09-17-2018 12:51 PM - last edited on 09-17-2018 06:34 PM by RogersMaude
OK so the system is now live. You should get a pop up asking if you'd like to update the carrier settings. Click Yes
Then you go back to your watch app and 'setup cellular' is active. I was able to get all the way to the 911 address screen but for some reason the 'continue' button is greyed out even when I enter my full address. So not sure what's going on with that. But I was able to get like 2 steps from the finish lol
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09-24-2018 04:35 PM
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09-24-2018 08:27 PM
I hear you I am thinking about doing the same I will probably go with Telus
09-24-2018 09:22 PM
@nasa25, Yes, everything did appear as it should have in the watch app, I had to call in and get everthing reset, I apparently failed to register on the network, considering that hasn't happened to me before I have a sneaking suspicion it had to do with the watch line , but not being privy to the backend-who knows!!(above all Rogers themselves!).
At this point you should be screaming for a big credit on your bill, what you're going through with this is ridiculous and I surprised more people aren't dumping Rogers outright at this point.
09-24-2018 09:27 PM
09-24-2018 09:36 PM
@nasa25, yuppers I did as I said had to call in and get everthing re-registered, watch was working last night too lol !! Sounds like going for 15 rounds with a bureaucratic Mike Tyson when you switch from the AW3 to the 4! Good luck is a tad too mild!
At this point the people who picked up a AW4 through Rogers shoild almost getting hefty discounts on the hardware as Rogers sold them something that doesn't work(except for a lucky few! One wonders if Rogers can get this e-sim mess figured out as it's projected that most phones will be e-sim only in the next couple of years.
09-24-2018 09:43 PM
09-24-2018 09:43 PM
no did the chat agent thing twice today went through all the routines reset the phone reboot the watch and phone, redid the credit thing which they said was outdated, checked the 911 address,
nothing worked so they give me a ticket number and said their technical people will get back to me the next few days. What a joke. Its like they are running some nickel and time company. I will be seriously looking at switching to Telus once my wife gets back from vacation.
09-24-2018 09:52 PM - edited 09-24-2018 10:12 PM
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