Service cut off for stage 4 cancer patient

[Finnegan390]

On the way to the hospital, I needed to talk with my cancer team in Toronto. Unbeknownst to me and without any notice, Rogers had cut off all service.  It literally was my lifeline. I had a payment arrangement and kept it up, but Rogers said it was not good enough. They refused to restore the service or put me through to senior management. They lectured me about being "realistic."  Dying from stage 4 cancer is my reality. But that meant nothing to Rogers. I can only communicate through a public wifi system and therefore cannot send or receive personal medical information or receive clinical and lab reports and messages from the hospital.  I have no phone and cannot be contacted by anyone.  I have complained to the CCTS but hold no hope for a speedy resolution.  I don't have a lot of time left anyway, but it is sad to see such a heartless company run roughshod over people who are really hurting. How many others will be or have been harmed by this company? Where is the humanity?

**Labels Updated**

[RogersYasmine]

Hello @Finnegan390 ,

Thank you for taking the time to post your experience here in the forums.

First off, I am so sorry to hear about what you are presently going through. I cannot even begin to imagine how challenging this must be for both you and your loved ones. 😔

I understand that you've already filed a complaint through CCTS, but I'd still like to have a look at your account to confirm where things stand, and ensure you that your matter is handled with as much care and promptness as possible. 

When you get a moment, please send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Kindest of regards,

RogersYasmine