overpaid

[anes]

used a service of shaw mobile and migrate to rogers wireless and now rogers owned shaw who should give me a refund for my overpaid from the last month service of shaw mobile?

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[RogersYasmine]

Hello @anes ,

Welcome to the Rogers family and thanks for joining us in our community forums! 🙂

I understand that you may have had a credit balance with Shaw, prior to your migration over to Rogers Wireless, is that correct? I just have a few questions to better understand the situation:

- Was the credit balance due to an overpayment that you made?

- When did you migrate your mobile services over to Rogers?

- Did Shaw send you a final bill showing the credit balance?

- What was the amount of the credit balance? 

We look forward to your response!

Thank you,

RogersYasmine