Abysmal customer service

[Mosteros]

I spent considerable time articulating a concise email to Shaw outlining how my mentally handicapped sister has been ripped off for years, and appealing to them to set it right, and their only response is to “call customer service”. I will not waste any more time trying to explain this delicate situation to another well-intentioned, but il-equipped person who will not have the authority to put this right. My next step if I have no success here, is register a complaint with the BBB and contact the media.

*Added Labels*

[RogersMoin]

Hello, @Mosteros.

Thank you for joining Rogers Community and sharing your concerns with us. It's disheartening to learn about the difficulties your sister has faced and the frustration you have experienced in trying to resolve this matter.

To ensure that your concerns are addressed appropriately, if they are TV- or Internet-related, please connect with our Rogers Together With Shaw team. If it's wireless-related, please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Thank you for understanding!

Regards,

RogersMoin