Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
What happened to HBO on Demand?I tried accessing Crave On Demand but there is nothing there for HBO;only one program "The Sopranos".I cannot find a separate HBO On Demand channel. *** Edited Labels ***
Ignite TV cable channels are blacked out in Oshawa for the last 15 or so minutes. Internet and phone are working fine. Is anyone aware of problem and will it be fixed soon? ***Edited Labels***
How long and how many customer service employees does it take to add a channel? Rogers: Hi, my name is x from Rogers in Charlottetown. Thank you for taking the time to connect with us, how are you doing today? Customer: Hello. Please add a and b ...
Anyone having issues with some stations blacked out?
Hi - I watched half the season of 911 through on demand, and now the whole series is gone!! Is this permanent? **Added Labels**
I just received an email saying I need to return my Legacy Customer Premise Equipment. I'm confused. What does this mean?
Anyone having issues with the CTV stations? Just recently sometimes we get them & sometimes we don't. The screen is just black. *Edited Labels***
I'm no longer a Rogers Digital Cable subscriber, I now have IPTV from my ISP. When on Rogers Cable I recorded everything and just occasionally watched News live. That hasn't changed for me. I had the Bahrain GP Qualifying scheduled to record at 1...
Have had many channels "black out" at any given time. Watching one minute, change channels, then come back seconds later, and the channel is blacked out. Usually lasts a few minutes, to approx. 1/2 hour or so. Blacks out many other channels at the t...
It has been a month now of recordings (set to erase after a year) spontaneously disappearing (not even available in the restore deleted folder). After it deleted some random things that were a few months old it has now been mostly new recordings. The...
There's a known outage in my area (Toronto). as of 7am, all my digital legacy channels are now black (except for Lobby channel, and VOD) and no audio options exist via Info button.The good news is that all previously recorded programs on the PVR will...
We have Ignite TV and internet. Hydro One is doing a scheduled power outage where we live in a huge area in and around Caledonia, ON. This will be overnight for 8 hrs on June 3 2023 from 10 pm until 6 am.We will have access to a borrowed generator an...
Anybody else having issues with shows resetting to the beginning when fast forwarding a recorded show? It only seems to happen when we record the nascar race. Usually 4-5 times when fast forwarding commercials it resets to the beginning. So frustrati...
I've been having this cable TV problem for over two years now with the picture breaking up or pixalated on certain channels. 1,3,8,20,62,57 Rogers fixes the problem and it works for several weeks or over a month then the problem starts again. Last ye...
Digital Legacy Guide Error - CTV SciFi started the first episode of "Mrs. Davis" about 5 minutes or more before its scheduled starting time of 10:30 pm (following the Series finale of Picard). I didn't miss anything because I also recorded Picard, bu...
I'm not too techy but I've been wrestling with an issue of missing channels for a couple of weeks. I will note that we are on Digital and not Ignite. We have two older boxes. A Scientific Atlanta - 4250HD and a PVR. We own both boxes. They have serve...
We use a firestick & an IPTV provider and lately a lot of Leaf games get stuck in vuffering mode and never come on. Specifically these games are on Sportsnet & TSN. When I complained to my provider they said Rogers is blocking the games. Is this true...
Greetings Experts, Like to lean on your knowledge. Had a little scare this morning. My explorer 4250 (aka SD4290) was off. I unplugged the power cord, waited a minute, plugged it back it and nothing. I did not get the power on clicking noise. ...
Not really a problem, but more of an observation. The LIVE Rogers Legacy CityTV Toronto HD feed (ch.7 and 519) used to be about 8 seconds behind my indoor antenna feed. I was previously trying to see if any signal issues from the Rogers feed, were be...
Can Rogers please stop the regional blackout’s of the Toronto maple leaf games in the Ottawa region.Why can I watch every other Canadian team and Seattle .vs. Arizona but I can’t watch the leaf games when it’s decided they are to be blacked out. I do...