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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

CNN Picture Quality very poor

These days are spent watching quite bit of CNN.But the picture quality is intolerable.With every scene change the picture goes blurry and then slightly clears a second later.It is time for Rogers to stop giving it's subscribers the bare minimum quali...

RRF1 by I plan to stick around
  • 3272 Views
  • 15 replies
  • 1 likes

Which Digital Boxes Are Currently Supported?

Hi,   Am thinking of possibly becoming a Rogers cable TV subscriber again. Do the following boxes still work on Rogers: HD Explorer 4250 Nextbox PVR3.0   Thanks, Stan       ***Edited Labels***

Stan888 by I've been here awhile
  • 10608 Views
  • 27 replies
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CityTV Toronto Intermittent Glitching

Digital Legacy TV - CityTV Toronto HD (channel 7) is back one again with brief (about 3-5 seconds) and intermittent video/audio glitches.I noticed one glitch during my recordings of Americas' Got Talent, and today's Bob Barker special. Both were simu...

mebe by I'm a trusted contributor
  • 539 Views
  • 2 replies
  • 1 likes

Resolved! Digital cable television packages

Where would customers of the digital cable television service (not to be confused with the new Ignite platform) be able to find packages and pricing information?  The Web site is extremely poor in navigating and finding this information, and the cust...

Resolved! Navigatr not showing primetime schedule

From Saturday August 26th 2023 to Tuesday August 29th, the prime time schedule only on my Rogers Navigatr here in Ottawa shows no information for every chanel.. This happens fairly often lately.Please correct. Thank you     ***Edited Labels***

Samosa by I've been here awhile
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  • 3 replies
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Resolved! Channels Not Available

Well,today I have a whole pile of channels(517,484,482,23,586,501,502,575 565 and probably more) which are not available at this time on both my SA Explorer 8300HD boxes.I went into the diagnostics ,on page 5 ,and the one thing they have in common.Al...

a084299 by I plan to stick around
  • 1566 Views
  • 2 replies
  • 1 likes

Lost All Nextbox Recordings - Unable to Record New Shows

I just Lost all recorder shows on my next box (was only around 52%full) and have also lost the ability to record whether scheduled or manual record (press record while watching a show)       ***Edited Labels***

Bannick by I've been around
  • 538 Views
  • 1 replies
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Cable issues

Cable issues for over a week. Sone channels not working at all. Others look like pixels. Entire street complaining of same yet Rogers reporting No Issues.   *Added Labels*

Mp1967 by I've been around
  • 381 Views
  • 1 replies
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New Brunswick not happy…

Cannot watch any cable without constant shutdown. Been like this for over a week. Is this the new service plan?      ***Edited Labels***

TLC2 by I've been around
  • 386 Views
  • 1 replies
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Channel request

Please add Reelz channel. If you need room dump A&E. Would love to watch Live PD!!

Eastender by I've been around
  • 783 Views
  • 3 replies
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NextBox Trade In Credit

Just had change from NextBox to new system. Technician says there was a rebate on the NextBox. However, at the store, they said there was no such thing avaible.  Somebody make up their minds.  I left the NextBox and accesories at the store since you ...

xmas by I've been around
  • 494 Views
  • 1 replies
  • 0 likes

TV Outage Continued in Markham

This is my third day without TV service from Rogers. I'm in Markham. I'm asking for compensation from Rogers.     ***Edited Labels***

kfung368 by I've been around
  • 401 Views
  • 1 replies
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Over 80 channels subscribed channels missing

20 days ago Roger technicians came to replace.a ground wire. Ever since, we have a long list of subscribed channels missing. The notice on the TV says we need to subscribe to the channels, but we are subscribed and have been watching these channels f...

Toronto IndyCar race on TSN

Yesterday I tried to record the race on TSN. It was scheduled at 2:00 pm on TSN4 and TSN5. I chose TSN5, but when I went to play the recording in progress, all I got was tennis. Apparently it was only on TSN4 but I was only able to watch it in "catch...

OLDYELLR by I'm a senior advisor
  • 443 Views
  • 2 replies
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Volume Echoes when turning tv on

I have an ongoing problem that seems no one is able to  resolve. My Sony tv is connected to Sony subwoofer and sound bar, easier to turn tv on and off.  The sound bar remote is not connected to anything else.  When I turn the tv no matter how many ti...

Cable Wires

Cable wire was attached to the box on my property over a year ago. We were told it would be removed in a couple of weeks. Since then, another cable wire has been attached and no one is coming to remove them!They’re wrapped around my tree & above & ac...

Leaflover1 by I've been here awhile
  • 1296 Views
  • 3 replies
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TV Feed Breaking Up

Stittsville, ON.  Why is the TV feed breaking up every few seconds.  All channels un-watchable.       ***Edited Labels***

billoncb by I've been here awhile
  • 991 Views
  • 5 replies
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Resolved! Atlas remote guide button not working

I have a atlas remote for a rogers digital set top box, the guide button will not work. Sound and channel buttons work fine. Any help most appreciated.   *** Edited Labels ***

Brian34 by I plan to stick around
  • 1058 Views
  • 5 replies
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Resolved! HBO on Demand

What happened to HBO on Demand?I tried accessing Crave On Demand but there is nothing there for HBO;only one program "The Sopranos".I cannot find a separate HBO On Demand channel.   *** Edited Labels ***

a084299 by I plan to stick around
  • 1079 Views
  • 3 replies
  • 0 likes