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Ignite - Terrible support and service

After over 2 hours on the phone, mostly on hold between regular tech support, then a concierge, then tech support again and a team leader my problem is still not resolved.I have been one that has been singing the praises of Ignite, even recommending ...

Kevguy by I've Been Here Awhile
  • 2099 Views
  • 17 replies
  • 0 likes

Rogers Ignite TV & Internet constantly disconnecting

Ever since late March our internet has been on the fritz. All wi-fi related activities (cable, TV streaming, internet browsing & gaming) are put to a screeching halt and is forced to reconnect more than several times a day. There are periods where th...

GregSim by I've Been Here Awhile
  • 4440 Views
  • 23 replies
  • 0 likes

Help with XR15 programming

I've never any luck with anything from Rogers.. Just switched to Ignite and more problems.. yay me... Not that I expected anything different... I should mention that none of the 'auto' programming works and when it troubleshoots connection it spins f...

bigdee2015 by I Plan to Stick Around
  • 414 Views
  • 3 replies
  • 0 likes

Ignite TV Poor Picture Quality

I have a top of the line 65 inch QLED TV. Excellent picture on my Rogers digital cable box - even on the non-4K channels.Yesterday, I switched to ignite TV, and the picture quality is noticeably worse. Especially watching sports like hockey. The pict...

Dweed by I've Been Around
  • 4550 Views
  • 13 replies
  • 0 likes

Recording Conflict on Ignite TV

Hi, I'm try to set a movie to record that air tonight, but it give me a Recording Conflict. And there's no option to cancel it to try again, I don't have any other recording scheduled at the same time. The movie is Spin on Disney Channel. The other s...

ReneHache by I Plan to Stick Around
  • 540 Views
  • 2 replies
  • 0 likes

Resolved! Display time of day on screen - Ignite TV

prior to Ignite, the time of day displayed on the receiver. The Ignite receiver does not display time of day, so I'm wondering if there's an option to have Ignite display the time of day on screen full-time rather than just when the Guide is displaye...

Resolved! Disney+ App

hi everyone   Does anyone know if Rogers will have an App to view Disney+, the same way is have a Netflix App?       ***Edited Labels***

TRD2300GT by I've Been Around
  • 80389 Views
  • 58 replies
  • 6 likes

New Banner causing delays with 3rd Party Apps

I noticed when I go to Youtube, Neftlix, Prime, etc I get a banner on the screen that reads "You're entering a third party app".  This is really annoying because it freezes my screen for 30 seconds.  If I push one of the arrow buttons on the remote w...

jjjjy7 by I Plan to Stick Around
  • 5532 Views
  • 10 replies
  • 0 likes

Toober app on ignite tv,

Just a quick question to those who may know more than me. Last week I received my regular email from Rogers discussing the latest things to watch. What caught my eye was the app they recently introduced called Toober, which interested me. I read the ...

Dire by I Plan to Stick Around
  • 651 Views
  • 2 replies
  • 0 likes

Resolved! Sony Android TV restarts when Powered On using Ignite TV XR15 remote

Hi there, I have ignite TV for 4 months now and this issue only started 3 weeks ago. I have read a few threads and already tried many things; including turning the HDMI-CEC off from both TV box and TV- Ignite TV XR15 remote (HDMI-CEC function OFF)- S...

hyuga9 by I Plan to Stick Around
  • 4226 Views
  • 23 replies
  • 0 likes

Resolved! CNBC World rather than the US Feed?

I'm in Ottawa using Ignite... this morning I noticed that CNBC (channel 79) is broadcasting CNBC world rather than the US feed... Is this a permanent change or some type of issue this morning?   ***EDITED LABELS***

bcrownz by I've Been Here Awhile
  • 4038 Views
  • 60 replies
  • 2 likes

Resolved! Can Band Steering be Disabled if you are using WiFi Pods?

Just got new Rogers Ignite service and we had to put the gateway in the basement furnace room to access the Alarm system Phone Lines.   Result was weak signals at the TV and computers not just above the Gate way.   I fixed the TV signal by renaming t...

Resolved! Ignite Pod will not connect to wifi hub

Hi, I have a Technicolor CGM4140COM wifi gateway and three WNXE12AWR (XE1v2-WN) ignite pods. My wifi and TV all work properly. I can't get any of the 3 pods to connect to the gateway. I followed the steps to connect the pods that are in the Ignite Wi...

elliotk1 by I've Been Here Awhile
  • 4372 Views
  • 11 replies
  • 0 likes

Rogers Ignite compatibility with TV makes

I just bought a Westinghouse TV.  TV works fine, but it won't work on Rogers Ignite --  no volume.  I've had a visit from technicians to my house. It was worse than the Laurel and Hardy show, they were so deeply incompetent and unprofessional there a...

cdeeble by I've Been Here Awhile
  • 4805 Views
  • 15 replies
  • 0 likes

Skip Forward Reset

Worst remote ever!!!Used the (exit exit exit 0030) to change the skip fwd on the Page up button.Today it randomly reset back to the five minute jump. And now the above code doesn't work.Any new ideas?     ***Edited Labels***

Funchick76 by I've Been Here Awhile
  • 1421 Views
  • 4 replies
  • 0 likes

ignitetv.rogers.com no longer requires Adobe Flash!

I don't know if Rogers was planning to announce this in a Blog post but the subject line here says it all. Just click on https://ignitetv.rogers.com and sign in.  You can now watch Ignite TV on your computer and Adobe Flash Player is no longer requir...

-G- by Resident Expert
  • 1809 Views
  • 17 replies
  • 2 likes

Comcast now rolling out XB7 Gateway

Was looking at Comcast's web site and saw that they have started to roll out the CGM4331COM / XB7 to select markets.  Specs show that the modem has a maximum data throughput of 2.5 Gbps.  On the back, the XB7-T has 4 Gigabit Ethernet ports and 2 Tele...

-G- by Resident Expert
  • 7012 Views
  • 9 replies
  • 0 likes