cancel
Showing results for 
Search instead for 
Did you mean: 

Continued billing after phone plan cancellation

Chanceinator
I've been here awhile

After moving away and cancelling my phone plan in January I have been notified out of the blue that I have a new payment of $70 required by 2nd March, even though upon logging in to the My Rogers app it says that my account has been cancelled. Given that I made my last payment in the first week of January - the day I cancelled my plan - and have not had any access since, would someone be able to explain why this has suddenly surfaced without warning?

Cheers!

 

**Labels Updated**

 

2 REPLIES 2

Re: Continued billing after phone plan cancellation

LordDrakkon
I'm an advisor
There is always at least one bill after cancellation. Sometimes two, when you cancel very close to your bill generation date.

Re: Continued billing after phone plan cancellation

Sorry, I just double checked my dates and found that I did have an $82 bill at the end of January, which I had anticipated was the final bill following the cancellation. Meaning I had a bill at the beginning of January prior to cancellation, the end of January after cancellation, and now another in mid-February.

Topic Stats
  • 2 replies
  • 281 views
  • 0 Likes
  • 2 in conversation