cancel
Showing results for 
Search instead for 
Did you mean: 

Certain Apps Connect over Wi-Fi but not Data.

Dave2861
I Plan to Stick Around

Hello

There are apps on my iphone 6s that will not connect to my security cameras when on cellular but have no problem when on wifi. I have done the network reset, deleted the app and reinstalled, erased the phone and restored from the back up. Still does it though. Tonight I took the simm card out and tried my daughters from another carrier and the apps worked fine like they should. Reinstalled my rogers simm and problem is back. It seems to have started after the ios 11.4 update, 11.41 update didn't fix the problem either. in settings its says Rogers 32.0 for carrier

Also my wife's iphone is behaving the same so I don't think it is a simm card problem

Any ideas

 

*** Edited Labels ***

53 REPLIES 53

Re: Certain Apps Connect over Wi-Fi but not Data.

Good morning Community!

 

I'm here to hopefully clear this up! As far as I am personally aware, we are still accepting these escalations and will continue to do so until otherwise instructed. In fact, I just submitted one yesterday for a Community member that reached out to us directly via PM!

 

If you need to have this done, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: Certain Apps Connect over Wi-Fi but not Data.


@RogersCorey wrote:

Good morning Community!

 

I'm here to hopefully clear this up! As far as I am personally aware, we are still accepting these escalations and will continue to do so until otherwise instructed. In fact, I just submitted one yesterday for a Community member that reached out to us directly via PM!

 

If you need to have this done, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey


I was told Rogers is ipv6 only now, this is why my ip camera won't work. I reached out to the camera manufacturer, and they said the camera only supports ipv4. What are my options since the camera is only ipv4, and rogers has gone ipv6. 

Re: Certain Apps Connect over Wi-Fi but not Data.

paulpo
I've Been Here Awhile
I have the same problem with the TRENDnet app as it stopped working over roger data and only works of wifi at home and work.
Will I have to change providers?
Can anyone tell me of a provider that is still using the ipV4 protocols?

Re: Certain Apps Connect over Wi-Fi but not Data.

Hello, @paulpo

 

Thank you for joining and posting your concern in the Rogers Community Forums! We can submit a ticket for you to have your device exclude from only getting IPv6.

 

Please send us a private message at @CommunityHelps. Our private messaging system is explained in this blog.

 

Cheers,

RogersMoin

 

 

Re: Certain Apps Connect over Wi-Fi but not Data.

gp-se
I'm an Advisor

@paulpo wrote:
I have the same problem with the TRENDnet app as it stopped working over roger data and only works of wifi at home and work.
Will I have to change providers?
Can anyone tell me of a provider that is still using the ipV4 protocols?

@paulpo

Send a PM to @CommunityHelps they just applied the fix to my phone and my ip cameras are working again!

 

This issue doesn't only effect Rogers either, T-Mobile users are experiencing the same issue.