Wrongful Billing from Rogers

[Pkwong1869]

Since shaw is unfortunately bought out by rogers they sent out noticed the mobile user to switch from shaw to rogers by oct. In the email it said it may take up to 30 days so I called eariler and asked them to send me the sim cards so I could switch by Oct 30. However, I was not communicated or agreed to the fact that rogers started billing me once they sent me the Sims. I did not receive a digital agreement by email as they argued nor aware about the billing until my bank account was auto charged for two months at the end of aug, while I was still with shaw and paying for services from shaw. When I found out and only until a few call in order to find my account number to set up my account and my email address in order to view the bill and found I was being billed 3 temporarily numbers that I was not even using. I canceled my services right the way but they said I could only dispute within 14 days which was totally wrongful as I was not aware about the agreement or the billing way after. Please let me know as I would like to file a formal dispute on those invoices.

***Edited Labels***

[RogersJermaine]

Hi @Pkwong1869,

Welcome to the Rogers Community Forums and thank you for your post!

We are sorry to hear that the migration process was not the best experience for you. We understand that receiving any unexpected or additional charges can be quite the shock. If you have not reached out already, we do have a dedicated Rogers Together with Shaw Ambassador Team that will be happy to look into this further for you.

They can be reached through the chat link provided here.

Regards
RogersJermaine