It sounds like you're getting blown off. I had a large number of problems with my chromecast system (2 Google Homes, 2 TV and 2 audio). Bottom line after a series of escalations by Google: there are known issues with some of the Rogers home gateways,...
I know in my case, my request for the firmware upgrade was through Google tech support for a known firmware issue with some Rogers home gateways. There are some instances where the firmware is not pushed through, and requires a Rogers tech support t...
