I know that if you do not want to incur any roaming charges during travel the standard default answer is to turn off all cellular data, and put your phone in airplane mode. Or even remove your Rogers sim card altogether. Would the following setup w...
I will be travelling outside of Canada, and I only need to receive text messages, such as authorization codes. I won't be using cellular data to surf the Internet or make calls with my Rogers phone. I am thinking of turning off "cellular data" in my ...
2 days ago I had an offer to purchase iPhone 15 with trade in for $15 month. I was going to go into store today but cannot find the offer anymore. Was I dreaming or is this offer over. Have called 5 different stores in my area and no one is answering...
Trying to upgrade my device to iphone 15 pro. The only option I'm provided for my plan is the Infinite Premium plan at $115. WHY is this the only option I'm provided. I don't need all that comes with that plan and it's an outrageous amount of mone...
I was using Bell for the past 2 years. I had gotten a great mobile plan with Rogers and decided to see if I could get a better deal for internet as well. I come to realize it has been the biggest mistake and decision. Within less than 1 month with Ro...
I have been trying to reach the customer service for two days. Nobody picked up the phone due to high volume of calls. Then I tried Anna the AI and she suggested me to connect to customer service. Then I logged in from my own account and tried the o...
I just migrated home internet from Fido to Rogers and I am trying to pay the rogers bill using chequing account from TD easyweb. (I am aware there are other ways of paying the bill but paying online with chequing account is what I need) MyRogers acco...
I tried activating my Roger’s number which I ported to a different network. I provided all documents for validation and they are still requesting for my bank statements. Why is that and is there no other option for the validation other than the bank ...
I suggest Roger’s revisit customer service training. I visited a Roger’s store to clarify info received by sales call from Roger’s. I would like move more services to Roger’s but the sales associates I experienced either lied or were not interested i...
I Bought Iphone with a protection plan from rogers. Then my phone was lost and i contaced rogers.Then they asked me to contact the Likewize( which was not disclosed to me earlier that my protection plan is from likewize and terms and conditions with ...
How do I have myself added to someone’s account who I have POA for? *Added Labels*
Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...
So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...
Hi there I have the Nokia fast tomorrow 5G home Internet plan for 500 GB and the Nokia router. The problem is as I don’t get 5G service. I only get one light on my router and when I’m connected any of my devices are connected via Wi-Fi I can’t even l...
I was given a price to be retained for a 2 year period in January. They charged me double that to my credit card. I called back after 2 months, and was told it would be rectified. 2 months go by, still charging double. Call back, and they are sor...
Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...
I've called rogers at least 6 or 7 times regarding this issue and every single time I was given the wrong instructions (or lied to) and a problem was created by the agents instead of solving the original problem. I had called on 14th May 2024 to canc...
It is impossible to reach Rogers customer care ( looks like by design) . Even you do you get circular answers even from live agents . I have been struggling to resolve an issue where I am being charged of a line I have never used . I was assured my i...
I got a new Samsung 24 through the upfront upgrade program approximately 3 months ago. Over the weekend my phone got smashed, I can still turn it on and charge it but the front screen has dark spots and a huge smash spot. I know that I cannot return ...
I was on the phone with rogers trying to get an offer i saw on the website and the customer service was unable to add it as apperantly they do not see the offer. I asked to speak to loyalty or escalations and was told the loyalty department doesn't e...
