loyalty dept

[meta5336]

This is ridiculous. I started to chat three times, each times it is going to Fido. only one time I was connected to rogers but i did not get help, i was told that i should chat to loyalty dept. after holding, then someone comes from Fido. What a waste of time. I am getting frustrated and thinking about changing my provider. 

***Edited Labels***

[RogersTony]

Hello, @meta5336 

Welcome to the Rogers Community Forums!

Thanks for posting your inquiry. Can  you describe how you are accessing our Live Chat service? Please visit Rogers.com/contact and let us know if you are still having trouble speaking with our customer service team.

We look forward to hearing from you.

RogersTony