WiFi constantly disconnecting

[User_5555]

In an apt building and we all have rogers with our rent.  WiFi  goes off maybe 20x a day.  (will probably disconnect while typing this) It's unacceptable.  On the phone they keep telling me it's my computer problem that the signal is fine.  STILL unacceptable. I am taking courses online and have had to redo many quiz's and tests.  This cannot continue.  If I get BELL I will be doubling the cost of my internet.  That too is unacceptable.  I will be starting a petition in my building about this.  It's been happening for 3 months now.  UNACCEPTABLE.  The remedies I've already read are TOTALY old world dial up remedies and are 100% UNACCEPTABLE!!  Is my modem plugged into a bar?   Are you kidding me!  How far is the modem in your apt?  Are you for real?  I used to live in a house with 5 bedrooms, 5 roomies, huge house and modem downstairs, ZERO problems. So forget about that excuse.  Also the signal is totally lost in the basement, 1/2 basement is the gym and zero internet.  It's insane.  and yes, totally UNACCEPTABLE.

*Added Labels*

[EIEI01]

Same here in Silver Springs! Internet is up and down like a YoYo. Bummer trying to work and didn't have this problem with Shaw. Get with it Rogers or the next post will be to go elsewhere!

[RogersMoin]

Hello,

@User_5555:

It's disappointing to hear about the issues you've been experiencing with the WiFi in your apartment. The fact that you've had to redo quizzes and tests due to the WiFi interruptions is frustrating.

It's concerning that the support you've received over the phone hasn't provided a satisfactory solution. In some situations, plugging the modem into the power bar/surge protectors can cause RF interference, thus degrading/interfering with your home network. If the modem is plugged into a power bar, please plug it into the wall outlet.

The Ignite HomeConnect app is an excellent tool to troubleshoot your WiFi network. Have you tried it recently?

What's your modem's model? If you have an XB8 modem and your devices don't support WiFi 6E, change the security mode to WPA2 to see if it improves the stability.

Please provide us with more details about your modem and devices. The more information you can share, the better we can pinpoint the cause of the problem and find a solution.

@EIEI01:

Thank you for being a Rogers Together with Shaw member and joining this discussion; intermittent connection can be disruptive. It's great that you didn't experience this problem with Shaw; I can assure you that the service remains unchanged except for rebranding. Please connect with our Internet Support so we can help.

Regards,

RogersMoin