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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Legacy Digital Guide Error - Mrs. Davis Epis 1 - Start time Error

Digital Legacy Guide Error - CTV SciFi started the first episode of "Mrs. Davis" about 5 minutes or more before its scheduled starting time of 10:30 pm (following the Series finale of Picard). I didn't miss anything because I also recorded Picard, bu...

mebe by I'm a trusted contributor
  • 599 Views
  • 1 replies
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Missing Channels on Legacy

I'm not too techy but I've been wrestling with an issue of missing channels for a couple of weeks. I will note that we are on Digital and not Ignite. We have two older boxes. A Scientific Atlanta - 4250HD and a PVR. We own both boxes. They have serve...

DJD2 by I've been here awhile
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Resolved! Leaf Games Buffering

We use a firestick & an IPTV provider and lately a lot of Leaf games get stuck in vuffering mode and never come on. Specifically these games are on Sportsnet & TSN. When I complained to my provider they said Rogers is blocking the games. Is this true...

Patches0408 by I've been here awhile
  • 2384 Views
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Explorer 4250/4290 and flashing bypass LED icon

Greetings Experts,   Like to lean on your knowledge.  Had a little scare this morning.  My explorer 4250  (aka SD4290) was off.  I unplugged the power cord, waited a minute, plugged it back it and nothing.  I did not get the power on clicking noise. ...

Resolved! Legacy CityTV Toronto HD Live feed is now about 27 seconds behind my Antenna feed

Not really a problem, but more of an observation. The LIVE Rogers Legacy CityTV Toronto HD feed (ch.7 and 519) used to be about 8 seconds behind my indoor antenna feed. I was previously trying to see if any signal issues from the Rogers feed, were be...

mebe by I'm a trusted contributor
  • 1202 Views
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Resolved! Stop Regional Blackouts

Can Rogers please stop the regional blackout’s of the Toronto maple leaf games in the Ottawa region.Why can I watch every other Canadian team and Seattle .vs. Arizona but I can’t watch the leaf games when it’s decided they are to be blacked out. I do...

BillBert by I've been around
  • 1073 Views
  • 1 replies
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Flex Channel Technical Problems

I just signed up for Rogers TV and Internet with a door to door Rogers Rep.  I She offered me Internet + TV Sports+28 channels for $99 plus a second TV out let for $10 more for $109.The Internet works fine But I didn't get some of the TV Channels I a...

RobScarbs by I've been around
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Another Simsub Fail - CTV2/NBC Indycar Race

Trying to get a message to the Rogers Simsub (Simultaneous Substitution) dept. by calling the Rogers tech dept. is unfortunately an exercise in futility. I got through quickly today, but the agent kept repeating the same inaccurate info about the sta...

mebe by I'm a trusted contributor
  • 1099 Views
  • 4 replies
  • 1 likes

Resolved! Switch to Ignite TV - NextBox Recordings

My condo is switching to Ignite as of May 1.  I have a lot of saved content on my Netbox PVR.  How do I save this content or upload it to the new Ignite cloud recorder?  I d9 not want to lose this content!       ***Edited Labels***

dcdanko by I plan to stick around
  • 2090 Views
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Resolved! Question about email from Rogers

Hi,   I received an email from Rogers.  Part of it says, "Starting April 23, 2023, the Real Estate and Broadcast News channels will no longer be available and will be removed from your TV package as of this date."   Which broadcast news channels are ...

DigTV99 by I plan to stick around
  • 2269 Views
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Resolved! sound, no sound, sound, no sound,

Legacy TV, old mountain cable system. New box arrived yesterday, tech set it up, tested signal, said we have strong signal.  Good.After he left, we noticed channels with no sound.  You can hop around, other channels are fine. Turn the box off, and ba...

igiveup by I plan to stick around
  • 4311 Views
  • 11 replies
  • 1 likes

Resolved! Pairing RCA RT2480 TV to Chanmpion Remote

Good afternoon: I spent a lot of time yesterday attemp;ting to pair the above devices; I looked at the documentation and according to my understanding the universal code for RCA RT2480 is 1547. I have inputted this code into remote but the TV set doe...

PLyman7 by I've been around
  • 1437 Views
  • 1 replies
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Resolved! explorer 8300 factory reset

How would i do a factory reset (erase everything) on a Scientific Atlanta Explorer 8300HD with no cable service ?...Thx

diverd by I plan to stick around
  • 2238 Views
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Resolved! How do I replace the hard drive in my 9865 set top box?

My 9865's hard drive has crashed rendering the box unusable. I understand that a replacement hard drive is relatively easy to find but opening the case in order to swap out the drives is difficult. Is there a place where I can get this fixed locally ...

Ou8 by I've been here awhile
  • 1092 Views
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Placement of Crave channels

In 2018, we saw the rebranding of The Movie Network to Crave, and since that time the channels that belong to this package have been out of order on your network:301: Crave 1302: HBO 1303: HBO 2304: Crave 3305: Crave 2306: Crave 4307: Starz 1308: Sta...

Resolved! Rogers digital - watching Turner Classic Movies

I subscibe to rogers digital including Turner Classic Movies, no problem watching on our main tv, but i cannot watch tcm on our second tv i guess because i only have a small black box ( dont know what it is called) which i can only watch channels up ...

Brian34 by I plan to stick around
  • 3250 Views
  • 3 replies
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Your World This Week loop

For the past four days, Your World This Week has a continuous, short loop promoting the channel, BBC Earth.  Your World This Week used to be a nice source of information as to what is currently on the platform, but is currently in an unwatchable stat...

Resolved! Blank Screen on Ch.484 HD Showcase...Again

Blank screen on an SDV channel ...once again, on both STB's. This time it is Showcase on channel 484, out  of the Scarlett Rd. headend, QAM frequency is 813Mhz. Other channels on same QAM frequency are working, no errors.   Please do not contact me a...

RRF1 by I plan to stick around
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  • 11 replies
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Cable Problems

Hi, was wondering if anyone out there, has cable problems.  It has been almost three months when we were slowly loosing channels that go black and it would last a few minutes.  Now Aug 22, it is getting a lot worse, about half of my station go black ...

barb67 by I'm here a lot
  • 8307 Views
  • 25 replies
  • 1 likes