Artificial Intelligence
Get rid of artificial intelligence systemsLike the managementEvery AI system is NOT user friendlyBy the time we are done dealing with the system you have a VERY frustrated and irate customer on the line ***Edited Labels***
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Forum Posts
Canceling a number
For 22 months I have tried to cancel a phone number and no one had done it for me. Several phone calls to different CSR and still no satisfaction. So I was paying the bill for those 22 months to the tune of 1760.00, I am not pleased but it doesn’t st...
Resolved! Device Down Payment Dispute
I recently moved from Telus to Rogers with new plan - 15GB Rogers Infinite plan with Device Financing on Jun 18, 2021. I made an upfront down payment of $271.20 (including taxes) on the same day (Jun 18, 2021) as part of the order to Rogers Communica...
Billed for International Texts
We are being charged for international texts we did not send. *** Edited Labels ***
Roam Like Home Compensation
I was in the US when the outage occurred, paying an extra 12 bucks a day. Yea, I get the 5 day credit, but that doesn't help with the extra 12 dollars. Tried to talk to customer service, an they said that since I sent a couple texts (thanks to the ...
Resolved! 'Data-only' sim card was represented as a second phoneline
I have been a loyal Rogers customer for around 6 years now. 2 years ago, I was sold a tablet, a samsung galaxy Tab E, which was added as a 'second line' to my 'family share-everything plan', for running my small business from a different phone num...
Adding a new internet plan to a Rogers modem
I am renting a new place for four weeks where there is a working Rogers modem (Easy Connect) available with an Active status and connected to the Rogers network. The previous owner of the modem is no longer interested in using it, and we would like t...
[Fraud] Rogers sold a phone on my name to someone else.
On July 3rd, I received an email that an Iphone has been added to your plan. The purchase was from Yorkdale Toronto store while I was 50 km away doing groceries. I called the customer care immediately and filed a complaint. They told fraud department...
Separating two internet accounts under the same name
Hi, I and my relative had two internet accounts for two different addresses under his name. We've been trying to separate them, so each one of us can keep the service and have their own completely independent account. After the first call to the cust...
No Phone Service While Roaming Internationally
no internet and no phone service with rogers we roaming international.. any idea why? ** Edited Labels ***
Adding an Authorized Contact to My Internet Account?
I'd like to add my wife to our rogers internet account so she can deal with matters while i'm out of the country. How do i go about that? can it be done online in rogers.com? ***Edited Labels***
Overcharging wireless
Overcharging is a big issue I regret the day I switch over to Roger my life has been a living nightmare they overcharge me for absolutely everything they even make up fake charges I have been with them for two years my total is 23 thousand dollars I ...
Regretting changing to Rogers: Can't Get Help Changing Channels
I am a new customer and so far the service is a 2 out of 10. All I want to do is add channels and no one can help me.....first call I waited 20 minutes and then got hung up on.....then my second person has now transferred me somewhere else and 15 min...
Resolved! Charges for changing phone plan?
Hi! Do I get extra charges if I decided to change my phone plan?
Resolved! Transferring Account to My Mother's Name
Hi. I've just switched my elderly mother over to paperless billing. Along with that I downloaded the Roger's app and set up her account.When I logged into the new account, i was greeted with my father's name. My father passed away 11 years ago.My mot...
incompetence
It has not even been a month since i have switched my services to Rogers and I am already regretting it ***Edited Labels***
Issues With Migration From Legacy to Ignite
I have been on the phone for ONE HOUR! Worst customer service ever!! I am being double billed for legacy and ignite internet services because for the last 3-4 months I have been given mixed messaging about which internet products are compatible with ...
Resolved! Modem upgrade cost and how to
Hi, I have 802.11ac machines using IGNITE INTERNET 150-UNLIMITED and Citron CGN3 modem. The modem my family are using is legacy technology, so I would like to upgrade modem to newer one, if it supports 802.11ac. If we can upgrade, how much cost is it...
Resolved! Reactivating Wireless Service After Temporary Suspension
Hello, I'm going back to Canada in July, so I would like to reactivate my phone number since I suspended it while I was outside of Canada. Could anyone tell me where I can reactivate my number ,please? Thank you. **Labels Added**
Resolved! Using my plan in USA
I have a Rogers plan: Infinite +10 - No Tab. Can I call/text in USA? *Added Labels*
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