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Certain Apps Connect over Wi-Fi but not Data.

Dave2861
I Plan to Stick Around

Hello

There are apps on my iphone 6s that will not connect to my security cameras when on cellular but have no problem when on wifi. I have done the network reset, deleted the app and reinstalled, erased the phone and restored from the back up. Still does it though. Tonight I took the simm card out and tried my daughters from another carrier and the apps worked fine like they should. Reinstalled my rogers simm and problem is back. It seems to have started after the ios 11.4 update, 11.41 update didn't fix the problem either. in settings its says Rogers 32.0 for carrier

Also my wife's iphone is behaving the same so I don't think it is a simm card problem

Any ideas

 

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53 REPLIES 53

Re: Certain Apps Connect over Wi-Fi but not Data.

Hi,

 

I'm glad they fixed your problem by any chance can you go on http://test-ipv6.com/ and tell me if you have an IPv4 and an IPv6 or just an IPv4.

 

I hope I will have mine fixed soon.

 

Thanks!

Re: Certain Apps Connect over Wi-Fi but not Data.

I have the same issue, how to fix it ?

Re: Certain Apps Connect over Wi-Fi but not Data.

Dave2861
I Plan to Stick Around
I’m seeing both ipv4 and ipv6
Not sure what they did they did say it’s a temporary fix and are working on a permanent fix.

Did you pm rogerszia?

Re: Certain Apps Connect over Wi-Fi but not Data.

Hello @Steve2047,

 

Thank you for your post and welcome to the Rogers Community Forums! 😃

 

Not being able to use all of your App via Data is very inconvenient so we definitely want to ensure we get this working properly for you.

 

As per the accepted solution in Post #8 of this thread please send us a Private Message to @CommunityHelps so we can administer a workaround until this problem is officially resolved on our end.

 

If you are not familiar with our Private Messaging system please click here.

 

RogersTony

 

 

Re: Certain Apps Connect over Wi-Fi but not Data.

I know other people having issues do they absolutly need to go through private messages or they could just call and have the temporary fix applied?

 

They are not technical and do not really understand, so ideally they would want to just be able to have their phone fixed.