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NFL Sunday Ticket - Every Live Game. Every Sunday.

  The NFL is back! Catch every Sunday afternoon game with NFL Sunday Ticket from Rogers – up to 200 regular season games for just $249.99/season.Ignite TV: Channels 472 to 481. To order, say “NFL Sunday Ticket” into your Voice Remot...

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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community.     Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged ...

Latest NextBox Terminal.

I have a Nextbox 3.0 Whole Home setup with 9865 HD PVR and 4642 HD boxes.  The 4642 HD is terribly slow to respond to remote (changing channels, tv guide, play/rew/ff buttons).  Is there a better model out there?   Note: NOT interested in switching t...

SB28 by I Plan to Stick Around
  • 423 Views
  • 3 replies
  • 0 likes

Black screen on one channel?

Here's our issue: For the past two weeks (and periodically over the past several months), the feed from CBC Ottawa (channels 514 and 008 here in Ottawa) is simply not there: the screen is blank and there is no sound, but when I click on "info", the s...

Darcie44 by I'm Here A Lot
  • 749 Views
  • 5 replies
  • 0 likes

French NHL Centre Ice - Missing Audio

I subscribe to the French NHL Centre Ice package (on Digital TV) in order to see "regional" Montreal games, carried on RDS, that are otherwise blacked out in southern Ontario. This package also includes Ottawa games, usually broadcast on RDS or (if a...

WlooRB by I'm Here A Lot
  • 933 Views
  • 8 replies
  • 0 likes

Subscribed Channels Missing

Just noticed at least four channels we normally get are not showing up when I tune in. Channel 19 TSC, channel 35 TLNHD, 36 LIFE, and 60 Vision are not working. They still show up in the guide as subscribed channels but that's all. They were working ...

Cap07 by I'm a Reliable Contributor
  • 2221 Views
  • 4 replies
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Recording Delayed Programs

So, I want to record some programs on CBS but on Sundays there are football games that often go longer than the posted times. The recording option only allows recording according to the time schedule as opposed to the actual program and over time gam...

schmidtp by I Plan to Stick Around
  • 546 Views
  • 4 replies
  • 0 likes

Newly Released Content is Missing on Crave

I see commercials for new release show/movie now showing on Crave.  But the show/movie is not listed for selection in Crave when I try to watch.     **Labels Added**

Lisafus by I've Been Here Awhile
  • 2331 Views
  • 10 replies
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HBO + Movies on demand not accessible

Regarding Rogers digital TV, for the past several days channel 309 only accesses Crave on Demand, the HBO + Movies on demand is not accessible --- what's going on?   *** Edited Labels *** 

jonsp by I've Been Here Awhile
  • 1548 Views
  • 2 replies
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Nextbox 3 HD bug - Scheduled Recording and PIP

I use a NextBox 3.0 HDPVR. I have encountered an annoying bug. Here are some steps to reproduce the problem: 1. Schedule a program to be recorded.2. When the program starts recording, switch the box to another channel.3. Open up Picture-in-Picture an...

Nick68 by I've Been Here Awhile
  • 417 Views
  • 3 replies
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Upcoming Update: Reprogramming Your PVR?

June 15th we're getting an update that will, for some reason, change some show titles. Just curious, why would show titles change? Is this in preparation for another life-altering process to our TV viewing? Any connection to the upcoming earth-shatte...

Cap07 by I'm a Reliable Contributor
  • 2572 Views
  • 15 replies
  • 1 likes

Harmony Remotes Will No Longer be Manufactured by Logitech

This has been rumour for a while, but it's now confirmed by Logitech:   https://support.logi.com/hc/en-us/community/posts/1500000658341   "While Harmony remotes are and continue to be available through various retailers, moving forward Logitech will ...

57 by Resident Expert
  • 978 Views
  • 5 replies
  • 2 likes

TV Remote

Just got a new remote as the other one quit working. On some channels the remote enters the digit 5 after you punch in a channel selection. For example if you enter channel 79 the tv screen shows the 79 and then adds 5 to it so you go right to channe...

4K Nextbox (CAV10455HD): user interface becomes unresponsive

Sometimes, our 4K NextBox (CAV10455HD) becomes unresponsive to any UI command: remote buttons don't register (we tried both remotes); even the front-panel power button doesn't register. Meanwhile, the box continues to play live TV or a recording; it ...

Blaq by I Plan to Stick Around
  • 1277 Views
  • 3 replies
  • 1 likes

Channels Are Not Showing Up

Almost all cable channels are not showing. Two boxes. Both same issue.       ***Edited Labels***

aeronut3 by I've Been Here Awhile
  • 1378 Views
  • 6 replies
  • 0 likes

Neighbors cable line

Is it normal for the Rogers tech to run a cable line up the tree at the front of my property to connect to my neighbors house? I looks bad. Shouldn’t they have asked permission first? How long will this cable be left dangling in front of my home?    ...

abdel1 by I've Been Around
  • 2326 Views
  • 14 replies
  • 0 likes

New Samsung QLED TV Intermittent Audio Sync Issue with Live TV

Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...

jdiesel23 by I'm Here A Lot
  • 1397 Views
  • 8 replies
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Resolved! Release Dates Missing on Channels

Why have the dates of production/release been removed from all channels? Very annoying as do not know if watching an original movie or remake. For TV shows they are usually not shown in series, but random so I would like to know at least what season ...

paullj by I Plan to Stick Around
  • 4045 Views
  • 66 replies
  • 4 likes

Resolved! MSNBC Feeds?

Has anyone noticed a problem with their MSNBC feeds? Every morning there should be Morning Joe on at 6am. However, for the past few weeks, the show starts and is then switched to the 11th hour, their evening broadcast. This is similar to what used to...

akselsoft by I Plan to Stick Around
  • 789 Views
  • 5 replies
  • 0 likes