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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Lost My Ability to Record?

A week or so ago, I noticed that all my recordings are gone and when I hit "record" I get a message that says I "need a DVR subscription"  I have spoken to a few Rogers tech people but they always seem to need to "pass it on to another team"   Any id...

Cbernard by I've been here awhile
  • 1072 Views
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Restart Service

Please restore our service! **Removed email info - Keep personal info private**       ***Edited Labels***

How to watch CTV?

I wonder how to watch CTV.     ***Edited Labels***

Damage siding

Last Wednesday I had a new fiber, optic line run from my neighbours side to my side. The technician screwed and holders for the line at eye level. Internet is still not working and a reschedule has been made for next Wednesday which will be two weeks...

shawn2k by I've been around
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PVR 05 Code

What does the 05 code on my PVR mean? Thanks   **Labels Added**

LA86 by I've been around
  • 456 Views
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New Samsung QLED TV Intermittent Audio Sync Issue with Live TV

Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...

jdiesel23 by I'm here a lot
  • 2939 Views
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HBO and 30 Coins

I recorded season 2,episode 4 of HBO's 30 Coins on Monday.Tonight,I went to watch it and all the subtitles were in Spanish,not English.I fast forwarded through the entire program,but the subtitles remained in Spanish.I wouldn't think that this was a ...

a084299 by I plan to stick around
  • 570 Views
  • 1 replies
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Channels Temporarily Off Air

It seems on a regular basis that additional channels we are paying for post the Temporarily Off Air, Check back later screen.  It happens most weekends and is becoming an issue.   W HD being one of them.  I would like to have an explanation of why so...

Randy7 by I've been around
  • 498 Views
  • 1 replies
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Ignite TV Issues

We have had issues for weeks with our TV screen freezing, turning black and going off and on. Our first thought was we needed a new HDMI cord, we have since replaced this cord 3 times!!!! To no avail ! The TV will work for awhile but then it starts d...

1_25n by I've been here awhile
  • 866 Views
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Oct 25, 2023 Rogers service out for hours

I tried calling Rogers Technical support last night Oct 25, 2023 to report TV trouble and could not even get to report it because the phone recording said that due to increased volume my calls could not even be answered! I was left without service fo...

socagirl2 by I'm here a lot
  • 4297 Views
  • 9 replies
  • 1 likes

Best Channel for Formula One

I've always watched/recorded F1 races on TSN  (usually TSN5).  Last week I had a problem with my recording of the Austin race and ended up watching it on ABC Detroit using Catch-Up TV (an option from my ISP, maybe Rogers Ignite has something similar)...

OLDYELLR by I'm a senior advisor
  • 743 Views
  • 1 replies
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I have no cable in Oshawa

Is there an issue with cable in Oshawa?  (Moderator removed address info - Keep Personal Info Private)   **Labels Added**    

pd20 by I've been around
  • 336 Views
  • 1 replies
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Rogers Cable

Hello,   I'm the property manager for the building.   A cable was installed in our property by a Rogers tech and they attached it to the railing in front of our building, which is now blocking the entrance.   Could you please let me know who to conta...

DavorZPI by I've been around
  • 540 Views
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Thumbnail

Is there a way to disable the thumbnails for recorded shows. Having pictures of remaining contestants on a reality show kinda defeats the purpose of recording 臘‍路‍     ***Edited Labels***

Popsy by I've been around
  • 323 Views
  • 1 replies
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Resolved! KTLA frequent Audio glitches - Legacy TV

I noticed yesterday that KTLA (ch. 572, Digital Legacy TV) is having frequent Audio glitches that last between 1-5 seconds each, and can block out complete words that make things harder to follow.There can be multiple concecutive glitches, or one gli...

mebe by I'm a trusted contributor
  • 727 Views
  • 4 replies
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Resolved! FOX Seattle audio hiccups on Legacy Digital TV

Similar to the audio glitching still affecting KTLA, I noticed last night that FOX Seattle (ch. 531) has multiple audio hiccups that can last a half second or up to 3 seconds, that blank out words.Currently watching the baseball game LIVE, on both FO...

mebe by I'm a trusted contributor
  • 375 Views
  • 1 replies
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Resolved! How to cancel Disney+ Promotion?

Hello. I have a Disney+ free promotion I want to cancel. I've gone to the "Manage Channels and Theme Packs" section of my services and don't see it there. Any advice, please?   **Labels Added**

Karen18 by I've been here awhile
  • 595 Views
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How much longer until legacy cable is discontinued?

I just saw a post on another forum of a Shaw customer in western Canada who is being forced to switch over from legacy cable to Shaw Ignite. I imagine it is just a matter of time until that happens to Rogers customers as well.  Anyone have any insigh...

wayner92 by I'm a reliable contributor
  • 1146 Views
  • 3 replies
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AMC Gone Black Again

Yesterday,AMC was black screen.I have had problems with this channel before.This time I haven't seen a problem on other channnels.When I checked the diagnostics,the signal strength was good,but no picture.I have now started looking at options on Bell...

a084299 by I plan to stick around
  • 473 Views
  • 2 replies
  • 0 likes