HP ENVY 4500 Cannot Connect to the New WiFi (Roger Ignite WiFi Gateway)

[halolo1]

Hello there! So I upgraded my modem at the end of last year, and now I just found out that I cannot connect my old HP printer to wifi. I printed out the printer's failed wifi connection report, and the report says that I need to add the MAC address to the modem system. I did that and I still cannot connect to the wifi. It could be that the MAC address I got is wrong?? Cause I really cannot think of anything else at this point. Any insights would be great!! Thanks!

***Edited Labels***

[Biollw]

You say old hp printer so it sounds to me like you need to stop bandwidth steering on you rogers gateway. Separate the two wifi, 2.4 and 5 into two separate ssids then try again.

[ztm]

how do you do that?

[57]

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@ztm wrote:  how do you do that?

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Here's a link on that topic:

https://communityforums.rogers.com/t5/Internet/Rogers-Ignite-and-Smart-Device/m-p/522111

[sh89]

you mention adding the MAC address to the gateway (though it appeared to be unsuccessful).  how can that be done?  Also, i went through splitting and that too failed.  What was the outcome in the end?