MY ESKALATED CASE ON BILLING SYSTEM ERROR
form my regular bill of $260 for my bundled services to instantly 3,000 to 4,000 k BILL CHARGES!?!? ***Edited Labels***
Forum Posts
Escalation Frustration
So frustrated with Rogers. Was advised in mid-June that phone returns could be done at any store on or before due date. Went to the store on the due date and was told we could only return the phone to the originating store. Went to the originating st...
Rogers Billing Issue switching from Legacy to Ignite
Why is Rogers not able to prorate bills? Just shows how much it cares about its customers. As I had critical internet issues spanning many years with the Legacy service, as advised, I decided to switch my internet from Legacy to Ignite bundle on J...
Getting billed for cancelled account
Hello,I just go to purchase new iphone15 pro with Roger’s. I followed the whole procedure for purchasing the new mobile phone after that the agent told me you need to port the existing number. First he told me that you do not need to port the existin...
the online chat agent is so unprofessional
I asked about the temproary suspension plan, the first online agent insisted it was only $7 dollar a month, while I said when I looked into the website, it is $30 dollar. The online agent insisted it is $7, and I asked her to put a suspension plan fo...
Missed a mobile payment
I missed a mobile payment from last month. I am new to Canada and this was an honest mistake. I never received the payment reminders except the bill in my inbox on the invoice date. I realised I wasn’t logged into Rogers mobile app as well. I made th...
worst service in North America
Rogers has provided the worst service I have ever experience for tv/internet.Overcharged for services that I didn't want. I spent over 10 hours trying to correct only to have the same issue month after month and then they have the nerve to charge me ...
Awful to Seniors
After an in-store visit and over 3 hours on the phone with mostly rude CSRs I have realised Rogers is not willing to offer my mom, who is a senior and has been a loyal customer of Rogers for 23 years, a reasonable wireless plan. Apparently no discoun...
Charged twice.
Is this a department in Rogers? Or is this clients helping each other? *Added Labels*
Additional Support Chat with an agent
I called twice in July to get something removed from my bill and both agents said they couldn’t see it and yet I received my bill and I am being charged for July and August. Trying to get through the chat which according to the website is open 5am ET...
Abysmal customer service
I spent considerable time articulating a concise email to Shaw outlining how my mentally handicapped sister has been ripped off for years, and appealing to them to set it right, and their only response is to “call customer service”. I will not waste ...
Billing problems
Spoke with a kind women at the president office saying my case had been closed and resolved once I had made a one time payment, was told to ignore other if there had been another bill that showed up with a total on it but I keep receiving emails and ...
Changing services
I pay for my inlaws telephone and internet. They have now moved into a retirement home and I would like to transfer the account to them and add cable tv. How do I go about doing this? I do not have 3 hours to sit on hold to speak with someone and Ann...
FIDO ROGERS MIGRATION FALSE ADVERTISING
We were part of the migration and was promised the same service as our Fido plan (same plan, same price), if we signed a 2 year contract.While they matched the speed and price, our new Rogers modem is a refurbished older model that is significantly w...
Fed up with empty promises.
I upgraded my phone to Iphone 15 Pro through the trade in program on June 14, 2024. The new phone arrived and appeared to be brand new but after trying to get it set up I realized that is was already locked to someone elses Apple ID. I called Apple a...
Home internet - Monthly Payment Reporting to Credit Bureaus
Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...
Daily Rogers Device protection emails
I have been getting the same daily email since approximately last Wednesday, it’s something like “free screen repair with device protection” and I assume email is to get people to purchase this service.I don’t mind promotional emails but this is the ...
Resolved! Rogers Vacation Suspension of internet - but what still works or doesn't
I'll be travelling for a couple of months and Rogers offers to suspend or put my internet on vacation for $5 a month - a great savings. It is unclear whether it is cut off 100% or there is a small amount of data. I want to be able to see / contr...
Wifi Calling and those pesky 2FA texts
Having trouble finding some definitive answers to my questions regarding wifi calling. 1. I'm planning on being outside of Canada 2. If I activate wifi calling and turn off my Rogers esim, will I be able to receive those 2 factor authentication tex...
Winback
I left Rogers for my cell service due to $$ increase. Would like to get a call from winback team. I will be travelling with no cell service until Aug 10. If I could get a callback from one of the team members, that would be great. Thanks Dave
