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Forum Posts

Resolved! Equipment Return Waybill

Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...

Resolved! Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've been around
  • 8074 Views
  • 4 replies
  • 0 likes

Unable to Receive Whatsapp Verification Code

Recently, I tried to sign up for WhatsApp, and it keeps saying it can't send me an SMS. I've done everything - reinstalled the app, restarted the phone, followed several suggestions as per YouTube videos, and still nothing. What is the solution to th...

Frank2ll by I've been around
  • 2764 Views
  • 4 replies
  • 0 likes

Equipment return

Hi there when I called in to cancel my Internet, they provided me with a Purolator label to CTDI returns, so I sent it in. I’m now getting a Canada post label and reminder to return my equipment or else a penalty fee. Can someone confirm that my mode...

Polinh by I've been here awhile
  • 632 Views
  • 2 replies
  • 0 likes

eSIM Not Connecting/Error

I just bought a new iPhone 16 in the US and I was able to easily transfer the eSIM to the new phone. Unfortunately I got a defective product and sent the phone back to apple and bought a new one. Now, no matter how much I try, I cannot seem to get th...

RPP plan is a trap

Got this Rogers Preferred Program advisement from my work perk claiming monthly charge could be as low as $40 per month. Called the customer service and I have to pay $50 to know what options I could get. She mentioned the lowest plan could be $45 pe...

Charging for long distance

My plan name is 5G Infinite Premium with 1000 US & 1000 Intl Long Distance minutes. I called Rogers to confirm which countries are included in the 1000 international minutes, and they told me that India is included and that I could make calls to Indi...

Paramjot98 by I've been here awhile
  • 1080 Views
  • 4 replies
  • 1 likes

Promise roaming

I was promised USA roaming with my package but never received it and when I explained it to customer service all they could offer me was 2 gigs of extra data for 2 month to make up for not getting what I was promised     ***Edited Labels***

Wesfoulds by I plan to stick around
  • 650 Views
  • 2 replies
  • 0 likes

FedEx - how to contact them

My new phone has been driving around Montreal for 5 days now in the back of a FedEx van. Either they try to deliver when I'm not there (and know in advance I won't be there) or they say they will deliver it and don't.   The customer support is non-ex...

physical SIM to eSIM not functioning

Okay so I've upgraded from an Iphone 6 to an Iphone 15 and im trying to convert my old physical SIM into an eSIM. I know the instructions on how to do it, but everytime I try to do it, the website says that somethings wrong on Rogers end and then loc...

i8zombie by I've been around
  • 685 Views
  • 1 replies
  • 0 likes

Resolved! Roam like home extra charge

My daughter travelled to the US Oct 5 of 2024 and I received notification she was roaming. We knew this and that was fine. She left the US and crossed the border back into Canada the next day Oct 6 at 2:55 PM. We were expecting 2 days of roaming and ...

Johnm09 by I've been here awhile
  • 1089 Views
  • 2 replies
  • 0 likes

Resolved! Best Number To Call

I was sold a subscription to Rogers last week and am having my installation today.  The sales rep promised me a 1 month long trial of my package free of charges, but there has been no confirmation to this effect coming from Rogers, while I have recei...

Pinot2016 by I plan to stick around
  • 2009 Views
  • 8 replies
  • 0 likes

Cell Phone purchase

On Oct 11th we decided to finance a iPhone 16 through my Rogers account, we did all the filling out stuff online and when we hit checkout my card was declined and then i got a text message from my bank asking me if it was me making the purchase. Not ...

Can't pay on credit card!!!!!!!!!!

When I enter my credit card number, the Rogers output gives an error message: "Error! Please enter a valid card number"   Isn't this happening to anyone else?!?!?   Btw, the organization/presentation/interface of this forum is AWFUL!   Ppl are paid b...

Pguy by I plan to stick around
  • 886 Views
  • 1 replies
  • 2 likes

Terrible Service

Wow, you know it’s rock bottom service when it’s impossible to 1) talk to a real person unless I wait on hold for hours on end or the, we will call you back. And it gets better 2) when I’m in hold an automated message encourages me to use the live ch...

Wheels78 by I've been around
  • 2675 Views
  • 4 replies
  • 8 likes

Charged $2137 when i have no service with Rogers

I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immedia...

QueenTeejay by I've been here awhile
  • 544 Views
  • 2 replies
  • 0 likes

25 year loyal customer very disappointed with Rogers.

I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...

Ianp by I've been here awhile
  • 2034 Views
  • 4 replies
  • 1 likes