Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
20 days ago Roger technicians came to replace.a ground wire. Ever since, we have a long list of subscribed channels missing. The notice on the TV says we need to subscribe to the channels, but we are subscribed and have been watching these channels f...
Yesterday I tried to record the race on TSN. It was scheduled at 2:00 pm on TSN4 and TSN5. I chose TSN5, but when I went to play the recording in progress, all I got was tennis. Apparently it was only on TSN4 but I was only able to watch it in "catch...
I have an ongoing problem that seems no one is able to resolve. My Sony tv is connected to Sony subwoofer and sound bar, easier to turn tv on and off. The sound bar remote is not connected to anything else. When I turn the tv no matter how many ti...
My nextbox displays -01- how do i reboot? ***Edited Labels***
Cable wire was attached to the box on my property over a year ago. We were told it would be removed in a couple of weeks. Since then, another cable wire has been attached and no one is coming to remove them!They’re wrapped around my tree & above & ac...
Stittsville, ON. Why is the TV feed breaking up every few seconds. All channels un-watchable. ***Edited Labels***
I have a atlas remote for a rogers digital set top box, the guide button will not work. Sound and channel buttons work fine. Any help most appreciated. *** Edited Labels ***
What happened to HBO on Demand?I tried accessing Crave On Demand but there is nothing there for HBO;only one program "The Sopranos".I cannot find a separate HBO On Demand channel. *** Edited Labels ***
Ignite TV cable channels are blacked out in Oshawa for the last 15 or so minutes. Internet and phone are working fine. Is anyone aware of problem and will it be fixed soon? ***Edited Labels***
How long and how many customer service employees does it take to add a channel? Rogers: Hi, my name is x from Rogers in Charlottetown. Thank you for taking the time to connect with us, how are you doing today? Customer: Hello. Please add a and b ...
Anyone having issues with some stations blacked out?
Hi - I watched half the season of 911 through on demand, and now the whole series is gone!! Is this permanent? **Added Labels**
I just received an email saying I need to return my Legacy Customer Premise Equipment. I'm confused. What does this mean?
Anyone having issues with the CTV stations? Just recently sometimes we get them & sometimes we don't. The screen is just black. *Edited Labels***
I'm no longer a Rogers Digital Cable subscriber, I now have IPTV from my ISP. When on Rogers Cable I recorded everything and just occasionally watched News live. That hasn't changed for me. I had the Bahrain GP Qualifying scheduled to record at 1...
Have had many channels "black out" at any given time. Watching one minute, change channels, then come back seconds later, and the channel is blacked out. Usually lasts a few minutes, to approx. 1/2 hour or so. Blacks out many other channels at the t...
It has been a month now of recordings (set to erase after a year) spontaneously disappearing (not even available in the restore deleted folder). After it deleted some random things that were a few months old it has now been mostly new recordings. The...
There's a known outage in my area (Toronto). as of 7am, all my digital legacy channels are now black (except for Lobby channel, and VOD) and no audio options exist via Info button.The good news is that all previously recorded programs on the PVR will...
We have Ignite TV and internet. Hydro One is doing a scheduled power outage where we live in a huge area in and around Caledonia, ON. This will be overnight for 8 hrs on June 3 2023 from 10 pm until 6 am.We will have access to a borrowed generator an...
Anybody else having issues with shows resetting to the beginning when fast forwarding a recorded show? It only seems to happen when we record the nascar race. Usually 4-5 times when fast forwarding commercials it resets to the beginning. So frustrati...