@Gdkitty wrote:
Tuning the channels.. again something is not right there. Again if its signal or connectivity or something happening.
My ignite boxes, i find change the channels FASTER than even the newest digital cable boxes were (vs the older ones which took a good 4+ seconds to change channels)
Yesterday, my channel changes were taking several seconds. I'm running in bridge mode with my own router... I looked at my router's connection log and did not see any active IPv6 connections; they were ALL falling back to IPv4.
To fix this, I restarted my router's IPv6 WAN interface. IPv6 connections started working again and channel changes were now immediate. I don't know what changes Rogers made in their network but my new public IPv6 address came from a different block of addresses.
For anyone running a standard Rogers setup, you can fix slow channel changes by rebooting your XB6 gateway.
FYI, Ars Technica published a great "10 simple rules to improve your Wi-Fi" article over the weekend. It includes (and elaborates on) tips that I've posted here in the past and points out some of the not-so-obvious things that can dramatically slow down Wi-Fi performance.
@jakika5 where are you located? I had another look at your signal stats tonight. Your DOCSIS 3.0 channels (1 to 32) have good signal to noise ratios, the signal levels are below 0 dBmV which is the target level. Yours average - 4 to -5 dBmV, so, a little low.
That would imply that the DOCSIS 3.1 channels are also slightly low in signal level. I wouldn't want the signal levels to go any lower from where they currently sit.
You have 4 DOCSIS 3.1 downstream OFDM channels running, two active and two inactive. That's really unusual at this point, which is why I'm wondering where you're located.
Hey @jakika5!
Thank you for sharing your experience! I'd be happy to assist. Regarding the quote:
"the signal levels are below 0 dBmV which is the target level. Yours average - 4 to -5 dBmV, so, a little low.
That would imply that the DOCSIS 3.1 channels are also slightly low in signal level. I wouldn't want the signal levels to go any lower from where they currently sit."
The downstream signal level range is between -10 and 10. If your within that range on all channels there's no issue.
In regards to the OFDM channel activity we'd need to take a closer look to identify what's occurring. It's possible that certain channels are unavailable.
Lastly as for the WiFi concern, the indication that 120-160Mbps over WiFi "isn't good" isn't necessarily on it's own a fair or accurate representation. It's important to note that the speeds you receive over WiFi are very easily impacted by interference, attenuation and device limitations within your home network. It could be possible that there's a device connected on your network limiting the overall throughput. WiFi speeds can only be as fast as it's slowest connected link.
If all of your devices in the home are connected then there wouldn't be any available troubleshooting from Rogers technical support, but that doesn't mean you're out of luck. There are ways to improve the overall connectivity within your home, but to do so we'll need to know more about what you have connected. Devices, router, repeaters/extenders, mesh network etc. Let me know the following and assistance can definitely be provided:
- Is your modem located central in the home to where it's being used most?
- Are you using your own router?
- Do you have a repeater/extender in the home?
- Are you using Rogers Wall-to-Wall WiFi?
- What is the model name of the modem you're using?
- Do speeds improve if you're nearby the modem?
- Do speeds improve if only 1 device is connected?
- How many devices are connected to your WiFi? (Include all devices, even if not in use)
- When you run your speed test are you seeing full bars of WiFi connectivity?
From here we can get a gauge of the existing wireless health within the home, and try to identify possibilities for improvement.
@jakika5 wrote:
My neighbor who lives next door has had the 1gig internet package for over a year ( I don't know if they have Ignite TV or not, but I know they have the 1gig package, because my son talks about how great their wifi is) and they can get 700meg on their wifi, even while someone is doing gaming online. The technician that was here last week suggested maybe they have a different modem, as he said they seem to be having issues with these CGM4141 modems, as I'm not the first person to complain of wifi issues. He said he was at the neighbors 6 houses up the last week as well, and their wifi is randomly dropping multiple times a day. He said there are not issues when testing the line, and no issues when he tested the inside wiring. It is only the wifi that is affected.
A senior tech was supposed to come to my house 4 weeks ago to investigate, and his manager called me to say the tech wasn't coming. The senior tech said he had 12 reports of issues in the past month.
Are you friendly-enough with your neighbour that they will let you perform a speed test with your laptop on their Wi-Fi? Some laptops max out at 350 Mb/s even under the best of circumstances. If you can get 700 Mb/s over Wi-Fi, consider yourself very fortunate.
As for the speed tests that your tech performed with his test meter, that's fine, but I'll only trust a speed test performed with an actual computer over a wired connection, and will also validate that by performing actual bulk data transfers.
There are many things that can make Wi-Fi slow and unstable. You not only have to consider factors within your own home but also your neighbours' Wi-Fi and the channel/frequency utilization of any Wi-Fi and non-Wi-Fi devices in your area that transmit at or above a certain power level relative to the noise floor. Only one device can transmit on any frequency at given a time. If other devices are transmitting on the same frequencies that you are using, even if they are not connected to your Wi-Fi network, a device (Wi-Fi client or Access Point) MUST wait for the airspace to become clear before it can transmit. If you have a device in the far corner or your house, with a poor Wi-Fi connection, transmitting constantly, it will kill the Wi-Fi speed of the device that's only 3m away from your router.
You may also want to read the following article for a bit of added perspective: https://arstechnica.com/information-technology/2017/03/802-eleventy-what-a-deep-dive-into-why-wi-fi-...
If you are able to get the advertised speed of your Internet connection over a wired connection, that's all that you can ask of Rogers. With Wi-Fi, let's say that you are able to get stellar Wi-Fi one day. The next day, one of your neighbours might do something stupid in futile attempt to "boost the power" of their Wi-Fi, and that could suddenly destroy the performance of your Wi-Fi network in an instant.
Hi @lovepreet8473,
Thank you for your post and welcome to the Community!
Slow speeds can really put a damper on your day, we can definitely take a closer look at this issue with you today.
In order for us to get a better understanding of the situation, we will need to confirm some information.
- Did you notice if the issue affected specific devices?
- What is the light pattern on the modem when the issue happens?
- What troubleshooting steps have you completed so far?
Awaiting your reply.
RogersRob
Hello, @StratfordON.
Thank you for posting your concern, and welcome to Rogers Community Forums!
The Ignite service running smoothly for a while before the WiFi and TV problems started suggests something got changed. The Internet must be stable for the Ignite service to function well.
- Do you notice your modem rebooting when your TV glitches or WiFi drops?
- Did the techs try to resolve the issue from outside or checked the cable and other components inside your home?
- Have you relocated the modem recently? Like from one room to other.
- Do you have WiFi Pod(s)? If yes, how many and have you relocated them?
If you can answer the above, it can help us to figure out the problem.
Thank you for your patience!
Cheers,
RogersMoin
Hello @StratfordON,
Thank you so much for getting back to us, the additional info is very helpful!
Based on your answers, it sounds like some further investigation may be required at our end. Can you please send us a Private Message @CommunityHelps so we may have a closer look for you? For more information on how our Private Messaging system works, please check out our blog.
Kind regards,
RogersLaura
Hello, @SamMatti
Welcome to the Rogers Community Forums!
I can understand how frustrating it is to deal with slow Wi-Fi speeds and connectivity issues.
- How many bars of Wi-Fi do you see on your devices when the internet stops working?
- Does the light on the top of the modem change colour when the connection drops?
- Do you experience speed or connectivity issues when connected directly to the modem via Ethernet?
We look forward to hearing from you!
RogersTony
@Json2 wrote:
Recently got ignite gigabit install with TV and Internet
Noticed that whenever I'm watching Ignite TV through the TV box, my WiFi speeds are extremely slow.. Sometimes to the point where it's not usable.. But wifi is fine when not watching Ignite TV
An Ignite TV HD stream consumes only 10 Mb/s of bandwidth. That is not very much. If that impacts your Wi-Fi performance, then there is a problem with the Wi-Fi installation.
Modem is located in family room, currently have 1 WIFI Rogers Pod Gen 2 installed upstairs
Any ideas why WiFi is slow when running Ignite TV
I suspect that this is a Pod placement issue, and possibly a problem with where your Ignite gateway is located as well.
Go to where you have the Pod installed, unplug the Pod and check to see what your Wi-Fi signal strength is like (on the 5GHz band) in that area, and test how well Wi-Fi performs without the Pod. The Pod must not me installed in any location that has poor Wi-Fi connectivity or else any devices that connect to it will experience very poor Wi-Fi performance. The Pod should not be installed too close to the gateway or too far away, and the Pod also needs to be installed in an location where it can also provide adequate coverage to the problematic Wi-Fi areas in your home.
Houses can also have "problem areas" where the home's construction blocks Wi-Fi signals. You need to avoid placing the Ignite gateway in such a location or else you will not be able to get good Wi-Fi connectivity outside of that room, because that will also prevent a Pod from establishing a good, fast connection as well.
Please also see my post in the following thread: https://communityforums.rogers.com/t5/Internet/Wi-Fi-connectivity-to-parts-of-the-home/m-p/484119
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