Downgrading my internet

[Nanny856]

Today I had to downgrade my Rogers services due to a death and my financial changes.
Naveen took care of everything for me. As a senior on government pension, our income is very limited, especially with todays rents etc.

I have been with Rogers over 20 years now and they have always taken care of me in the hard times.
Naveen guided me gently through this process and even calmed me when I began to cry. His supervisor, Mark finalized and authorized everything for me.

Thank you again Rogers for taking care of me and working with me.
Sincerely
Jean

[Gm55]

You’re very lucky they were able to make the changes today. I’ve been trying to downgrade my plan since Nov 14. Apparently my account is linked to the apartment building I moved out of 30 years ago and they now have a group plan. I’ve had 3 chats, and am on hold with  my 2nd phone call trying to get this rectified before I leave on Thursday for the winter. I wish I could just cancel it but I need the internet to monitor my thermostat and security cameras. If anyone reading this moves out of an apartment and into a house or townhouse make sure they make the change to your account or you might find yourself in my position years later. 

[RogersCorey]

Thank you for this wonderful feedback @Nanny856! We're so pleased that Naveen was there to guide you through this process. 

Were you able to get this resolved as of yet @Gm55? If not, we'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Rogy31]

The app is very poor for downgrading. Only a button for upgrading