Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
Sorry,your cable box is currently experiencing problems. Press the button on the cable box. lf the problem persist, please call us at (888)764-3771 and quote Error # Not Authorized
The World Cup is finally here and the picture quality is so poor on TSN the eye strain makes it almost unwatchable.Every time the camera moves everything goes out of focus and blurry.Come on Rogers, dial up the bitrate, your subscribers deserve bette...
Tried today, 2022-12-13 to purchase a Big Button remote at one of the Brampton Rogers stores and I was told that that item is no longer available! Since not all TV viewers have perfect vision and pointy fingers, the Big Button remote seemed to have b...
Is there an easy way to arrange for an exchange of defective Netbox? Perhaps by email? I've been on chat for several hours. ***Added Labels***
I've never done this before, so I just want to get the right kind of background information before I attempt such a thing. Let me set the scene a little more specifically... Say one has two PVR boxes. One NextBox 2.0 and one NextBox 3.0. Both are ful...
For the past week or so, I've noticed the CBC News Network (Ch. 26 and 544 for me) has been out of sync. The video lags significantly behind the audio. It only affects this channel and only the actual broadcast (i.e., the commercials are not out o...
Hi, Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline an...
Is anyone out there still using Nextbox 3.0? I'm having an issue with the thumbnail pictures. Every time I record a program (or set a series) I get a blank box... no more nice pictures. Tech support has been useless. Is anyone else out there experien...
Rogers continues their practice of taking Canadian feed and overwriting( I am sure there is a better tem) Us channels and I an sick and tired of it. The other night there were 2 US feeds that were listed on the IPG that were airing Andor. Both feeds ...
Our lobby camera in the building has been updated to IP so know we do not get it on any tvs in the building as it is not coax anymore. What needs to be done to fix this anyone know>? ***Edited Labels***
For a few months now, we are having issues with OnDemand. We have so many shows we watch that are on at the same time that we have to rely on OnDemand. Now every show we watch OnDemand quits 3/4 of the way through. Then we are given the option to can...
I have an Insignia Fire TV that has access to WIFI and I can stream shows and movies. I have a Rogers cable modem box with a coax connection that streams on channel 100. When I go to channel 100 using Rogers cable box, the screen and sound start br...
Seems the picture quality on my favorite shows keeps becoming poorer and poor. Why does one of the most watched shows, like survivor, make me feel like I'm watching something in 480i resolution. I know it's all about the compression and band with the...
Hi. When I signed up last February Rogers added a temp line which is a wood stick from the green cable box up and over to my house. It looks crude and would not withstand someone deciding to pull it out of the box. I have called numerous times to inq...
The networks name speaks for itself. With the globalization of diversity and community building there are a lot of people including myself that is disappointed that Rogers no longer has this channel for their customers/viewers.
Last year, another poster mentioned that CityTV was randomly freezing, then showing a green or black screen. When that problem was eventually fixed, the problem came back, but now there is a different picture problem with the CityTV Toronto HD channe...
Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the scr...
Last night AMC went missing again and I couldn't record The walking Dead or Interview With A Vampire. The last time it happened was in April;old post below. The schedule is there and you can set a program to record.At the appropriate time,the red rec...
I already called Rogers on Friday to complain about the failed (no audio for the American channels that are part of the Global Toronto (SD only- ch 116) simsubs for all the CBS Buffalo (SD ch 145), and Now it's also the NBC Buffalo (SD channel 149) s...
MLB Network channel on digital legacy channels 415 and 508 (both hd) started breaking up every few seconds or minutes, early this morning (after being fine for the weeks previous), and still has audio hiccups, or even the occasional 5 second black sc...