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Certain Apps Connect over Wi-Fi but not Data.

Dave2861
I Plan to Stick Around

Hello

There are apps on my iphone 6s that will not connect to my security cameras when on cellular but have no problem when on wifi. I have done the network reset, deleted the app and reinstalled, erased the phone and restored from the back up. Still does it though. Tonight I took the simm card out and tried my daughters from another carrier and the apps worked fine like they should. Reinstalled my rogers simm and problem is back. It seems to have started after the ios 11.4 update, 11.41 update didn't fix the problem either. in settings its says Rogers 32.0 for carrier

Also my wife's iphone is behaving the same so I don't think it is a simm card problem

Any ideas

 

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Re: Certain Apps Connect over Wi-Fi but not Data.

Dave2861
I Plan to Stick Around
What you are saying makes sense. Not sure what is causing this. On a side note if I set my wife’s phone up as a hot spot and then log onto it with my phone , I can connect to the cameras. Her phone is also a iPhone 6s on Rogers. Her phone is experiencing the same problems as mine

Re: Certain Apps Connect over Wi-Fi but not Data.

Yes you have a totally normal behavior, which I also did reproduce, when you are in hotspot mode your iPhone is getting an IPv4 because in wifi mode, just like if you have an older router that is only providing IPv4 addresses.  I did validate this also by sniffing packets.

Re: Certain Apps Connect over Wi-Fi but not Data.

Good morning,

 

Welcome to the Community & thank you for your posts @Dave2861 and @Jnick1982!

 

If you guys are still experiencing this issue please reach out to us via PM @CommunityHelps so we can identify the cause and create a ticket if applicable. You can find more information on our private message system here

 

 

 

 

RogersZia

 

 

 

View solution in original post

Re: Certain Apps Connect over Wi-Fi but not Data.

Abbadi
I've Been Around

I am facing the same issue, I cannot access Sricam app on iphone 8 using rogers LTE, while I can do using different provider SIM card.

Re: Certain Apps Connect over Wi-Fi but not Data.

Dave2861
I Plan to Stick Around

Problem has been fixed

thank you very much RogerZia