Shaw to Rogers Number Port Issue

[EAJB]

It has been a month of trying to resolve porting over one of my numbers from Shaw. I had 3 numbers with Shaw. Two received SIM cards for automigration. The third did not. To find out what was happening with the 3rd number I called Rogers. I spent 4 hours on the phone between wait times and actually talking to the Rogers agent. I was told my SIM card would be mailed and to call back to port my number over. The result was my SIM card was mailed while I was out of the country. I then received a text my Shaw number was being shut down on the 21 Dec. I spent another couple of hours through the Rogers chat trying to get my number held until I could get back into the country. Rogers offered no viable solution other than to call when I returned. Upon return I have now spent over 6 hours on hold, being transferred endlessly and on online Chats trying to get my number reconnected so it can be ported over. I'm at my wits end with this run around by Rogers for an issue they created. The other night I waited on hold for at least 30 min, talked to an agent who said they couldn't help me, they transferred me to another team where I had to hold again to be told this team also couldn't help, they then transferred me back to the original support line where I waited on hold until the call was disconnected because the office had closed. This is completely unacceptable customer service.

***Edited Labels***

[EAJB]

Update: another 2 hrs on hold with the number provided by Rogers for those having issues with the migration. Their webpage literally says call this number and get it sorted by Jan 3. 2 hrs on hold and the line disconnects. Just unbelievable, how am I supposed to get this sorted by their deadlines when they don't answer?

[RogersYasmine]

Good day @EAJB,

Thanks so much for joining us in the community! I'm so sorry to hear about the difficulties you've experienced in getting your final number ported over from Shaw to Rogers. We certainly want your migration experience to be a smooth one.

Typically, it is our Shaw to Rogers Ambassador (SPARTA) team that would handle all mobile migration requests for any Shaw customers who are transitioning their services to Rogers. By any chance, were you finally able to get through to someone about your port issue? I realize that this is one of our busiest times of year and the wait times are not the best. We definitely appreciate your patience!

If you have still been unable to get through, we can try to take a look at our end to see if there is something we are able to do. Feel free to send us a PM @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine

[EAJB]

Hi Rogers Yasmine,

I was not able to get through to anyone yesterday. I will try the PM to @CommunityHelps

[vlu]

Hello Roger Yasmine,

    I am having the same issue just return from oversea on Jan 4/24 and calling the tech support and also online chat. Try to get hold of the fall-out dept and unable to port over my Shaw Mobile number. The text message I keeping on receiving port failure. Have been on phone and on hold for a very long time for last day and today. Still unable to resolve the issue.

[RogersMoin]

Hello, @vlu.

Welcome to our Community. Thank you for joining this conversation and also for the private message. Please connect with Rogers Together with Shaw Ambassadors team to discuss the next steps. We appreciate your patience and understanding. 

Cheers,

RogersMoin