04-16-2022
07:28 AM
- last edited on
04-16-2022
08:05 AM
by
RogersYasmine
I ported to Rogers yesterday with my iPhone 13 Pro (purchased directly from Apple) and I'm unable to enable Wifi calling. When I turn it on via the Phone settings menu, I get a message to contact Rogers to enable wifi calling on this account. I've done so, they've opened up a ticket, but closed it citing they can't find any problems.
It's clearly an issue on the Rogers side as when I pop in my work SIM from another carrier, I can enable and use wifi calling without any problems.
If I use my Rogers SIM in my Pixel 6, I am also unable to enable wifi calling (spinner until it times out).
Since Rogers tech support has given up, wondering if someone from Rogers here can step in and help escalate this issue for me as at this point, I have little reason to remain with Rogers as wifi calling is important to my needs.
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04-18-2022 07:41 AM
04-17-2022 01:50 PM
Good day @AnonymousUser,
We're sorry you’ve been having a hard time getting the help you need to resolve the WiFi calling issue you're experiencing with your new iPhone. If you'd like us to assist with this matter, you can reach out to us via private message and we can surely escalate the tickets that may have been created on your account.
For further assistance and in order to discuss your account details, please send a private message to @CommunityHelps. If you're not familiar with this process, have a look at this blog.
Thanks!
RogersMaude
04-18-2022 07:41 AM
01-21-2023 01:07 PM
I have the same issue. Rogers simply says if you did not purchase the phone through us wifi calling willl not work.
is it they have embedded some sort of software in those rogers phones? If so why not simply send us the software to be installed
01-21-2023 01:07 PM
great stuff, i will go to a rogers store and see what i can get from them
Tuesday
10 hours ago
Did you switch your APN settings to support the Rogers network settings? Just wondering. It would be strange that all of a sudden it stops working.
10 hours ago
Hmm this seems like an active device issue. I know when you switch from the main phone on your account and you add another different type of phone, the network can sometimes have issues. Remember iPhones use APN's they are just hidden on the device. BUT when you add an android phone, sometimes the default APN settings may not allow access to the wifi calling provisioning. I would confirm the device IMEI and then worst case senario call in and have this device added to your equipment list. However I don't believe in this day and age you have to do that. Just look here on the community forums for the latest apn settings for your android and make sure they are correct.
10 hours ago
This is weird. A sim card should not stop you from accessing Wifi Calling. The only recommendation for Wifi Calling is you go through the wifi calling settings on the device and complete the mandatory setup which tells the network which device you have and confirms your phone actually supports it. I believe most devices support it and a sim is just like a key to get into the network. It should not stop you from accessing wifi calling, unless you have a device that doesn't support the Rogers version of LTE. Even then you should be able to get it to work if you are using the correct settings.
9 hours ago
9 hours ago
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