Email Confirmation

[CJ731]

I received modem and smart tv, but I still haven't received confirmation email.

***Edited Labels***

[RogersYasmine]

Hello @CJ731, 

Welcome to the Rogers community and thank you for your first post with us! 🙂

Once an order is processed the email confirmation should be generated within 24 hours and sent to the email address we have on file. Can you please be sure to also check your spam/junk mail folder to ensure it didn't end up there inadvertently?

If you still do not see any emails from us, kindly send us a Private Message @CommunityHelps and we'll be more than happy to look into this for you! For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersLaura

[CJ731 · Accepted solution]

I had call in and have them resend me the confirmation email. After that everything is working great.