Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
I have a atlas remote for a rogers digital set top box, the guide button will not work. Sound and channel buttons work fine. Any help most appreciated. *** Edited Labels ***
What happened to HBO on Demand?I tried accessing Crave On Demand but there is nothing there for HBO;only one program "The Sopranos".I cannot find a separate HBO On Demand channel. *** Edited Labels ***
Ignite TV cable channels are blacked out in Oshawa for the last 15 or so minutes. Internet and phone are working fine. Is anyone aware of problem and will it be fixed soon? ***Edited Labels***
How long and how many customer service employees does it take to add a channel? Rogers: Hi, my name is x from Rogers in Charlottetown. Thank you for taking the time to connect with us, how are you doing today? Customer: Hello. Please add a and b ...
Anyone having issues with some stations blacked out?
Hi - I watched half the season of 911 through on demand, and now the whole series is gone!! Is this permanent? **Added Labels**
I just received an email saying I need to return my Legacy Customer Premise Equipment. I'm confused. What does this mean?
It is February 2023 and I understand there was a similar topic in 2021. But for a couple of weeks now, the programming says one thing and the channel is being switched to the world feed, usually at 7 pm. And on the weekends the whole day. What is th...
Anyone having issues with the CTV stations? Just recently sometimes we get them & sometimes we don't. The screen is just black. *Edited Labels***
I'm no longer a Rogers Digital Cable subscriber, I now have IPTV from my ISP. When on Rogers Cable I recorded everything and just occasionally watched News live. That hasn't changed for me. I had the Bahrain GP Qualifying scheduled to record at 1...
Have had many channels "black out" at any given time. Watching one minute, change channels, then come back seconds later, and the channel is blacked out. Usually lasts a few minutes, to approx. 1/2 hour or so. Blacks out many other channels at the t...
It has been a month now of recordings (set to erase after a year) spontaneously disappearing (not even available in the restore deleted folder). After it deleted some random things that were a few months old it has now been mostly new recordings. The...
There's a known outage in my area (Toronto). as of 7am, all my digital legacy channels are now black (except for Lobby channel, and VOD) and no audio options exist via Info button.The good news is that all previously recorded programs on the PVR will...
We have Ignite TV and internet. Hydro One is doing a scheduled power outage where we live in a huge area in and around Caledonia, ON. This will be overnight for 8 hrs on June 3 2023 from 10 pm until 6 am.We will have access to a borrowed generator an...
Anybody else having issues with shows resetting to the beginning when fast forwarding a recorded show? It only seems to happen when we record the nascar race. Usually 4-5 times when fast forwarding commercials it resets to the beginning. So frustrati...
I've been having this cable TV problem for over two years now with the picture breaking up or pixalated on certain channels. 1,3,8,20,62,57 Rogers fixes the problem and it works for several weeks or over a month then the problem starts again. Last ye...
Digital Legacy Guide Error - CTV SciFi started the first episode of "Mrs. Davis" about 5 minutes or more before its scheduled starting time of 10:30 pm (following the Series finale of Picard). I didn't miss anything because I also recorded Picard, bu...
Rogers needs to take a more proactive role in ensuring their subcontractors which are contracted to do burials for residential services do so in a timely manner. I have waited since last October to have an exterior coax cable buried below ground to m...
I'm not too techy but I've been wrestling with an issue of missing channels for a couple of weeks. I will note that we are on Digital and not Ignite. We have two older boxes. A Scientific Atlanta - 4250HD and a PVR. We own both boxes. They have serve...
We use a firestick & an IPTV provider and lately a lot of Leaf games get stuck in vuffering mode and never come on. Specifically these games are on Sportsnet & TSN. When I complained to my provider they said Rogers is blocking the games. Is this true...
