Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
Rogers needs to take a more proactive role in ensuring their subcontractors which are contracted to do burials for residential services do so in a timely manner. I have waited since last October to have an exterior coax cable buried below ground to m...
The reason why I'm asking is that my current Legacy modem cuts out several times per day. This has happened with other modems, so I anticipate that if I switch from Legacy to Ignite, the new modem will also lose connection regularly. If the new T...
Just got this in my email, has anyone else with Rogers in other cities currently receiving Detroit get a similar notice? I personally am kind of happy about this as I prefer the Buffalo locals. ***Edited Labels***
This started happening about a week ago on both tvs with 2 different PVRs. The picture is so pixilated and the sound is so garbled, it is impossible to watch. Any shows we have recorded on our PVR work fine. For short periods of time we get good rece...
Found out something rather interesting. I don't know if this applies to Rogers since they never used CableCARDs, but apparently this is a problem with older SA boxes. It is kind of a Y2K issue. 'Time warp could cause millions of old 'PowerKEY' se...
Why am I getting message ondemand that im being charged to watch a channel in my package?
I am a Shaw customer with Shaw Direct and have been pleased that I have not been impacted by the merger with Rogers. In fact, I decided to get Rogers internet so that at some point I can take advantage of bundling deals. I am curious to know the p...
Hi, Lately, for some reason, whenever I try to record TV shows using my Nextbox 4K, it only records portions of shows (i.e. records 20 minutes of a one hour show). For example, last Friday I scheduled to record 2 shows at the same time (Dateline an...
Legacy Digital TV - channel 337 (Ginx Super Channel (North York/Toronto area) has had bad audio (both Regular and DVS Audio choices) for several days.The picture is perfect, but the audio breaks up every second or less, thus words are missed. It's ju...
Just got a new (or likely refurbished Nextbox). Got it all hooked up. TV has picture/sound for about 5 seconds, then loses both for 5 seconds, in a continuous ongoing cycle. Tried using other HD inputs but no change. Other devices hooked up to th...
HI there, Any advice would be greatly appreciated. I subscribed to TSN using my television. I am now trying to record the FIFA Women's soccer games which are all very early in the mornings but its not allowing me to. There is no record option only re...
I'm logged in through my Rogers account but trying to watch live feed still telss me to contact my tv provider? ***Edited Labels***
Where can I find the Rogers users manual? ***Edited labels***
Very frustrating , this has been going on all 2023 - 2024 NHL season.. My father has Bell Alaint here in NL and gets every Leafs game on TSN3,, pretty much every Thursday he gets the game and I’m blacked out.. I have access to all the sports channe...
I have a digital PVR with Rogers, and about every year I wear out some of the remote buttons from frequent use (FF and rewind). I ask Rogers for a new remote and mail back the faulty one. But this year it was the number 3,4, and 6 buttons that stoppe...
I recently bought a used NEXTBOX 3.0 9865HD and am looking for a PDF of the ROGERS ENHANCED GUIDE or any other instruction manual (not the QSG) for that box. Among other questions, I find it hard to see the blue coloured time-of-day display on this...
Shaw TV Gateway is a great service. I can find no information on the Ignite TV service . we wanted a coax based service due to wifi issues in our home and hear there is nothing other than wifi ... sad.
Well here we go again.AMC was black on Sunday and it is still black today.Exactly similar to the last time on 10-14-2023.The diagnostics are good but no picture.As far as I can tell there are no other channels,at least the ones I watch,that have this...
As of yesterday (March 19, 2024) BBC First has been displaying a message that reads "The broadcaster is currently experiencing technical difficulties. Please stand by." Does anyone have any information regarding what happened to this channel or if ...
Anyone or Rogers store in Ottawa have a spare power cord for a 9865HD PVR? I am looking for one. **Labels Added**
