Gigabit Speeds

[Datalink]

If the modem is running in Gateway mode, acting as a router as well as a modem, type the following address into a web browser address bar:

192.168.0.1   (then hit enter) 

That will bring up the log in page.  The password will be the same as your wifi password unless you have previously changed the modem password. 

If the modem is running in Bridge mode with a router behind it, type the following address into a web browser address bar:

192.168.100.1   (then hit enter) 

As before, this will display the modems log in page.  Note this particular address will also work for Gateway mode as well. 

In either case, after you have logged into the modem, you can then navigate to the various available tabs.

[BritesDW]

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -2.600 7 37.356
2 855000000 256QAM -2.900 3 37.636
3 861000000 256QAM -4.600 4 37.636
4 579000000 256QAM -1.900 5 37.356
5 585000000 256QAM -3.500 6 37.356
6 849000000 256QAM -2.600 2 37.356
7 597000000 256QAM -2.200 8 37.356
8 603000000 256QAM -3.100 9 37.356
9 609000000 256QAM -1.900 10 37.636
10 615000000 256QAM -3.800 11 37.356
11 621000000 256QAM -1.500 12 37.636
12 633000000 256QAM -1.800 13 37.356
13 639000000 256QAM -3.000 14 36.610
14 645000000 256QAM -1.600 15 37.636
15 651000000 256QAM -2.000 16 37.636
16 657000000 256QAM -2.800 17 37.636
17 663000000 256QAM -0.800 18 37.636
18 669000000 256QAM -3.200 19 37.636
19 675000000 256QAM -0.900 20 37.636
20 681000000 256QAM -4.000 21 37.636
21 687000000 256QAM -2.300 22 37.356
22 693000000 256QAM -4.200 23 36.610
23 699000000 256QAM -3.700 24 36.610
24 705000000 256QAM -3.800 25 37.356
25 711000000 256QAM -4.600 26 36.610
26 717000000 256QAM -2.600 27 37.356
27 723000000 256QAM -5.000 28 37.356
28 825000000 256QAM -2.500 29 37.636
29 831000000 256QAM -3.600 30 37.636
30 837000000 256QAM -1.800 31 38.605
31 843000000 256QAM -3.000 32 37.636
32 303000000 256QAM -1.300 1 37.636


Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595805 ATDMA - 64QAM 37.750 6 3200000
2 30596000 ATDMA - 64QAM 34.000 4 6400000
3 23700000 ATDMA - 64QAM 34.250 5 6400000

[Datalink]

@BritesDW those signal levels and signal to noise ratios aren't bad at all.  They're well within specs.  The optimum downstream levels are 0 dBmV on the Downstream with a signal to noise ratio in the 36 to 40 dB range and for the Upstream, 36 to 40 DBmV.  So, yours aren't far from those levels.  Where they currently sit shouldn't cause the slow data rate issues that you're experiencing.  The upstream power levels are slightly low for a two of the channels, but, they're not terribly low and those levels are commanded by the Cable Modem Termination System (CMTS) which the modem connects to. 

Are you running the modem in Gateway mode, where its running as modem and router and with a direct connection, pc to modem, or running the modem in Bridge mode with a router behind it, with a direct connection pc to router? 

[rickybola]

I'm not no Techy.

I suppose to be paying for 1Gbps Rogers Ignite Services. The lovely thing about it is I opened a ticket recently with the "engineer"  to investigate the cause the issue and get back to me. Four weeks later I call in Tech Support and I found out the ticket was closed and seen as no issue!  Amazing!  I understand its UP to 1GBps --- but how close are they to 1GBps- when your avg speed is 310- 320 MBps. Sadly I have had this service over a 1 year and still no change.

It is just me, but do you see a problem here? Beauty behind this all. I'm locked in a contract of. Bad Service.

Thanks Rogers! 🙂

[Datalink]

@rickybola Running DOCSIS 3.1, the modem can provide a maximum 950/960 Mb/s, after the overhead is considered and as seen on a speedtest.  The www.speedtest.net Toronto Rogers or Montreal Rogers servers should be used for speedtests for this modem. The Toronto Beanfield and Montreal Fibrenoire servers are good secondary choices for speedtests. 

Speedtest.net will default you to the nearest server based on latency, however, there are numerous servers used by Speedtest.net that can't provide data rates to test gigabit service.  To test the "last mile" you need to use the suggested servers above.  Is Speedtest.net defaulting to Washington D.C. on its own, or are you selecting that server on your own? 

Can you run a speedtest using the www.speedtest.net Toronto Rogers or Montreal Rogers servers and let us know what the result are? 

[BritesDW]

Im running it as a modem and router. with a pc connected directly to it. So whats with the slow dl and upl speeds if im paying for 250ui

[rickybola]

@Datalink

Thanks for you response! 

DOCSIS 3.1--- CHECK!

SpeedTest-- Speedtest.net --- set to Toronto- Rogers or Montreal Rogers --- CHECK!

Mind you the test was complete directly connected to your DOCSIS Modem 3.1 on Port 1.

I hope this satisfies your query.  

[User1868915]

My speeds used to be 330/21 on Ignite 250. Since "upgrading" to gigabit on December 19, my speeds have been consistently inconsistent, ranging between 100-300 down and 1-3 up.

Rogers confirmed the issue is with the line and not my hardware, which was obvious from the very beginning. Been getting the runaround from useless "service" reps since then and the same delay email every few days.

3 weeks and still no fix, not even an inkling of anything being done.

From this thread alone it's obvious this has been going on for months which should be a clear indication that Rogers will not be doing anything about it. I advise everyone to get their accounts refunded for every day of poor service and switch to a different provider. 

[mperry]

---

@rickybola wrote:

I'm not no Techy.

I suppose to be paying for 1Gbps Rogers Ignite Services. The lovely thing about it is I opened a ticket recently with the "engineer"  to investigate the cause the issue and get back to me. Four weeks later I call in Tech Support and I found out the ticket was closed and seen as no issue!  Amazing!  I understand its UP to 1GBps --- but how close are they to 1GBps- when your avg speed is 310- 320 MBps. Sadly I have had this service over a 1 year and still no change.

It is just me, but do you see a problem here? Beauty behind this all. I'm locked in a contract of. Bad Service.

Thanks Rogers! 🙂

---

Thats funny, the same thing has happened to me twice now since getting my 1GB service last week, and I am hitting the same around 300-350Mbps. Totally false advertising and terrible customer service.

I just got an email this morning saying my probelm has now been fixed, so when I get home from the office, I cant wait to test it out, I am 99% sure I will see the same speeds however.

I have never seen incompetence like this before in a service company, it is unreal!

[BritesDW]

well.. so much for the support on my poor speeds..