Thank you Don_Ca. I don't know how I missed that.

 

You're also right about it being broken, it seems.


I Go into Connected devices, i see the device in the list of "Online Devices".
I click the Edit button to the right, and change the Configuration radio button to Reserved IP.
Then type in the IP I would like it to keep. Then hit SAVE.

Small overlay window says "Operation in progress, This may take several seconds..."

After 15 seconds, it takes me back to Connected Devices > Devices.
And in the list of connected devices, that device is still listed as DHCP.
If I Edit it, I can confirm that the Configuration radio button is still choosing DHCP.

 

Don_Ca
I'm a Reliable Contributor
Posts: 194

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

I have one reservation set up, but for anything I really want to have the same IP address I set static. I have my DHCP range such that I have a bunch of IPs available for static assignment. Setting static for key devices also lets me easily use CloudFare DNS servers instead of Rogers.
sikhness
I Plan to Stick Around
Posts: 28

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

@User4074,

What software version is your router on?  I'm not using the ignite website but rather the webpage of the router itself to try to setup DHCP reservations and it is definitely broken as you can see from my original post.

User4074
I'm Here A Lot
Posts: 6

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

@sikhness

 

Hey.  I believe I'm on the same version as you.  Page says:

 

Download Version: Prod_19.3_d31 & Prod_19.3

 

Agreed - something's broken.  My modem is not saving the Reserved IP I am setting for my device.

 

 

 

sikhness
I Plan to Stick Around
Posts: 28

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

@RogersCorey,
It seems that a few people aside from me (in this thread and others regarding the XB6 modem) are reporting the same problem of not being able to Reserve Static IPs with a "Failure, please check inputs" error message with the new firmware.
Could you please have this looked at and fixed?
Don_Ca
I'm a Reliable Contributor
Posts: 194

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

eMTA & DOCSIS Software Version:Prod_19.3_d31 & Prod_19.3
Software Image Name:CGM4140COM_4.6p6s3_PROD_sey
Advanced Services:CGM4140COM
Packet Cable:2.0

That is my current version and I cannot set reservations anymore. @RogersCorey
User2421
I've Been Here Awhile
Posts: 3

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

Can confirm I'm having this issue too... When I try to reserve static IPs, no changes are actually made when I refresh.

RogersCorey
Moderator
Moderator
Posts: 1,428

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

Hello Community!

 

In situations like this we can attempt to escalate a ticket to have the missing functionality looked into but I cannot make any guarantees.

 

This change may have been a deliberate one and it may not be possible to re-enable the ability to reserve static IPs. We technically do not support static IPs for residential connections to begin with.

 

Please PM us @CommunityHelps so that I can work with you to create a ticket. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Don_Ca
I'm a Reliable Contributor
Posts: 194

Re: Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

These are all internal IP addresses @RogersCorey, not the external facing address. It is for things like printers, etc, that you do not want the IP address changing. For most users setting a reserved IP address is easier than setting it on the device. In the UI all the config is there, but gives an error, so if the functionality was removed they would remove the UI as well.