[Fraud] Rogers sold a phone on my name to someone else.

[H4harsimran]

On July 3rd, I received an email that an Iphone has been added to your plan. The purchase was from Yorkdale Toronto store while I was 50 km away doing groceries. I called the customer care immediately and filed a complaint. They told fraud department will contact me. Its been 7 days, and I still haven’t received any word from any team of rogers. Called them everyday, went to store, no help was provided. Can somebody advice me what options I have here now?

*** Edited Labels ***

[RogersCorey]

Greetings @H4harsimran!

We take fraud very seriously. The delay in getting back to you may be due to the service interruption we experienced and I do apologize for that.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[H4harsimran]

Private message sent. Please check and revert as soon as possible.