Apple Watch (GPS + Cellular models) Activation

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I Plan to Stick Around
Posts: 8

Re: Apple Watch (GPS + Cellular models) Activation

@Tronny87 How did you get those info from your account? It’s impossible to speak with a level 2 tech.
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I'm a Trusted Advisor
Posts: 32,019

Re: Apple Watch (GPS + Cellular models) Activation

Hello @hal_dol

Not necessarily. I have spoken to level 2 support plenty of times. You just need to find the right management / agent that can ask one of them to call you.

Usually they don't speak to you however it can happen.
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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

I spoke to a level 2 tech support network specialist last week.

He seemed kind of cocky and didn’t really help me at all. He should have checked and seen that my Apple Watch line failed to register properly on their backend server instead of giving me a 58000 step troubleshooting plan that didn’t solve my problem at all


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I'm Here A Lot
Posts: 5

Re: Apple Watch (GPS + Cellular models) Activation

So it’s been officially over a week and no one has contacted me either relating to my initial call to tech support with a support ticket. What’s weird is I have 1 watch working perfectly fine on a line and yet I cannot activate another on a second line at all. Plan is still stuck at not in use. 

 

I’ve tried live chat couple times asking them to reregister iPhone and watch but they’ve failed and always ended up at we’re going to escalate the case and someone will contact me but no contact at all...

 

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I Plan to Stick Around
Posts: 11

Re: Apple Watch (GPS + Cellular models) Activation

BIG DAY!!! I’ve officially moved on from WS516 and moved onto error code WS201!! Feel like there’s been some movement! So exciting!!
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Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

@Bodesia

Lol. Get customer support to delete your reserved lines. That will rectify WS201


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Resident Expert
Resident Expert
Posts: 801

Re: Apple Watch (GPS + Cellular models) Activation

@yvatr

So re-registering your lines didn’t work or they couldn’t successfully re-register the lines?


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I Plan to Stick Around
Posts: 11

Re: Apple Watch (GPS + Cellular models) Activation

HAPPY SUNDAY!! Did live chat and don’t know what they did on their end but I now officially have a connected watch!! Woop woop 🙌
I Plan to Stick Around
Posts: 8

Re: Apple Watch (GPS + Cellular models) Activation

@Bodisia 👍

Did you have error WS516?

What did you told them in the chat?

 


@Bodisia wrote:
HAPPY SUNDAY!! Did live chat and don’t know what they did on their end but I now officially have a connected watch!! Woop woop 🙌

 

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I'm Here A Lot
Posts: 5

Re: Apple Watch (GPS + Cellular models) Activation

@nasa25

No the rep said they tried and it didn’t seem to work. I will do a live chat again and try another rep to see... One rep was able to get the plan back to Rogers in use but then it would not load the esim to the watch. Then the plan went back to not in use.