@chdiamo1 : Yes, it is a very sad situation. I PM'd the forum mods several times last year, the last time being in December (just before I got my wife's e-mail to work with Outlook 365 as a test). Each time I was told that Rogers are working on a fix (or something similar), but no timeline or firm response.
I don't blame the mods since they're not doing the technical work, but we certainly can blame Rogers for a total lack of concrete information, transparency and what looks ultimately to be an abandonment of a group of their customers.
@Rjam wrote: This has been a problem for SEVERAL MONTHS! No one has even been able to give us an idea of when it will be fixed or if it is even on their fix list.
Actually it's almost a year since the first post in this thread - March 8, 2023. It is highly unlikely that the app PW generator will ever be fixed after this amount of time.
I'm not sure why Outlook 365 doesn't work for you, but it does for everyone else based on all the previous posts saying so in this and other threads. Create an account in Outlook 365 using your e-mail address and you should be given the option to login to Yahoo (yes Yahoo) Mail using your regular Webmail password instead of the App PW. If you are in an office, your IT department/person should get it working. Make sure you have updated to the latest version of Outlook 365.
There is no need to switch providers - that's the worst thing you can do. You can create a new e-mail address in Gmail, Yahoo (not Rogers/Yahoo) or several other free services, or you can create your own domain by paying a few $/mo. That way you would not be reliant on a service provider and can switch providers or move without losing your e-mail address.
@Jonogrant wrote:
1. Why would they not resolve a problem where you can't use email on an iPhone?
2. Not working on Outlook is bad enough.
3. ...go will Bell/Teksavvy more like it!
I have the following comments as a summary:
1. There is no problem with e-mail on devices like phones or tablets since no app PW is required on them. For example, Mail on an iPhone or iPad works just fine. Not sure why you would say you can't use e-mail on an iPhone.
2. E-mail works on the latest, paid version of Outlook since that doesn't require an app PW. It also works on the free Web-based version of Outlook, but you have to put up with ads. It does not work on earlier versions of Outlook, like Outlook 2016 or 2021 since they preceded the App PW generator problem and still require an App PW (if you "lose" your App PW.) It is very typical for older software to require updating as things change.
3. Going to a different provider is not recommended since you may end up with a similar situation and will require a new e-mail address if you go to them, or if you move in future. What is recommended is to switch to a free e-mail provider like Gmail or Yahoo (not Rogers/Yahoo). Another option is to purchase a domain for a few $/mo and set up your own e-mail address. In this way you are not reliant on your service provider and you can move anywhere, any time.
4. We have heard that the latest version of Thunderbird for PC also works without an App PW. The Thunderbird Mac version apparently does not work without an App PW yet, but we will continue to monitor as people try it.
5. Mail for Mac (computers) does not yet work.
6. If you don't "lose" your app PW, all e-mail clients will continue to work. It's only if you "lose" your App PW that you will be "in trouble". However, if you update the e-mail client or get a new computer, the App PW should "follow" the update, or you should be able to copy the existing App PW from the old version to the new (if it was working). How you do that will depend on the client, the computer and the OS. The App PW needs to be "visible" in the e-mail client account settings but there are instructions on the web depending again on the computer, the client and the OS.
7. Since the App PW generator has been down for over a year, this is highly unlikely to be fixed. Rogers doesn't seem to want to spend more money on their e-mail system as evidenced by several other recent issues.
8. Previous similar discussion in a similar thread below:
@Jonogrant wrote:
1. When you have your own domain, there is a problem.
2. You can't use rogers without the app password, on iPhone or Outlook.
3. I have the latest PAID version of Outlook. Your wrong. Anyhow. Rogers sucks.
1. What problem is that?
2. I guess the million people (like me) who have Rogers e-mail and use an iPhone (or iPad) (or Android for that matter) are hallucinating?
3. I doubt that. The latest, paid version (365) works without the App PW - the regular Webmail PW works fine. Again, I guess the people (like me) who have it working are hallucinating?
@jan12345 : The summary regarding the App PW issue is in the following link (a few posts up): It is highly unlikely that the App PW generator will ever be "fixed".
The discussion regarding MFA is in the following link as well as the link in post 2 of that thread: MFA may be required when setting up a new e-mail or an existing e-mail on a new device or new app. It may also be required periodically simply to confirm that you are who you say you are.
@chdiamo1 wrote:
Why didn’t Rogers tell its customers this March 2023 and going forward?
Probably because they didn't know the answer at the time. (They might have initially thought it would be an easy fix, or they might have thought there'd be money in the budget to pay for a fix, or they might have thought Yahoo would be willing to pay for the fix, or the fix was simply too complex/expensive after research).
I PM'd the mods and they checked the technical people several times last year and there still hasn't been a firm written response. Some people who called in recently were told it would not be fixed, but that was relatively recent. Since it's been a year, I surmised it was never going to be fixed earlier this year, especially when some computer apps like the latest paid Outlook and Thunderbird for PC no longer needed an App PW.
@Jonogrant : Outlook 2021 will not work since it was developed before the App PW issue surfaced. You need Outlook 365 or Outlook for web, which is free, but has ads. See my post earlier in this thread.
@kenwinges : I'm not on Android, but in much the same way that most people use "Mail" for Apple devices, most people with Android devices probably utilize one of the default e-mail apps, which shouldn't require an App PW, just the regular PW for Webmail, although it may require MFA (multi factor authentication) via a code sent via text. See the default ones in the link below:
I cannot comment on Outlook on these devices. Perhaps someone else here has that information.
P.S. After a bit of web research I see that there are a lot of possible e-mail apps (including Outlook) available for iDevices, however, I suspect that most people stick with Apple Mail and I don't know if any of these other apps require an App PW. I use Apple Mail on my iPad and it doesn't require an App PW.
https://www.theverge.com/21445442/apple-ios-14-default-email-apps-how-to
Since a lot of people use Gmail, I also suspect that Gmail is one of the apps frequently used on Android or Apple devices but that would likely be for Gmail, not Rogers/Yahoo e-mail.
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