Certain Apps Connect over Wi-Fi but not Data.
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07-11-2018 10:03 PM - last edited on 07-11-2018 10:24 PM by RogersTony
Hello
There are apps on my iphone 6s that will not connect to my security cameras when on cellular but have no problem when on wifi. I have done the network reset, deleted the app and reinstalled, erased the phone and restored from the back up. Still does it though. Tonight I took the simm card out and tried my daughters from another carrier and the apps worked fine like they should. Reinstalled my rogers simm and problem is back. It seems to have started after the ios 11.4 update, 11.41 update didn't fix the problem either. in settings its says Rogers 32.0 for carrier
Also my wife's iphone is behaving the same so I don't think it is a simm card problem
Any ideas
*** Edited Labels ***
Solved! Solved! Go to Solution.
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-21-2018 04:21 PM
Where you aware that Rogers is now telling users that it can longer help user with this problem under the pretext that they are getting to many request. Are you aware of this by any chance ?
Regards,
Switchel
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-22-2018 06:49 PM
@switchel wrote:
Hi Jnick1982,
Where you aware that Rogers is now telling users that it can longer help user with this problem under the pretext that they are getting to many request. Are you aware of this by any chance ?
Regards,
Switchel
I haven't heard of this, however I'm hoping they provide a network wide fix. I know a few people being impacted by this... myself included.
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-27-2018 10:14 AM - edited 08-27-2018 10:15 AM
Hi all,
Could we get a confirmation from a Rogers employes by any chance then ?
Best regards,
Switchel
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-27-2018 11:12 AM
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-28-2018 10:13 AM - last edited on 08-28-2018 07:17 PM by RogersMoin
Good morning Community!
I'm here to hopefully clear this up! As far as I am personally aware, we are still accepting these escalations and will continue to do so until otherwise instructed. In fact, I just submitted one yesterday for a Community member that reached out to us directly via PM!
If you need to have this done, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.
Regards,
RogersCorey
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-28-2018 07:10 PM - last edited on 08-28-2018 07:18 PM by RogersMoin
@RogersCorey wrote:
Good morning Community!
I'm here to hopefully clear this up! As far as I am personally aware, we are still accepting these escalations and will continue to do so until otherwise instructed. In fact, I just submitted one yesterday for a Community member that reached out to us directly via PM!
If you need to have this done, please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.
Regards,
RogersCorey
I was told Rogers is ipv6 only now, this is why my ip camera won't work. I reached out to the camera manufacturer, and they said the camera only supports ipv4. What are my options since the camera is only ipv4, and rogers has gone ipv6.
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-28-2018 10:29 PM
Will I have to change providers?
Can anyone tell me of a provider that is still using the ipV4 protocols?
Re: Certain Apps Connect over Wi-Fi but not Data.
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08-29-2018 10:46 PM
Hello, @paulpo
Thank you for joining and posting your concern in the Rogers Community Forums! We can submit a ticket for you to have your device exclude from only getting IPv6.
Please send us a private message at @CommunityHelps. Our private messaging system is explained in this blog.
Cheers,
RogersMoin
Re: Certain Apps Connect over Wi-Fi but not Data.
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09-01-2018 09:22 PM
@paulpo wrote:
I have the same problem with the TRENDnet app as it stopped working over roger data and only works of wifi at home and work.
Will I have to change providers?
Can anyone tell me of a provider that is still using the ipV4 protocols?
Send a PM to @CommunityHelps they just applied the fix to my phone and my ip cameras are working again!
This issue doesn't only effect Rogers either, T-Mobile users are experiencing the same issue.
Re: Certain Apps Connect over Wi-Fi but not Data.
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09-01-2018 09:56 PM
Paul
Re: Certain Apps Connect over Wi-Fi but not Data.
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09-13-2018 02:34 PM
Re: Certain Apps Connect over Wi-Fi but not Data.
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09-14-2018 10:20 AM
Hello @jand_ottawa,
We can definitely assist you in implementing a temporary workaround which should resolve the issues you are facing with IPv6 compatibility on some of your Apps.
Please send a Private Message to @CommunityHelps so we can gather the required information to get this escalated and resolved for you. If you are not familiar with our Private Messaging system please check out our Blog on the topic by Clicking Here.
We look forward to hearing from you!
RogersTony
Re: Certain Apps Connect over Wi-Fi but not Data.
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10-29-2018 10:48 PM
Re: Certain Apps Connect over Wi-Fi but not Data.
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11-21-2018 02:06 PM
I am experiencing this problem as well. I tried sending a message to @CommunityHelps but I keep getting no match. Could you please assist in resolving this matter. If you are not the person who can assist, can you please forward the message to the appropriate area.
Thank you
Re: Certain Apps Connect over Wi-Fi but not Data.
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11-22-2018 10:16 AM - edited 11-22-2018 10:22 AM
If you type in Communityhelps (without the @) in the "to" line you should get a match once completely typed. Here are more detailed instructions:
In addition, if you click on the @CommunityHelps hyperlink in your own post (or this post), you will be taken to a page where on the right side there is a link to "send this user a Private Message".
Re: Certain Apps Connect over Wi-Fi but not Data.
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11-28-2018 04:46 PM
HI
I have this issue on 2 iphone phones which are connected to Rogers.
can you help me to fix it.
Thank you
Arman
Re: Certain Apps Connect over Wi-Fi but not Data.
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11-28-2018 06:50 PM
@shirzady : Please contact the mods per posts 33, 36 of this thread.
Re: Certain Apps Connect over Wi-Fi but not Data.
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12-15-2018 06:04 PM
Re: Certain Apps Connect over Wi-Fi but not Data.
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12-16-2018 11:37 AM
Hi @Efmarquez!
Welcome to our Community!
We've reached out to you in private via PM so as to offer further support with your Sricam app concern. If you're not familiar with our PMing process, you can find instructions here.
If there's anyone else in the Community experiencing similar issues, please do not hesitate to PM us as well!
Regards,
RogersCorey
Re: Certain Apps Connect over Wi-Fi but not Data.
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02-08-2019 05:34 PM - edited 02-08-2019 05:35 PM
So, what was the solution? No one mentioned it in this thread. I'm seeing the same issue in another app now.
Works on WiFi & EXT, but not on Rogers LTE. @RogersZia
Also working on Telus & Bell mobile networks. Please advise.
Re: Certain Apps Connect over Wi-Fi but not Data.
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02-09-2019 05:31 PM - edited 02-09-2019 05:50 PM
Hey @jasonpaulgaard,
Welcome to the community!
Sorry to hear there's confusion regarding what steps to take! I can appreciate wanting to regain the ability for your apps to connect over data as soon as possible.
Solution wise, assuming that you've recently tried uninstalling/reinstalling the application, as well as ensuring your OS is up to date, then the next step would be to reach out to us via PM @CommunityHelps. To my understanding this issue has been since been corrected at a network level so we can update your connection to the switch to see if that resolves the issue for you.
If you are not familiar with our private messaging system you can check out our Blog.