Rogers Email Inaccessible

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RogersCorey
Moderator
Moderator
Posts: 1,498

Re: Rogers Email Inaccessible

Good morning @EricSimard!

 

If you need help with your Rogers email, you've come to the right place.

 

Please PM us @CommunityHelps so that I may further assist. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

K_P_G
I've Been Here Awhile
Posts: 2

Re: Rogers Email Inaccessible

I'm having a variation of the same issue, received a prompt to update password. I did update it, and now my Rogers e-mail will not sync with my desktop, but I can still get my mail through my Rogers/Yahoo account AND on my mobile devices. I've deleted, re-created the e-mail account, reset the password again....still nothing. Again, I can download e-mail on my mobile devices no problem, just not on my desktop. I get the error message to "sync the accounts" but there is no mechanism to do that through the Rogers e-mail menu. 

 

E-mail was working fine for years up until this past weekend.....getting frustrated!

57
Resident Expert
Resident Expert
Posts: 4,142

Re: Rogers Email Inaccessible

If you're using an e-mail client like Outlook on a computer, you probably need to generate an app password. See the following link, near the bottom.

 

https://www.rogers.com/customer/support/article/email-setup



K_P_G
I've Been Here Awhile
Posts: 2

Re: Rogers Email Inaccessible

Worked.....thanks!

gp-se
I'm an Advisor
Posts: 1,144

Re: Rogers Email Inaccessible


@57 wrote:

If you're using an e-mail client like Outlook on a computer, you probably need to generate an app password. See the following link, near the bottom.

 

https://www.rogers.com/customer/support/article/email-setup


I tried this and it worked for a week, however now I cannot send mail on my laptop (macOS), or receive mail on my phone (iOS). Is there a way to turn app password off and use my normal password that I use to check my Rogers Yahoo webmail? 

*EDIT* I figured it out, I had to delete the account then select add new yahoo account to make it work without an app password.

 

Superbird
I've Been Here Awhile
Posts: 2

Re: Rogers Email Inaccessible

The password generator works for me, but I don't want a random 20 character string of letters. I want to change my password to something I can actually remember. But when I try to change my password, it always tells me

 

57
Resident Expert
Resident Expert
Posts: 4,142

Re: Rogers Email Inaccessible

@Superbird : There are two separate passwords at play. The first is the PW you need to login to Webmail.  That you should be able to change, however, that PW needs to contain: a lower case letter, an uppercase letter, a symbol like # and a number, with a minimum of 8 characters. If you have tried that and it still doesn't work, you may wish to PM the moderators here for assistance:

 

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...

 

The second PW is an App PW that you need for an e-mail client on your computer like Outlook. That's the one that's generated from within Webmail as indicated in my previous post.



Superbird
I've Been Here Awhile
Posts: 2

Re: Rogers Email Inaccessible

I can access my email through a web browser no problem. I can also access my email through Thunderbird if I enter the 16 character string that Rogers generates for me, BUT, I can't change the password from the 16 lower case character string to something I want that's easily memorized.

 

When I try to change my password at...

 

https://rogersmembercentre.com/rmcapp/remc.html#/changePassword

 

...and the page tells me my desired password is valid (fair or strong or whatever) a popup tells me

We're sorry, your password couldn't be updated. Please try again later.

 
57
Resident Expert
Resident Expert
Posts: 4,142

Re: Rogers Email Inaccessible

@Superbird : In that case try PMing the mods as indicated in my previous post.



rgonz80
I've Been Here Awhile
Posts: 3

Re: Rogers Email Inaccessible

(post merged)

 

Hi, I can't access my emails, it says username and password don't match and to try again.  I've had the same password/username combination for a while now.  Anyone else can't log in?