Apple Watch (GPS + Cellular models) Activation

[nasa25]

OK so the system is now live.  You should get a pop up asking if you'd like to update the carrier settings.  Click Yes

Then you go back to your watch app and 'setup cellular' is active.  I was able to get all the way to the 911 address screen but for some reason the 'continue' button is greyed out even when I enter my full address.  So not sure what's going on with that.  But I was able to get like 2 steps from the finish lol

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[Moneoa]

Nothing Changed on my end. I’m escalated to Tier 2 support. My account looks clean according to them. Only issue is my SIM card is from 2013 and does not have voice over LTE and my line wasn’t provisioned for it. He said that’s caused some problems with e911 registrations so when I get out of camp next week they want me to swap sims. I’ve tried different watch, reset to defaults. It’s not my hardware if the sim is a no go.

[hal_dol]

Error WS516, still waiting for level 2 tech to sorted it out.

Maybe this could help?

https://michaelkummer.com/technology/apple-watch-series-3-lte-fix-authentication-error-t-mobile/

[Tronny87]

WS300 is being identified by Tech Support as an Online Profile issue or an account issue. For WS300's that frontline agents are unable to resolve, they are sending these cases to a dedicated back office team that is resolving these issues. 

Because of the way Apple Watch is provisioned (ex: extending your wireless number to it), Rogers needs to add a 2nd line to your account, so if for whatever reason your account isn't eligible to have a line added, it can produce any of the W5xx errors, or the WS300 error. 

In my case, my WS300 was sent off to the back office team so they could investigate, and they determined they could not allow me to activate my Apple Watch because of a 13-year old Fido account that was in bad standing (debt was written off years ago). I spoke with management and I'm now waiting to find out if an override can be done. It's kind of ridiculous that I've had my current account active for so long, with no issues, in great standing.. and now I cannot have a 10$/month add-on line because of an inactive account someone found from 2006. 

[hal_dol]

@Tronny87 How did you get those info from your account? It’s impossible to speak with a level 2 tech.

[Meowmix]

Hello @hal_dol

Not necessarily. I have spoken to level 2 support plenty of times. You just need to find the right management / agent that can ask one of them to call you.

Usually they don't speak to you however it can happen.

[nasa25]

I spoke to a level 2 tech support network specialist last week.

He seemed kind of cocky and didn’t really help me at all. He should have checked and seen that my Apple Watch line failed to register properly on their backend server instead of giving me a 58000 step troubleshooting plan that didn’t solve my problem at all

[yvatr]

So it’s been officially over a week and no one has contacted me either relating to my initial call to tech support with a support ticket. What’s weird is I have 1 watch working perfectly fine on a line and yet I cannot activate another on a second line at all. Plan is still stuck at not in use. 

I’ve tried live chat couple times asking them to reregister iPhone and watch but they’ve failed and always ended up at we’re going to escalate the case and someone will contact me but no contact at all...

[Bodisia]

BIG DAY!!! I’ve officially moved on from WS516 and moved onto error code WS201!! Feel like there’s been some movement! So exciting!!

[nasa25]

@Bodesia

Lol. Get customer support to delete your reserved lines. That will rectify WS201

[nasa25]

@yvatr

So re-registering your lines didn’t work or they couldn’t successfully re-register the lines?

[Bodisia]

HAPPY SUNDAY!! Did live chat and don’t know what they did on their end but I now officially have a connected watch!! Woop woop 🙌

[hal_dol]

@Bodisia 👍

Did you have error WS516?

What did you told them in the chat?

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@Bodisia wrote:
HAPPY SUNDAY!! Did live chat and don’t know what they did on their end but I now officially have a connected watch!! Woop woop 🙌

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[yvatr]

@nasa25

No the rep said they tried and it didn’t seem to work. I will do a live chat again and try another rep to see... One rep was able to get the plan back to Rogers in use but then it would not load the esim to the watch. Then the plan went back to not in use.

[Bodisia]

I had error code WS516 for the past week, this morning when I tried again it got past the login screen and gave me error code WS201 when I tried to add plan to my share everything plan. That’s when I got on live chat and the lady said she could see the problem, did something on her end, had me unpair, repair watch and everything worked

[Moneoa]

This is sheer madness, I’ve been talking to support since the 17th and follow up today on chat after I changed my SIM card as the final solution they asked me to try and I’m told it’s only been escalated since the 28th and now I have to wait another 7 days...it makes no sense

[Arsin]

I received a call back from Rogers support , They told me they have received confirmation that my account will work now , No explanation ... He told me please power off phone and watch and then go through setup cellular again , It all worked with no glitch now , The only rhing I noticed when the phone came on after booting up , “ Carrier settings updated “ message was on the screen, That’s all I noticed that was different. I have an Apple Watch 4 , Since it has started working it has locked up 2 times , I turned it off and rebooted , Now seems good...

[MichaelYYZ]

Teribile, teribile, teribile!!!

On 23 September I test-tried the activation of my new Apple Watch 4 on my iPhone and the process progressed well all the way to the “Review your order” page. It even assigned me a new smartwatch phone number. 

But then I cancelled the process because, given Rogers is well known for billing errors, I wanted to activate the plan to begin on the first day of my billing cycle. Which is today. 

So today I spent hours, literally, but could not go past the 911 Terms and Conditions page when I kept receiving error WS504 right after this page. Eventually, I contacted Rogers Technical Support via Chat and I was told that the issue would be escalated because this was a new error, a first that was never heard by Rogers before. (Yeah, right! It was mentioned even in this thread.) The CSR said it was going to take 24-72 business hours to respond!

So, not only Rogers ask us to do the activation ourselves, but they don’t even have the slightest clue about how to fix the activation errors.

Is this why they are charging us $30 activation fee? For nothing?...

[MichaelYYZ]

Some ‘progress’ here...I’m getting now error WS503. Go figure!

[rflats771]

@nasa25, too bad you're not actually being paid by Rogers! Anyway, it's been nearly two weeks since this debacle started and it seems Rogers can't get the numbers of problem activations down ( even though this thread is dying a bit- so without a big influx of new reports, we won't know)

[nasa25]

@rflats771

Yeah I can’t believe that this has been going on for two weeks. What a crazy situation.

Still no change with your activation status?

[rflats771]

@nasa25, everything is working about as well it's going to get lol, activation was solved by tier 1 tech support by re-registering my main line.