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Promise roaming

Wesfoulds
I plan to stick around

I was promised USA roaming with my package but never received it and when I explained it to customer service all they could offer me was 2 gigs of extra data for 2 month to make up for not getting what I was promised

 

 

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2 REPLIES 2

Re: Promise roaming

LordDrakkon
I'm an advisor

Was it a phone converaation, in-store, or another type of offer? I would personally make them own up to it if that is what they promised. 2GB of extra data for 2 months is a joke.  Being able to prove what you were offered is the important oart.

Re: Promise roaming

Wesfoulds
I plan to stick around
It was in store but the store won’t honor it as the employee was fired and I called customer service and they don’t care
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