Promise roaming

[Wesfoulds]

I was promised USA roaming with my package but never received it and when I explained it to customer service all they could offer me was 2 gigs of extra data for 2 month to make up for not getting what I was promised

***Edited Labels***

[LordDrakkon]

Was it a phone converaation, in-store, or another type of offer? I would personally make them own up to it if that is what they promised. 2GB of extra data for 2 months is a joke.  Being able to prove what you were offered is the important oart.

[Wesfoulds]

It was in store but the store won’t honor it as the employee was fired and I called customer service and they don’t care