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Unauthorized New Activation

Deepnavuu1
I've been around

Hi
Someone added a line on my account as name of harjot singh And they order a iphone 14 pro max it was happen 7 sep when it happened i call roger representative right away on 7 sep that guy clear line from my account and he give case id and know i got a bill from roger almost 2000 dollars
When i call their representative they said we are working on your case and my bill payment date is last day of this month
I’m worried about it can someone help me about this thanks!

 

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1 REPLY 1

Re: Unauthorized New Activation

RogersMoin
Moderator
Moderator

Hello, @Deepnavuu1.

 

Thank you for posting your concern, and welcome to our Community!

 

Understandably, receiving an unexpected huge bill can be stressful, especially if it's unauthorized. Typically, a case is registered with the Fraud Management Department for such incidents. The investigation may take some time; have you received a call back from the team?

 

We appreciate your patience and understanding while investigating and working toward a resolution.

 

Let us know if you have further questions.

 

Cheers,
RogersMoin

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