Rogers Xfinity TV
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What are "4K Channel Pack and 4K Premium Access"

On my Rogers bill I have a IgniteTV and internet bundle.  When I look at the detail for this service it shows both 4K Channel Pack and 4K Premium Access for $0/month each.  What are these supposed to be?   Am I right in assuming that for now they are...

wayner92 by I'm a senior contributor
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Why is there so little 4k TV content?

Rogers has been a leader in 4K and have broadcast all Blue Jays home games in HD since 2017.  That is a pretty long time ago.  There is also a TSN 4K channel and we get lots of Leafs and Raptors games in 4K.  But beyond that 4K content seems kind of ...

wayner92 by I'm a senior contributor
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Recording got cut-off early

I wanted to watch the 2024 Women's Pacific Four Rugby game that was aired on Saturday using On Demand. It was an important game for Canada as the team with a win would become second in the world if they beat New Zealand for the first time in 18 games...

littleha by I've been here awhile
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TV Audio Distorted

Just purchased Ignite TV/Internet. Experiencing intermittent audio voice distortion. How do I fix?Thank you   *** Edited Labels ***

William16 by I've been here awhile
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Streaming Apps no longer working with Rogers Ignite.

We've have Rogers Ignite internet and tv with streaming for the past 5+ years. We have the main Ignite box from Rogers in the basement and then have been using an AppleTV to access apps like CTV, Global, CityTV, etc by using the channel native app an...

Sab31 by I've been here awhile
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How to unsubscribe from Shudder on Ignite?

I subscribed to Shudder in error today. Thought I'd be prompted to set up an account/profile, instead Rogers went ahead and subscribed me immediately for $5.99/month. I was just interested in seeing how the App might look on Ignite (not well it turns...

Qram by I've been here awhile
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Resolved! Ghost in the machine

Everyday at 10:30pm exactly my Rogers XiOne box starts to plays Sports Channel no matter what I am watching.  If I am watching an OTT service on another box,  my tuner input changes to the XiOne input.  I checked and nothing is scheduled on the box o...

emveepee by I plan to stick around
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Resolved! TV Program with DTV on iPhone

I was watching a program on my iPhone that has DTV. A voice describes everything the person is doing and it's annoying to say the least.   Is there a way I could turn it off in the iPhone settings? I know how to turn it off through the TV menu but no...

falcios by I'm a senior enthusiast
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Resolved! XR15 Remote No Longer Controls Soundbar?

Have paired my ignite remote with a Samsung TV and Yamaha soundbar for a couple of years now.    It has worked perfectly.   Had a defective "arrow" button on that remote, so contacted Rogers for a replacement.    In the meantime I grabbed another XR1...

robtoe by I'm a reliable contributor
  • 1969 Views
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My TV is down again

@roger's must not want me to have TV services. It took this company from April 19 to May 1st to get my TV working again, I made it to today, May 4th and my TV is down again. I’m watching Game 7 on my phone….

Japer by I plan to stick around
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Bluetooth and Ignite TV Connectivity

I have had problems connecting my Bluetooth headphones expensive ones with no luck it says there connected but no sound but they are not connected to anything else so I tried another cheaper pair and they connected with no problems I can hear everyth...

Rogers Sports Zone App feeds very disappointing

I've had Ignite TV since it started and enjoyed the Sports Zone App info during and after many NHL, MBA and other games. For the past year, the data feeds have become more and more unreliable to the point where even the in-progress playoff games have...

mprychitko by I've been here awhile
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Resolved! Light on or off tv box

I recently got ignite TV, I have two boxes, the box in the living room has a indicator light that stays on. The box in my bedroom  has the light off, should both boxes have the light on? And if so, how do I, turn on the light. Thank you   ***Edited L...

YouTube behaves differently on different ignite TV boxes

I have rogers ignite internet service with TV. I have 3 STB's on different TV's and notice that one of the boxes behaves slightly differently in the YouTube app. In this one box (an Xi6-T), no YouTube chapters are ever present on videos, while on my ...

AriG by I've been around
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Ignite STB WiFi Loses Channel Stream

The Xi6-A stb is connected via wifi and has an excellent signal strength. When viewing a channel, the screen will turn black after a couple of hours. There is still.a signal to the tv. The menu still works, and I can access options. Turning the stb/t...

I cannot get authentication for global tv app

I cannot get authorization for the global tv app. I tried to follow the instructions on how to send a private message to “community helps” on previous forums but that has not been working for me. Please help. This is frustrating     ***Edited Labels*...

Cami123 by I've been around
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Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
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