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Unacceptable wait times, very poor customer service

Called Rogers service and products on Tuesday December 12 2023, waited just over an hour to finally get a representative on the line. When I explained to the rep that my promotional package had just expired and I was just wanting to keep the exact sa...

ktaylorrr by I've been here awhile
  • 820 Views
  • 2 replies
  • 2 likes

Price Plan Offer

I was offered $50 plan and now I’m told it’s $55     ***Added Labels***

Nigi by I've been around
  • 592 Views
  • 1 replies
  • 0 likes

Resolved! Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've been here awhile
  • 4873 Views
  • 14 replies
  • 1 likes

Resolved! Red Wireless

Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...

Dkenn by I've been around
  • 2265 Views
  • 3 replies
  • 0 likes

Resolved! Hold times…

I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with ...

Apepe by I've been around
  • 3885 Views
  • 14 replies
  • 0 likes

Retention

I have been with rogers for just over 2 years now was with fido before that. Got a great offer from bell mobile 25$ for 35Gb. I called rogers to see if they can match that. girl said no initially then put me on hold and eventually disconnected call. ...

RDSINGH by I've been around
  • 377 Views
  • 1 replies
  • 0 likes

Total TV Service

We are new customers to Roger’s for about one week.    We have trouble from day 1.    We had to get a repair person in on day 3 because the system kept freezing up.  We purchased the flex 10 package and have not been able to access the system due to ...

Nicelady by I've been around
  • 1558 Views
  • 2 replies
  • 1 likes

Appreciation Bonus Data

So I received an offer for 20 gigs of data for 24 months for free just because I'm a loyal consumer. How about since I'm so loyal you make some cheaper plans? I barely use 1 gig of data and the cheapest plan is 15 gig. Then you throw another 20 gigs ...

Forchon by I've been around
  • 2273 Views
  • 6 replies
  • 1 likes

Resolved! Wait time to port back to Rogers

I've been with Fido for a year, then ported to Rogers and a month later, I ported back to Fido. Now, I see Rogers EPP are to my liking. So, the question is, how long do I need to wait before I can port back to Rogers?Thanks     ***Edited Labels***

samsvoc63 by I plan to stick around
  • 901 Views
  • 4 replies
  • 0 likes

Billing Concern

Rogers is saying I owe them money,all my payments are up to date,its all recorded through my bank,my bank is now involved with Rogers to correct the problem,cant get to speak with anyone in there credit dept unless you want to stay on hold for 2hrs,r...

Huge price increase on my bill

Today I received my bill. It went from 163 to 244 and won't lower it back down to the original. Am I going to need to go to Bell?     **Labels Added**

Buck33 by I've been around
  • 3423 Views
  • 6 replies
  • 0 likes

Customer Service

Rogers Customer service are very bad, all different rep will guide you something else and at the end, you (customer) will be in trouble. There is no one to talk professionally, they all are learning. I got phone from mobile shop and they changes on m...

jay647 by I've been around
  • 447 Views
  • 1 replies
  • 1 likes

Unable to Cancel my Account

For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...

Change in Payment Due Date

The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...

TCV1214 by I plan to stick around
  • 10946 Views
  • 54 replies
  • 6 likes

Terrible Service

I recently travelled from Ontario to Vancouver to visit my older brother who is in  a long term care home and has dementia.   To help with communicating with him, I have purchased two Alexa Echo Shows, which will provide an opportunity to not only ta...

Delhi23 by I've been here awhile
  • 706 Views
  • 4 replies
  • 0 likes

Charged After a Fraudulent Activity on My Account

I have made a fraud claim and cancelled everything on my account and still got a bill of 62$. Neither retention department nor nobody did nothing for me. I have a bill due on December 23rd and for the service which I never received. For some reason t...

mkay1112 by I've been here awhile
  • 379 Views
  • 1 replies
  • 0 likes

Rogers CS not letting me cancel my Cable TV service.

Promotion deal/discount on my Cable TV Service ended over 2 months ago and I decided to cancel that e service since Rogers no longer has any deal for non-Ignite TV customers. However, Rogers TV Cancellation CS is refusing to proceed with my cancellat...