01-07-2018 01:59 PM - edited 01-07-2018 02:00 PM
If the modem is running in Gateway mode, acting as a router as well as a modem, type the following address into a web browser address bar:
192.168.0.1 (then hit enter)
That will bring up the log in page. The password will be the same as your wifi password unless you have previously changed the modem password.
If the modem is running in Bridge mode with a router behind it, type the following address into a web browser address bar:
192.168.100.1 (then hit enter)
As before, this will display the modems log in page. Note this particular address will also work for Gateway mode as well.
In either case, after you have logged into the modem, you can then navigate to the various available tabs.
01-07-2018 02:05 PM
01-07-2018 02:30 PM - edited 01-07-2018 02:32 PM
@BritesDW those signal levels and signal to noise ratios aren't bad at all. They're well within specs. The optimum downstream levels are 0 dBmV on the Downstream with a signal to noise ratio in the 36 to 40 dB range and for the Upstream, 36 to 40 DBmV. So, yours aren't far from those levels. Where they currently sit shouldn't cause the slow data rate issues that you're experiencing. The upstream power levels are slightly low for a two of the channels, but, they're not terribly low and those levels are commanded by the Cable Modem Termination System (CMTS) which the modem connects to.
Are you running the modem in Gateway mode, where its running as modem and router and with a direct connection, pc to modem, or running the modem in Bridge mode with a router behind it, with a direct connection pc to router?
01-07-2018
04:59 PM
- last edited on
01-07-2018
05:11 PM
by
RogersShaun
I'm not no Techy.
I suppose to be paying for 1Gbps Rogers Ignite Services. The lovely thing about it is I opened a ticket recently with the "engineer" to investigate the cause the issue and get back to me. Four weeks later I call in Tech Support and I found out the ticket was closed and seen as no issue! Amazing! I understand its UP to 1GBps --- but how close are they to 1GBps- when your avg speed is 310- 320 MBps. Sadly I have had this service over a 1 year and still no change.
It is just me, but do you see a problem here? Beauty behind this all. I'm locked in a contract of. Bad Service.
Thanks Rogers! 🙂
01-07-2018 07:23 PM
@rickybola Running DOCSIS 3.1, the modem can provide a maximum 950/960 Mb/s, after the overhead is considered and as seen on a speedtest. The www.speedtest.net Toronto Rogers or Montreal Rogers servers should be used for speedtests for this modem. The Toronto Beanfield and Montreal Fibrenoire servers are good secondary choices for speedtests.
Speedtest.net will default you to the nearest server based on latency, however, there are numerous servers used by Speedtest.net that can't provide data rates to test gigabit service. To test the "last mile" you need to use the suggested servers above. Is Speedtest.net defaulting to Washington D.C. on its own, or are you selecting that server on your own?
Can you run a speedtest using the www.speedtest.net Toronto Rogers or Montreal Rogers servers and let us know what the result are?
01-07-2018 08:20 PM
01-07-2018 08:40 PM
Thanks for you response!
DOCSIS 3.1--- CHECK!
SpeedTest-- Speedtest.net --- set to Toronto- Rogers or Montreal Rogers --- CHECK!
Mind you the test was complete directly connected to your DOCSIS Modem 3.1 on Port 1.
I hope this satisfies your query.
01-08-2018
04:19 AM
- last edited on
01-08-2018
08:45 AM
by
RogersCorey
My speeds used to be 330/21 on Ignite 250. Since "upgrading" to gigabit on December 19, my speeds have been consistently inconsistent, ranging between 100-300 down and 1-3 up.
Rogers confirmed the issue is with the line and not my hardware, which was obvious from the very beginning. Been getting the runaround from useless "service" reps since then and the same delay email every few days.
3 weeks and still no fix, not even an inkling of anything being done.
From this thread alone it's obvious this has been going on for months which should be a clear indication that Rogers will not be doing anything about it. I advise everyone to get their accounts refunded for every day of poor service and switch to a different provider.
01-08-2018 10:06 AM
@rickybola wrote:I'm not no Techy.
I suppose to be paying for 1Gbps Rogers Ignite Services. The lovely thing about it is I opened a ticket recently with the "engineer" to investigate the cause the issue and get back to me. Four weeks later I call in Tech Support and I found out the ticket was closed and seen as no issue! Amazing! I understand its UP to 1GBps --- but how close are they to 1GBps- when your avg speed is 310- 320 MBps. Sadly I have had this service over a 1 year and still no change.
It is just me, but do you see a problem here? Beauty behind this all. I'm locked in a contract of. Bad Service.
Thanks Rogers! 🙂
Thats funny, the same thing has happened to me twice now since getting my 1GB service last week, and I am hitting the same around 300-350Mbps. Totally false advertising and terrible customer service.
I just got an email this morning saying my probelm has now been fixed, so when I get home from the office, I cant wait to test it out, I am 99% sure I will see the same speeds however.
I have never seen incompetence like this before in a service company, it is unreal!
01-09-2018 09:52 PM
well.. so much for the support on my poor speeds..