Apple Watch (GPS + Cellular models) Activation

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I've Been Here Awhile
Posts: 3

Re: Apple Watch (GPS + Cellular models) Activation

I am going to switch to bell or telus
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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

let me know how you made out I looked yesterday quote gave me $60 for the first phone, $50 for the second phone, $10 for my ipad pro, $10 for my apple watch, and $25 for a data bucket whatever that is comes to $155 + Tax, I think that includes 4GB of data
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I've Been Here Awhile
Posts: 3

Re: Apple Watch (GPS + Cellular models) Activation

I received a call back from Rogers today.
They had to run a credit check on my background.
My social insurance was incorrect on their system. That was quickly corrected and my watch is up and running with cellular!
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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

they did the same with me this morning but it did not work for me
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I'm Here A Lot
Posts: 5

Re: Apple Watch (GPS + Cellular models) Activation

Yup.
I've been dealing with this . since Wednesday. I'm giving them until tomorrow to get this figured out. I bought my wife the Apple watch 3 for Christmas. Apple told me Rogers supported it. I called Rogers to activate it and they told me to give them 3 months...then 3 months, then they said they weren't going to support, to all of a sudden they are supporting it...well not really. So I've actually...well my wife has been waiting patiently. Now they just put me through . . I've spent about 7 hours on the phone, on chat, to no avail. Tech support called 4 times in the last 2 days, just to ask what step we were getting stuck at. What a waste of time.
Thing is...they're in the sack with Bell, so they win either way.
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Resident Expert
Resident Expert
Posts: 802

Re: Apple Watch (GPS + Cellular models) Activation

So my activated cellular plan still isn’t working on my watch. The watch still doesn’t recognize my smart watch plan

Got a call from tier 2 support today. A network specialist was helping me.

He disabled the WiFi calling option on my phone. That didn’t work.

Next step - unpair and re-pair phone. Nice 2 hour activity including setting up my watch again exactly how I like it. Did that work? NOPE. Same exact situation before. Rogers cellular plan shows as ‘not in use’ and I have the option to add another cellular plan to my watch (which obviously shouldn’t be possible since you can only have one smart watch line per watch and per iPhone)

The network specialist said if that doesn’t work my next step is to escalate this to the highest priority level. A last ditch effort he said might be to cancel my current Apple Watch line and start the process all over again.

I think I’ll have to use the cellular on my apple watch for about 12 hours a day to make up for the time and effort expended to get this thing up and running. Probably about 16 or so hours in so far.


I'm Here A Lot
Posts: 5

Re: Apple Watch (GPS + Cellular models) Activation

It's like they have 4 steps
-Reset phone and watch
- Unpair and re-pair
- Reset network
- Disable wireless
After that...they're stumped.
When do the engineers get involved and the twits reading off a canned solution list get the boot?
I can hear them rustling the papers and looking for all the error codes and reading verbatim the solution.
So funny, its pathetic.
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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

I hear you I am thinking about doing the same I will probably go with Telus

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I Plan to Stick Around
Posts: 33

Re: Apple Watch (GPS + Cellular models) Activation

@nasa25, Yes, everything did appear as it should have in the watch app, I had to call in and get everthing reset, I apparently failed to register on the network, considering that hasn't happened to me before I have a sneaking suspicion it had to do with the watch line , but not being privy to the backend-who knows!!(above all Rogers themselves!).

At this point you should be screaming for a big credit on your bill, what you're going through with this is ridiculous and I surprised more people aren't dumping Rogers outright at this point.

 

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Resident Expert
Resident Expert
Posts: 802

Re: Apple Watch (GPS + Cellular models) Activation

@rflats771

I agree it’s getting out of hand. At the very least I’ll be requesting a one month service credit on my Apple Watch line because technically I’m paying for something I can’t use right now. The funny thing is I’ll be transferring my cellular connectivity over to my series 4 once it comes in. That should be another fun chapter in this saga.

Did you manage to get your cellular connectivity sorted out?