All my services with Rogers were cancelled while I was away on vacations for two months. I had asked for suspension of my services from January 22 to April 1st. I came back on April 3rd and found no internet, no connection to my landline phone. No wifi. The only connection was my mobile which is through Fido. I’m using that on data. I called Rogers but they could not find the reason of cancellation. I called customer care on April 4 at 8.30 am. After waiting 30 minutes on phone I got to talk to someone. It took him one hour to find why my services are cancelled . Rogers sent a notice of disconnection in mail on January 27th that they are upgrading ignite to pure fibre. Notice reads “Rogers Ignite Disconnection Notice- Contact us now to maintain service.” I’m not even in the country to look at postal mail. I didn’t receive any email regarding this notice. Rogers had my information that I’m away.
I’m still without internet connection. Without phone line.
I want my phone line with my same number of 45 years.
I spent yesterday whole day on the phone with Rogers employees . But nothing…….
THIS IS HOW ROGERS TREAT HIS LONG TIME CUSTOMERS and when you ask for feed back. What for? For this kind of torture.
I’m 74 years old single women living alone, disconnected totally. Thanks to you.
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