I see many people here having the same issue, I wonder if changing from Rogers to Bell or a different company would make a difference 😊 I believe it will.
Its all relative as WHAT the root cause is. And that is where most people run into issues.
It needs to be tracked down to WHAT is causing the issues.
Is it just the modem? Switching to a different provider on the same type of connection (cable) but with a different modem, might fix the issue.
BUT, if its something say with the signal to the house. Or the the local node, etc. Switching to another 3rd party cable provider probably wont make a lick of difference, as the root issue will still be there.
Switching to another type of connection, cable to bell fibe... that more likely would. Assuming the lines for that are good in your area too.
And as mentioned.. assuming that is an option.
Some apartments, etc may not be wired for both 😞 (deal with one provider)
Or the other ones are not readily available.
(Eg; where I live, I can get up to the 500mbps rogers speed service, and I do, getting almost 600 on speed tests. But you look at bell? Oh, i am too far away from the closest CO, i cant get fibe.. i can get 5mbps DSL. Not a big choice there :P)
Incredible. Just made the switch to Bell after 12 years with Rogers and I got a call from Rogers' retention department. To get me to stay they were offering Gigabit service (regular $145 per month) for $29 a month for 12 months. So I'd be going from paying $115 for services that don't work to $145 a month to service along the same cable lines that would STILL likely not work.
When I told them that the reason I was leaving was because the service outages were costing my business money and there had been no fix and on top of that I had been accused of making up the problem they assured me that with this new package and modem I wouldn't get any outages. Which means either he was lying (likely) or the outages are a known problem and instead of fixing them they are just upselling (which could also be real).
My Bell install is due Saturday and since that phone call the number of service interruptions has GONE UP. Whereas before I got 2-3 a workday now I'm getting outages every 10-20 minutes or so. In the time it's taken me to write this post I've lost internet twice. I can't wait to take the modem back to the Rogers store for the last time..
Good luck to those who stay.
guys check your cable box, there should be some rogers equipment that transforms fiber signal to coaxial, check how this equipment is plugged to power mine was barbarically plugged with naked wires
There is a simple solution for solving the Hitron Router dropping the internet connection as I experienced and solved this problem myself. I am getting 500 Mbps as advertised and was initially very frustrated with this router dropping signals and since I never had this problem with my previous service of 100mbps and a different Rogers router, I knew that it was not connection related.
I called Rogers customer service and they promptly gave me a reference number for a Router exchange but unfortunately the problem still occurred. I decided to check the Basic Settings on the router and realized that while the router has Dual settings for IPV4 and IPV6 mode, it was probably the IPV6 mode that was causing the conflict.
I changed the IPV settings under the Basic Settings to IPV4 and the router is now working flawlessly ! Zero dropped internet settings. Remember to select IPV4 setting and save it and you are set to go. Hope this helps anyone with dropped internet.
I'm having the same problem
i have the direct cable connection from outside box, replaced the modem, still having same issue
i don't have time to sit on call with tech support every now and then
my work heavily relies on internet , cant afford to have dropping internet connection all the times
please see below data for reference:
lights on modem doesn't change when connection drops
This menu displays both upstream and downstream signal parameters
This menu displays both upstream and downstream signal parameters
|Gateway IP Address||7.xxx|
|DHCP Lease Time||😧 07 H: 00 M: 00 S: 00|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||36996000||ATDMA - 64QAM||29.250||8||6400000|
|2||25300000||ATDMA - 64QAM||29.250||6||3200000|
|3||22100000||ATDMA - 64QAM||29.250||5||3200000|
|4||30596000||ATDMA - 64QAM||34.000||7||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
***Removed private information***
Welcome to the Rogers Community Forums and thanks for your first post!
Where you rely on your internet for work, I can understand wanting to get it working at 100%, so let's see what we can find. Thanks for providing your signal levels, they all look okay. Are you noticing any pattern to the disconnects, such as a time of day?
If you send us a PM to @CommunityHelps we can further test your connection and area.
If you are not familiar with our Private Messaging system please Click Here.
tech was out this morning , wasnt able to resolve the issue
However, he did installed the splitter which I'm unsure why when the connection is straight from modem to outside box
I'm running continuous ping test to google and seeing significant number of time outs every minute for 4-5 secs
I work from home and heavily rely on consistent internet service
Thank you for the update, it's crucial to have a stable Internet, especially if you are working from home. It's disappointing that the Internet is still intermittent after the tech's visit.
Please feel free to PM us, as suggested in the previous message.
Hitron router displays multiple DOCSIS Event log displaying critical errors and package Loss
Hello, for the last few days I've been dealing with my Hitron router randomly rebooting. This is not the first time this happens with this router, which is actually currently the third Router provided by Rogers that experiences these random reboots.
Sometimes the router doesn't reboot and it's still gives a wireless signal but the internet is straight up not working; A few days ago my phone specifically kept getting disconnected from the modem while my other devices where working just fine; And for the last 3 days I've experienced some Package Loss in my games and I can sometimes see this package loss when I manually ping my computer to google.
I have also noticed that I have multiple DOCSIS "critical errors" and "warning" messages.
The last time we called Rogers I got told that probably the cause of these problems where some Port-forwarding settings that I manually set up for some games but after erasing those setting and even after later resetting the router nothing has really changed. If anyone could help me I would truly appreciated.