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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community.     Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged ...

Audio Out of Sync

Autio on CTV timeshifted channel 581 is out of sync in toronto       ***Edited Labels***

AMC Gone Missing

Last night there was no signal on AMC and I couldn't watch The Walking Dead.Today again there is no signal only a black screen.What happened to AMC?       ***Edited Labels***

a084299 by I Plan to Stick Around
  • 404 Views
  • 5 replies
  • 0 likes

CNN Picture Quality very poor

These days are spent watching quite bit of CNN.But the picture quality is intolerable.With every scene change the picture goes blurry and then slightly clears a second later.It is time for Rogers to stop giving it's subscribers the bare minimum quali...

RRF1 by I Plan to Stick Around
  • 612 Views
  • 12 replies
  • 1 likes

Fox News Keeps Freezing (My Channel 181)

A home with two TV's and two 4642HD NextBoxes.   Over the past few months FoxNews has been randomly freezing on an image and recovering 30-60 seconds later.  When this happens, it happens on both TV's at the same. Rebooting the NextBoxes does not cle...

equalizer by I've Been Here Awhile
  • 254 Views
  • 1 replies
  • 1 likes

Golf Channel Quality

Picture quality of the Golf Channel lately is absolutely terrible. The whole picture is broken up into little squares. Even when it was better it was still way below the quality of the major networks. How is this even permitted?       ***Edited Label...

RRF1 by I Plan to Stick Around
  • 1570 Views
  • 24 replies
  • 0 likes

CTV OnDemand New Brunswick Not Updating

CTV OnDemand hasn't been updated in well over a month. My DVR failed to record a show and I've been checking every few days ever since. Other channels seem to be updating fine, eg city, global. There's a an archived post from a few years ago mentioni...

Cactus73 by I Plan to Stick Around
  • 143 Views
  • 1 replies
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A.M. RESTART, REBOOT of Digital TV

A.M. Restart, Reboot of Digital TV.   The am early morning Digital TV restart, reboot interfere's with reasonable enjoyment of Rogers Communication Digital TV subscription. Digital TV restart reboot in am substantially interfere's with my enjoyment o...

jonjaymcc by I'm Here A Lot
  • 272 Views
  • 4 replies
  • 0 likes

Equipment Return

For those of you looking to return your rent to own cable and PVR boxes - don’t bother! I had store staff (multiple locations) tell me they are worth $50 each if given to “specific corporate stores”. I drove from Store to store and even had to waste ...

lisaforbes by I've Been Here Awhile
  • 561 Views
  • 6 replies
  • 0 likes

MediaSet/Teleatino

Anyone not able to see the Italian channels today?         ***Added Labels***

Flora3 by I've Been Here Awhile
  • 370 Views
  • 4 replies
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Resolved! 5 button remote 990 code

I replaced my 5 button remote and I always could use the code 990 to find the 4 digit code With that code it can tell me what the TV code is. The first number will blink the number of the code, 2nd number 3rd number and so forth, if it does not blink...

falcios by I'm a Regular
  • 259 Views
  • 3 replies
  • 0 likes

MSNBC channel is completely black

This happens quite regularly but has been off for me in London, ON since about 9am this morning

RyeEncoke by I Plan to Stick Around
  • 199 Views
  • 2 replies
  • 0 likes

TV Reception A Little Whacko?

Lately we've noticed reception on some shows is far from perfect. The picture breaks up or freezes at least two or three times. It's more frequent with PVR recorded shows. What's the more likely cause? PVR, Rogers transmission or the always popular "...

Cap07 by I'm a Reliable Contributor
  • 208 Views
  • 1 replies
  • 0 likes

PVR recording display

Hi i used to see a picture of the recorded program and then underneath eg 3 new Now I see a separate picture for every time program is recorded. It no longer has one picture of the program and when you click on it all recordings of that program liste...

Selian139 by I've Been Around
  • 145 Views
  • 1 replies
  • 0 likes

Superbowl

Why is Rogers putting the feed from CTV over the NBC channel.  When I got NBC I expect to see an NBC feed, Not a CTV feed.       ***Edited Labels***

dnsvideo by I'm Here A Lot
  • 274 Views
  • 5 replies
  • 0 likes

Digital Cable Boxes Keep Becoming Faulty.

Our condo signed a bulk contract a year ago. Not sure why they would sign a contract with something that was being phased out and replaced by ignite. Hence we are supplied with refurbished boxes which I need to replace about once a month. It is a rea...

acPK7 by I've Been Here Awhile
  • 398 Views
  • 4 replies
  • 1 likes

Digtal Box (NextBox 3.0) not transmitting 5.1 sound

Now, allow me to preface this inquiry by stating that I am well aware that this issue has been brought up as well as addressed many times before on this forum alone, especially when the NextBox 3.0 had just come onto the market.   However, no matter ...

ArianK by I'm Here A Lot
  • 183 Views
  • 1 replies
  • 1 likes

SA HD8300 PVR unable to tune some channels

I have a SA HD8300 PVR that was purchased from Future Shop perhaps 10 years ago, not rented.  Has work well for many years. About a year or two ago, some of the channels stopped tuning. For example:494 TSN1495 TSN2496 TSN3500 SN505 SN506 SNWhen tryin...

agrewalks by I've Been Here Awhile
  • 206 Views
  • 3 replies
  • 0 likes

CTV News Channel on the CTV website not working

I am in Ottawa and pay for the CTV New Channel (17) in my channel lineup. When I go to the CTV website and try to access the content it asks me to login - which I do via Rogers but then it tells me my access is denied - Unauthorized channel? Can some...

bowie by I'm Here A Lot
  • 211 Views
  • 1 replies
  • 0 likes

Resolved! Nextbox 4K PVR and Champion Plus URC2125 Remote

My Champion Plus URC2125 is different than the one that describes on the remote manual. The INFO button is marked as BACK, and the FAV button is marked as INFO. I wonder how can I get the favourite channel listing?   **Labels Added**      

phed by I've Been Here Awhile
  • 322 Views
  • 3 replies
  • 0 likes