I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...
We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same. They have unnecessarily run my credit (which was p...
I got call from Winback team and it's a disaster. Offerred me product and service but in actual it's not available and I have cancel my existing service bc I was told I will be activating my roger asap. I don't know what to do now and I am unable to ...
My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...
Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...
Hi,I amHaving issues with my bill which is not being resolved so I would like to escalate this to the office of the president- how do I contact the presidents office - is there a form that I can submit ? *Added Labels*
Hi All, I recently upgraded my car stereo which contain a 4G port for using network. I have quite a lot of data from my original mobile phone plan. I would just like to share these datas to the stereo, so I can use it while I am driving. I wonde...
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
What does Rogers consider acceptable wait times to speak/chat with an "agent" Pretty much watched a whole Blue Jays game and chat is stuck on "3" for well over an hour. This in NOT the first time waiting for hours to speak or chat with so called su...
We have been long time customers with Rogers and it is now becoming a nightmare. . My ignite box wasnt working so i called in and was told they would send me a new one and to return my old one . Simple enough. Thats what i did. I went to the post off...
Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been changed to a 30% Appreciation Discount without a pre...
This is shocking to find right here on the Rogers website, and this has been going on a long time and Rogers supports this? This company is literally selling fake phone insurnace and then saying it isn't their problem when the insurnace company refus...
I recently attempted to move over to Rogers after finding a more suitable package for my needs after being a long time Bell customer. Before making the switch I checked the website as well as calling rogers directly to confirm I can Port my current b...
Last Sunday, we had had the same thing, Rogers Rep came to the door, and we agreed to switch from TELUS to Rogers, a convincing story. Exactly, 20 hours later, we switched back to TELUS and CANCELLED all agreements. It was documented and we have scre...
Issue with phone service fee $60, countless chat with specialists , answered feedback and submitted 2 customer feedbacks with no reply . It’s been since May 19,2024 . I can’t find the president office email , it is so frustrating how you treat your c...
I want to know if there are any monthly charges to use my Apple Watch Ultra on my Rogers Infinite plan. If so, how much are they?
So I have been with Rogers for 25 years I go and request a mailing label to return my cellphone and they tell me that it has not been returned by June 3 that I am forced to buy it now this seems like a shakedown by Rogers because I choose not to cont...
I wanted to understand about wifi calling and other roaming charges. I am currently travelling to a different country. I wanted to know following things:1. If my roaming data is turned off and I dont keep the phone on airplane mode in order to receiv...
I tried to Rogers another chance, but there service continues to worsen. I cancelled my services well before the 30 day mark (within 14 days), and shortly after cancelling, I began recieving notices that I owed $58.00. I attempted to resolve this 3 t...
I have been a Rogers customer for more than 20 years and have stayed with Rogers, even after all of the people on my street have moved to other providers. But the internet has been unstable for more than a month and when I called support, they told ...
