Rogers Rocket Wi-Fi Modem – Firmware Trial

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I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hi, I purchased a Chromecast from the US and It worked with the internet fine, but I just recently upgraded my internet and now it doesnt work anymore. Thanks!

I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I am interested in taking up this trail.I hope this fixes the chromecast issue as well
I Plan to Stick Around
Posts: 315

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial


@Kamal2kaushik wrote:
I am interested in taking up this trail.I hope this fixes the chromecast issue as well

If you are interested in participating, please send a private message to @CommunityHelps with the subject line “Rogers Rocket Wi-Fi Modem Firmware Trial”. A member of our team will be in contact with you and provide you with further instructions.

   

We’re keen to receive feedback on this new firmware. Once you've received the new firmware, please provide your feedback directly in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread. 

 

Questions regarding this program can be posted below.

 

***Please note - you must be a registered user of the Rogers Community Forums in order to participate.  To register, please follow these steps.***

 

Thank you for your continued feedback and support.


 HTH,

 

Daniel Smiley Wink

Microsoft® MVP Windows Insider - Windows Security
I've Been Here Awhile
Posts: 3

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I just got the new firmware push. Now my chromecast is working.
I've Been Here Awhile
Posts: 3

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Is your chromecast still working without any problems?? Not sure if I should sign up for update. Recently joined Rogers and have a CGN3AMR.
Resident Expert
Resident Expert
Posts: 6,150

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Raham, if you have a CGN3ACR, or CGN3ACSMR as seen by the product sticker at the back of the modem, you can request the trial version update.  This will take care of problems with Chromecast devices.  If you have very recently become a Rogers customer, I would guess that your current firmware is presenting problems with Chromecast and possibly with other applications and devices s as well.  The instructions for requesting the update can be seen at Message #471 on the following page (top post):

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...



I've Been Here Awhile
Posts: 3

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I have a CGN3AMR not the two you mentioned
Resident Expert
Resident Expert
Posts: 6,150

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hmm, thats very strange.  I'm going to assume that there has been a misprint.  As far as I'm aware, there are only the CGN3, CGN3ACR and CGN3ACSMR in the series of Hitron modems that are used by Rogers.  In any event, the firmware developed for the CGN3ACSMR can be loaded on the CGN3ACR as well.  I would follow the instructions for requesting the update and include the MAC address of the modem in the request, indicating as well that you would like one of the moderators to confirm the modem model.  The moderators can comfirm the model and indicate if there are any issues updating your modem.  The MAC address is found at the back of the modem or on the STATUS page which is the first page that is displayed when you log into the modem.



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Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I havent received any reply on my request for Trail

Network Architect
Network Architect
Posts: 611

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial


@Raham wrote:
I have a CGN3AMR not the two you mentioned

The CGN3AMR is supported by this trial (and no it is not a misprint).

 

The CGN3AMR is technically exactly the same modem as the CGN3ACSMR with a different casing (it has some sort of a retro look and it is grey). All new modems have this form factor but both modem types are still available in multiple stores.

 

The CGN3AMF is also exactly the same but with FIDO branding.