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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Power cord for 9865HD PVR

Anyone or Rogers store in Ottawa have a spare power cord for a 9865HD PVR?   I am looking for one.   **Labels Added**    

RW12 by I've been here awhile
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TV pixelation problem

I've a had a recurring TV pixelation problem for years now. It's a Rogers problem at their end.Can someone from maintenance fix the signal strength in the Twenty Seventh Street and Shamrock Ave area in Long Branch. Still have cable/Nextbox 9865. Had ...

adm7007 by I plan to stick around
  • 1911 Views
  • 17 replies
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Resolved! Speciality channels cost and commercials

The cost of speciality channels example: CP24, Discovery Channel, Food Network by their self can cost between 4 and $7 a month extra or included in a package of a lot of unwanted channels, the cost may be factored in depending on provider. Also most ...

Flavour1 by I plan to stick around
  • 2179 Views
  • 15 replies
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Resolved! CBC News Network: Audio/Video out of sync

For the past week or so, I've noticed the CBC News Network (Ch. 26 and 544 for me) has been out of sync. The video lags significantly behind the audio.    It only affects this channel and only the actual broadcast (i.e., the commercials are not out o...

oho by I've been here awhile
  • 1329 Views
  • 3 replies
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Resolved! What to do with old NextBox receivers?

Hi there.   Late last year we switched to the new Rogers Ignite receivers . My question, is what to do with the old NextBox receivers? I have one 3.0 and two 2.0 receivers. Does Rogers take these back if I bring them in? Please let me know what you'v...

Radar2000 by I plan to stick around
  • 5231 Views
  • 20 replies
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Lost many TV channels

On Wednesday I lost about half may channels,  all of them on the upper 700Mhz spectrum as show on the STB diagnostics screen. I phoned the useless Rogers support line saying all the old non Ignite boxes are not supported so they won't to bother on se...

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emveepee by I plan to stick around
  • 1259 Views
  • 9 replies
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Resolved! HdEr on PVR display

HdEr on PVR display and all recordings are gone   *Added Labels*

linda77 by I've been around
  • 1987 Views
  • 6 replies
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Why was Deutsche Welle dropped Jan 2024?

I called Rogers enquiring into why DW was no longer active? Rogers' clerk had no answer other than both German channels were dropped without notice....again why?   Amazon Firestick is looking more promising by the day. Fee's keep escalating, I've bee...

NS28G by I've been here awhile
  • 1126 Views
  • 4 replies
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Resolved! Anyone successfully replaced the hard drive in 9865 PVR in 2022 ??

Last time I tried a year ago, it was never able to upload software after the replacement drive was physically installed. It was stuck in a pending state waiting for something from the network. No help from Rogers.      ***Edited Labels***

DE_ by I plan to stick around
  • 1752 Views
  • 4 replies
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Overcompressed poor quality picture

Seems the picture quality on my favorite shows keeps becoming poorer and poor. Why does one of the most watched shows, like survivor, make me feel like I'm watching something in 480i resolution. I know it's all about the compression and band with the...

Ignite TV Recording Inquiry

I am think about upgrading to Rogers Ignite TV and Internet, I am currently still using the old PVR box which I really like. The good thing now with my PVR is, I can still watch my recordings because they are stored locally, on my PVR. If I upgrade t...

Graham052 by I've been here awhile
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Choices

As I have sent suggestions into a few of the resident experts or moderators about CHOICES that a subscriber may want with their TV service. All our services on Ignite TV are delivered by the internet. ( and most other TV Providers do the same now).  ...

Flavour1 by I plan to stick around
  • 741 Views
  • 2 replies
  • 0 likes

Rogers Cable TV not getting all my channels?

Since yesterday my channel availability has been changed. I have rebooted twice with no change. Anyone else having this issue?     **Added Labels**

bg47 by I plan to stick around
  • 5420 Views
  • 12 replies
  • 1 likes

98.1 CHFI Christmas Music and Fireplace Channel

I have legacy VIP TV and have been waiting weeks for the Christmas music to actually show up on channel 299. The message "Thank you for tuning in. Please be advised the Sunset Channel will resume on January 11, 2024" is the only thing I see with elev...

Kmwolf by I'm here a lot
  • 788 Views
  • 5 replies
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Rogers Digital Cable -- Some Channels Black Screen

Thought I would write to describe what happened on my Rogers Digital Cable TV. A week ago Friday morning, a number of channels were just showing black screen. And the selection of which ones were black screen seemed to change from time to time. Most ...

Ontario by I plan to stick around
  • 530 Views
  • 1 replies
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Resolved! Can't connect Samsung series 6 TV to internet with Nextbox 9865

I have Rogers cable internet and TV with a Nextbox 9865. I connected a cat6 network cable from the Nextbox to TV and it won't connect to the internet. I chose wired connection. There's one green and one amber light on the Nextbox ethernet port when t...

adm7007 by I plan to stick around
  • 865 Views
  • 6 replies
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Lost My Ability to Record?

A week or so ago, I noticed that all my recordings are gone and when I hit "record" I get a message that says I "need a DVR subscription"  I have spoken to a few Rogers tech people but they always seem to need to "pass it on to another team"   Any id...

Cbernard by I've been here awhile
  • 1329 Views
  • 4 replies
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Restart Service

Please restore our service! **Removed email info - Keep personal info private**       ***Edited Labels***

How to watch CTV?

I wonder how to watch CTV.     ***Edited Labels***