Charged A Portability Fee By Shaw

[mlizarraga]

I've been receiving emails about past due amount of my Shaw mobile account.

I had 4 lines with Shaw mobile and those were successfully transferred to Rogers, everything seems to be fine with Rogers service we are happy with the service, but I don't understand why I have to pay the portability fee. I didn't request to be migrated to Rogers this obviously is due to Shaw merging with Rogers and customer should not pay for that.

I'm receiving calls from a collections company and this is not right as customer should not be paying those fees.

I already called to 1-888-ROGERS1 and nobody has been able to help or explain, Shaw mobile support is not available anymore.

Is there any direct contact to review this situation?

***Edited Labels***

[RogersMaude]

Good day @mlizarraga,

Welcome to the Rogers Community and thank you for your post! I'm sorry to hear your recent migration was not as seamless as expected.

We value your feedback and suggestions and are committed to resolving any concerns or issues you may be facing. 

If you are disputing a charge on your Shaw account, please get in touch with them directly for assistance.

The first step is to message or call a Shaw agent at 1-888-472-2222.

If you’re still not completely satisfied, then please express yourself here. If you request a reply, rest assured, they’ll get back to you.

Hope this helps!

RogersMaude

[Pauly]

Is this an actual "portability" fee, or just a did not pay my shaw bill after porting fee and it went to collections fee?