When I tried to generate an App password to connect to Outlook.
I receive the following message:
Something went wrong on our end. Please try again later.
I tried calling Rogers Support I was told I would have to wait between 20 to 30 mins...
Solved! Solved! Go to Solution.
Mailbird doesn't work for me - actually, that's not quite true because my existing Mailbird installation crapped out on me when I had to move my files to a new hard drive, but I didn't try reinstalling it from scratch, so it might work if I did that. I also tried a new install of Thunderbird and it worked just fine; that's the only way I can now pick up Rogers emails, and I just checked - it's set up as IMAP. My real problem is my phone, which I can't get to pick up Rogers at all, even on a new install - it keeps asking for the darned app password.
Well, I'll be....
I deleted and reinstalled Thunderbird on my Mac, added my email account as IMAP and my rogersmembercentre.com password and voilà! Automatic connection 😀
I have the Yahoo mail app on my iPhone and it is working for my needs. Too bad Thunderbird does not work on iOS....
For those still waiting for the ability to access the 'app password' feature, thought I'd pass along that I was talking with a Rogers rep regarding a separate email issue, and learned Rogers is actively trying to resolve this and have not given up. The Rep believed a solution 'MAY' be coming soon and may involve a different security approach, similar to a text to your authorized (registered) phone that many banks and financial institutions use now as secondary security. Hackers apparently had easy access to app passwords, so ................. We'll see
Why isn't Rogers/Yahoo working to resolve the issue with mail in Microsoft Outlook.? Rogers techies should have resolved this issue by now and should be supplying their clients with a App/Password to correct the Outlook problem. I believe Rogers has no intent on correcting this problem and they're feeding their clients a load of BS. I paid a lot of money to get Microsoft Office Lifetime version with Outlook and can't use it. Outlook is the only reason I purchased it. I believe Rogers/Yahoo should reimburse all their clients that depend on Microsoft Outlook for mail. Don't care for webmail at all. Only use it when I'm on vacation.
The same. My business email account no longer works with Outlook. I'm giving them a little bit more time although I don't think they'll fix it. I've stuck with Rogers because switching to a new email address would be a long task. But I'm as close to Bell as I have ever been.
Agreed, although I'm not sure who should feel embarrassed - the Rogers tech people and management for consistently failing to solve a problem which is easily solved by switching email providers away from the awful Yahoo, or us, for staying with Rogers and allowing our subscriptions to enable their terrible behaviour.
I have been having the same problem and finally got a reply that might help us.
I am the advisor who is in receipt of your request to escalate your concern for further review.
I am disappointed to hear that you have an unresolved concern that would require you to contact our office and would like to assure you that I will do everything possible to find a satisfactory outcome.
After researching your concerns, my understanding of your concern is as follows:
Please let me know if the above description is an accurate summary of your concerns.
As well, please let me know when you are available to discuss your concerns so that we may schedule a time to speak on the phone. I am in the office this week from Monday, Tuesday, Thursday, (9:00am - 5:00pm) PST / Wednesday, Friday (6am - 2pm) PST .
Best of luck to you. There are many who have given up hope of Rogers actually caring about its customers and acting on this issue.
It seems to be simple fix to eliminate this app generator for the time being, but no, Rogers is tied to Yahoo here and could care less. I myself have started to move on to outlook.com. It is hard though since we cannot do auto-forward of emails.