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NO-CALL ZONE

Kolkol
I've been around

2 hours on hold
No human reply
Suggestions to deal with "Anna"-bot reside in a deep lake no one wants to jump into.
By not providing any service via no humans, Rogers ensures we cannot cancel our service, which Rogers tells us can only be cancelled if we call them to cancel our non-cancellable service, and then we should go to Anna-bot, who of course knows nothing about cancelling the service and so we end up here, a space of no communication from "one of Canada's largest Telecommunications companies".
But we DO get immediate teletransport (in the blink of an eye! In a New York minute!) to the edge of that lake that no one wishes to jump into. The lake where the vortex of non-service will haunt us for as long as we drown.
That is the end goal. To extract exorbitant payment from customers deprived of the legal right to a) cancel their service and b) not drown.

 

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1 REPLY 1

Re: NO-CALL ZONE

RogersYasmine
Moderator
Moderator

Greetings @Kolkol ,

 

I hope this message finds you well, and wow, that is quite the description! Our customers are very important to us and we certainly appreciate your patience as we work through our busier than normal queues. 🙂

 

By any chance, were you able to get through to our Loyalty team to receive assistance with the cancellation request? Regretfully, they can only be reached by telephone or via Live Chat at this time. If you are still having difficulty reaching someone, might I suggest calling/chatting in at a less busier time of the day? Normally, first thing in the morning is best, I find. Here are the hours of operation for your reference:

 

By Telephone: 1-888-764-3771

Mon-Sat: 7am to 10pm
Sun : 9am to 8pm

 

Via Live Chat online: https://www.rogers.com/contact/general-inquiries/internet

Mon-Sat: 7am to 10pm

Sun: 9am to 8pm


 

Kindest of regards,

RogersYasmine

 

 

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