Resolved! Customer Service Wait Times
Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service. **Labels Added**
Forum Posts
Automated payments not made :-(
Did you know that Rogers withdraws automated payments 7-10 DAYS IN ADVANCE OF THE DUE DATE? Why does this matter? Well, I set up automated debit payments about 6 days in advance of my due date, but no payment was made, and now my account is in arr...
Misleading sales people
I was told to phone in to get a new rate for my Rogers package in the first week of October .. I was told many times on the phone how I qualified for a deal that decreased my bill over all. Over and over again the sales rep told me that NONE...
Customer Service
I started Services with Rogers in the last week of December, when I ordered a phone and a plan. First, I did not receive the phone it got misplaced in delivery, and then have to call them again for the sim that I got in February after calling like 10...
Resolved! Payment
Need to change my visa number as the old number was compromised ***Edited Labels***
Resolved! When will Rogers help me?
I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account s...
Terrible Customer Retention
I'm trying really hard to justify remaining a Rogers customer, but it's hard when I'm currently paying $86/month for a 30GB plan and there are multiple mid-tier providers offering less than $40/month for a 50GB plan. (We have two lines shared on the ...
Wait Time
On Phone for last 52 mins to assign the account Terrible customer support on phone still on hold for 52+ mins *Added Labels*
Just realized I became a victim of a social engineering scam today
Seeking advice on what I can do next, as well as sharing my experience so others don't fall victim to these scammers:Last month I got a call from someone impersonating as a rogers employee offering me a promotional plan that included a device. I told...
No Joy for Legacy Customers
For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...
Ghost customer service
I have been trying 3 days to contact customer service in order to order a new home service. The customer service in non existent. There is no answer you just sit and wait hours on end for somebody to pick the phone and help. How is rogers getting...
Horrible customer service
Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff. When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...
Fraud line
I’m trying to contact someone at 1-888-383-2080 ext xxxx. I just set up a mobile account today and this happens? What am I suppose to do I can’t get a hold of anyone and no one is returning calls? **Labels Added**
Billing and Hold Times
So...been on hold for 2 hours and haven't yet spoke to anyone, let alone a human. Signed on to Rogers six months ago. Have already had 2 outages of complete service, for a total of 5 days with NO service. Both required technician visits and complete ...
26% Tax
I live in BC. PST and GST should only be 12%. When I have internet with Rogers they charged me 62 after tax, which is 26% for tax. I can see the 12% of tax before promotion, but why I need pay 12% of the original price instead of what I should get fr...
Resolved! How to cancel
I’ve been grappling with significant issues related to my Rogers Ignite promotion package, initially promised to leverage a fiber connection. Upon installation, it became clear that fiber was not installed at my residence, and I was left with traditi...
Customer Retention
I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount. ...
Roam Like Home Charges
I want to start by saying that I have been a customer of Rogers since 2008 (15 years). Rogers changed their policy regarding the service to being able to charge customer for up to 20 days. I was under the impression that I would only be charged for 1...
Credit check
I called this rogers rep on Mar 3, 2024, and asked to move my internet to a new location, that's all the story with them. The next day (today) I received an alert from TransUnion credit company that my credit score went down almost 90 points and it s...
Resolved! Rogers not reporting to Equifax
Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...
