Sadly, I was finally compelled to open a dispute with Commission for Complaints for Telecom-television Services (CCTS). Our node was supposed to be relieved of its congestion (seems appropriate at this time of year!) in the summer of 2020 and when all I heard were crickets out in the fields instead of cabling and construction crews, I politely inquired in October 2020. That's when I found that it had been pushed back and shovels wouldn't be in the ground until July 2021 - September 2021. This will be a year later than they said, and they will have the benefit of a further $1200.00 of my money while my neighbours and I wait.
I have all this documented in my private messages with the excellent Rogers staff who help us out on these forums. It must be very saddening for them when they communicate good news to their customers based on what the core network infrastructure team tells them, only to have these hopes dashed.
The Commission has agreed to pursue my complaint and Rogers has 15 days to reply. I am not hopeful that they will do as promised and relieve this terrible congestion which all the stay-at-home workers and learners has created. I hope I am pleasantly surprised, but in the meantime I've been shovelling thousands of $$ into the Rogers coffers for a service which is intermittently substandard and for long blocks of time. I don't have any choices where I live and have been using a competitor's very reliable but dog slow DSL service as a backup for when I lose connectivity entirely. Meanwhile, instead of reinvesting the money their subscribers are paying them for internet service on new infrastructure, Rogers instead (and cynically) rolls trucks and pays contractors to replace cables and instructs users to replace modems in the hope that the placebo effect will fool customers into thinking that everything has been fixed. At least until the next round of outages, brutal latency, and not-exactly-realtime-because-the-network-can't-cope conference calls and FaceTime video calls with fellow locked-down loved ones.
How to open a dispute with CCTS -> https://www.ccts-cprst.ca/
I'm a network engineer, working from home like many other people, and cannot afford to not be connected. I regularly spend hours remoting into client sites (private and public sector) and the fact that I understand the technology and how things could be made better and cannot do anything about it is deeply frustrating.
