Rogers XB6 (Ignite WiFi Hub) Router does not Reserve static IPs

[sikhness]

Hi Guys,

A few weeks ago I was able to Reserve Static IPs on the XB6 Router correctly, however now whenever I try to do that I now get a "Failure! Please check your inputs." message.  I'm no longer able to set any Reserved IP addresses.  I feel like the Router was updated to a new firmware which made the list of Connected Devices show up in a more stable fashion but now Reserved IPs are not working at all.

Does anyone else have this issue or know how to fix it? I am on the following software version:

eMTA & DOCSIS Software Version: Prod_19.3_d31 & Prod_19.3

Software Image Name: CGM4140COM_4.6p4s1_PROD_sey

Advanced Services: CGM4140COM

Packet Cable: 2.0

[abcd567]

I put something in comment field, but Reserved IP still did not work

[PeteyGee]

typing a single word in the comment box is for the "Failure! Please check your inputs." error, not the already assigned ip error...

[abcd567]

I tried both ways, empty comment box, and a word in comment box. Both say "Failure, check your inputs".
Sometimes it said "This IP is already assigned to another device" even when I tried with a dozen different IP. Sometimes it said "Conflicting MAC address". 

SUMMARY: It always failed whatever I try.

[tz3p9v]

Same here -- but I have the new XB7 modem and can not reserve IP as described by docs.    I can "sorta" get reserved IPs by forwarding a dummy port -- but this is a bad work around.   Any idea when this might be address (if ever?)

BEWARE -- this is a rather major issue if you want to reserve IP for servers or dedicated devices.   

Alternative is to go into bridge mode -- but then TV side of world turns into a nightmare.   Not pleased.

[ColdGranite]

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@tz3p9v wrote:

Same here -- but I have the new XB7 modem and can not reserve IP as described by docs.    I can "sorta" get reserved IPs by forwarding a dummy port -- but this is a bad work around.   Any idea when this might be address (if ever?)

BEWARE -- this is a rather major issue if you want to reserve IP for servers or dedicated devices.   

Alternative is to go into bridge mode -- but then TV side of world turns into a nightmare.   Not pleased.

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I have not tried setting static IPs through the gateway.... but I HAVE set static IPs by configuring the settings on the device itself,  and the gateway recognizes the IP as "reserved" and finds the device no problem.

[sanand]

Yes, Adding comment(single word) does work. 

Ideally, Rogers should fix this issue as this field is not mandatory.

[Datalink]

Keep in mind this is a Comcast product, not a Rogers product, so, you're right, it doesn't make sense, but, for whatever reason, Comcast has chosen to require a 1 word comment in the comment field.  

[Don_Ca]

The comment thing is probably unintentional.