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Likewise Device Protection

Flip 5 fold is design flaw or quality control issue. Rogers is taking advantage of being the ones who decide what is covered.   I have video showing the phone screen and also showing the phone has no physical damage not even a scratch it's 6 months o...

Winback Offer

I passed on a winback call almost 2 months ago but now would like to go back.   I left Rogers to Bell because of a better plan, a few weeks back I got a call from Rogers Winback team, i thought it could be a scam so didn't believe much. Now i am inte...

RangelM by I've been around
  • 10593 Views
  • 11 replies
  • 0 likes

Billed on Cancelled Account

I cancelled my roger mobile service already and still get billed after account was cancelled:   I called to Rogers wireless to cancel my account while i am in Asia. I left the country for goods and not planning to go back anymore. The agent on the li...

Adding a BYOD Tablet

Anyone out there who can help me with adding a tablet plan to my account?  I'm wanting to do it myself online to avoid the activation fee.   I've been trying to figure out how to do this for the past 30 minutes and can't figure it out.   I have a cel...

Jason49 by I've been around
  • 823 Views
  • 1 replies
  • 0 likes

Change in Payment Due Date

The recent change in Rogers payment due date will have a negative impact on those on monthly programs/payments like ODSP for example, those that are desparately struggling in these times! For example, this month's payment due date is May 30th. This m...

TCV1214 by I plan to stick around
  • 19317 Views
  • 55 replies
  • 6 likes

Account suspended no internet no call text

Actually my account of Rogers is suspended and there is no phone calls and texts.I didn't pay the bill because I didn't have work from 6 months and now only I got the work I will pay this Thursday.I am having much difficulty outside without network a...

Rogers keeps charging me

Rogers continues to charge me months after I canceled, a manager told me they would credit my account in 24-72 hours but never did and instead billed me again.       ***Added Labels***

Alex177 by I've been around
  • 515 Views
  • 1 replies
  • 0 likes

What you have to do to actually get a phone from Rogers ?

What is it you have to do to get a phone from Rogers ??I left Rogers because they offered me a phone deal with a new plan.... but I never got the phone and they only gave me a run-around. The order was canceled from someone at Rogers.... without lett...

RW2023 by I've been here awhile
  • 2705 Views
  • 9 replies
  • 0 likes

Overcharged Rogers Bill

Hello, Writing to share my frustration with Rogers service involving an erroneous balance on the last bill.  It all started last week (August 8th 2024), after I noticed a large (erroneous) balance required to be paid. I called Rogers immediately and ...

Shafihub by I've been here awhile
  • 1530 Views
  • 4 replies
  • 0 likes

Resolved! How to stop getting a text message for every voicemail?

Right now if someone calls me and it goes to voicemail I get 3 redundant notifications: 1. Missed call from the phone (this isn't Rogers fault and it makes sense)2. A voicemail indication that is coming from Rogers network (also fine)3. A text messag...

automaton by I plan to stick around
  • 8306 Views
  • 12 replies
  • 4 likes

Roaming Charges

At the very moment i am using Rogers plan which gives me liberty of free roaming to US / Mexico. since I am abroad due to nature of my work and using Rogers services on Wifi, noticed for last 2 months that I got billed for roaming charges , whereas f...

Winback call

I switched 2 lines to Bell in spring 2024 and am looking to speak to the winback team. I had received a message from them but haven't been able to get back in touch.Hoping someone from the Rogers Winback team can let me know best way to reach them.  ...

3rdparty by I plan to stick around
  • 724 Views
  • 2 replies
  • 0 likes

Returned equipment, over an year ago. Now being charged.

Over a year ago. I returned a modem for my daughter/boyfriend. I packaged it and mailed it.I had a tracking number, and checked until it showed delivered. Then discarded the receipt.The modem was in the boyfriend’s name and he was subsequently sent o...

Riddle89 by I've been here awhile
  • 1023 Views
  • 4 replies
  • 0 likes

Cell phone order

Rogers inability to communicate and deliver on online cell phone order.On order since Aug 9         ***Added Labels***

MELLY700 by I've been around
  • 592 Views
  • 1 replies
  • 0 likes

Resolved! Long distance call

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...

Sakib019 by I've been here awhile
  • 12632 Views
  • 10 replies
  • 0 likes

Worst service and lowest value for money

Can't login to access my business account to prevent international roaming charges etc. I basically want to disable the phones overseas so I can pop in international SIMs at a fraction of the cost, but, I can't access the file help and the business l...

poog1 by I've been around
  • 805 Views
  • 2 replies
  • 0 likes

FALSE ADVERTISING

Last week, a Rogers sales representative pitched me a compelling promotion: 60GB for just $40 monthly, free from any extra fees. Today, post-SIM activation and switching, I find my plan outlined in an email - $50 monthly, no discounts, and an unexpec...

lysprestes by I've been around
  • 1510 Views
  • 4 replies
  • 1 likes

Need a repair but cant go without a phone

I currently have a galaxy s23 ultra. Unfortunately it has a crack in the screen on the side causing the screen to flicker to a grey color. Unfortunately I already used my 1st free repair/replacement meaning the only way to get this fixed is to pay fo...

Cancel lines

It’s normal that Roger’s staff let you hanging in the chat When someone want to cancel a cellphone line, just to not do it? After 25 m of waiting, the staff just close the chat when I told him that I wanted to cancel a cellphone line. I can’t believe...

Anton100 by I've been around
  • 593 Views
  • 1 replies
  • 0 likes