Infinite Premium plan
What is the difference between the “Unlimited Canada Wide Calling” option and the “Calling texting and data within Canada, U.S. and Mexico”. Is the latter unlimited calling, data as well? ***ADDED LABELS***
Account Support
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Forum Posts
Resolved! Ignite TV price increase
I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...
Incorrect Customer Support Phone Number
Today I tired to phone customer service and I happened to be growing Rogers.com before calling. I navigated to the Deals page from the header and found the phone number for customer service at the bottom of the page next to the live chat and locate a...
Being told different things about adding tablet line
I have been trying to add a line to my Roger’s account for a IPad Pro and kind of getting the run around by different Roger’s agents. I had one tell me I couldn’t add a tablet line on the Live Chat and then another tell me he was getting a credit che...
Customer Service Concerns
Why is every single person I speak to at rogers giving incorrect and useless information about the same thing? Is there a standard? Rogers charging so much for everything cannot maintain their equipment and their staff doesn't know how to help custom...
Winback
I recently switch to Telus for mobile. Roger’s called me with an offer but I was driving. When they called back the call was cut off mid way.How do I get them to call me back again? I’d like to hear what offer is available. **Labels Updated**
Promised Credits not credited
I’ve called and been chatting with agents to receiving my credit for first month that was promised but not credited . When someone finally took the time to go into my account and credit me, they didn’t reverse any of the additional fees I had charged...
Dishonest "upgrade"
I recently called Rogers with a technical issue and before I was transferred to tech support, the customer service rep asked me if she could look at my plan and see if I was interested in a new plan for less money. I agreed.I was on a plan that had f...
Rogers/Fido Billing
Hi!I happen to check my credit card statement and I saw that there was a credit charge to my account that says “ROGERS/ FIDO BILL 888-764-3771 ON” I wash charged 142.39 and it isn’t something from my side. I hope this can be resolved ***Added Lab...
Confirmation email for wifi router return
Hi, I recently returned the router because of moving. I received a confirmation email for shipping from Rogers. Canada Post tracker said Rogers received it on July 30th. According the confirmation email, Rogers will send another confirmation email...
Track a return
Can I track a cell phone I returned to Roger’s with serial number, EID and IME? *Added Labels*
Customer Retention
I have been putting off the task for a while but today I decided to tackle it - setting aside a full hour of my time to call Rogers Loyalty to discuss changing my plans for two cell phones. I've been a customer for 25 years and the customer service ...
Please add call back
Waiting on hold for over an hour for a billing inquiry. Shaw had a great call back featureWhy does Rogers not? ***Added Labels***
Rogers Door to Door lies
Rogers sales reps offered us free installation to switch from Bell for home internet. I have been charged fully and after multiple calls and hours of waiting in the line the customer care team can’t figure how to apply discount due to system changes....
Account cancelled
Somehow my account has been cancelled. **Added Labels**
extremely unhappy with likewize device protection plan
Hi My phone was broken, i make claim with like wize, they provide me new phone which was locked by another career again i complain about that phone, today i got new phone this mobile is not new, already activated in june 2023 and today is 31 august ...
Rogers Mobile Data Limit Not Correct
Hi, We have 3 data plans on an account.1st data plan: 55Gb data limit2nd data plan: 20Gb data limit3rd data plan: 20Gb data limit Total: 95Gbbut it only shows 55Gb data limit on the account. And once we go over 55Gb, the data speeds slows down. T...
Wireless Data Overage
I have a 1 gig data plan. Yesterday all at once, within one minute, my messages told me I was at 75%, 90% and 100%. By the time I could shut off data is was at .02 overage. Am I going to be charged for that? Normally I would shut off data by 90% but ...
Resolved! Contract options for summer settlers
Our MiFi hotspot worked nicely for us on our August visit to our cabin in northern Ontario. Being on an island, we have no internet access but via wireless. That Rogers hotspot is essential now for our regular trips to Canada. Trouble is, we're requi...
Port Eligibility
I really interested to switch my current number to rogers but the my number is not eligible to port and don’t want to lose my number almost 9yr old phone number. Please let me know any suggestions *Added Labels*
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