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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Can I keep Digital TV and have only Internet and Home Phone be Ignite

Hi, My phone line is with Bell and use to be supplied using traditional phone wiring. It started having some probs (they said the wiring leading to the house was shorting) and since I had a fiber drop coming to the house, they switched my phone servi...

Hwaiting by I Plan to Stick Around
  • 507 Views
  • 7 replies
  • 0 likes

Episode 4 of Station Eleven missing from OnDemand

I access Crave OnDemand through Channel 100 on Rogers. I can see episodes 1,2,3 and 5, but not episode 4 which came out the same day as episode 5. Using Search function also doesn’t find it. Any suggestions? *** Edited Labels***

Tinker2 by I've Been Around
  • 202 Views
  • 2 replies
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Resolved! Nextbox champion remote with LG tv

Has anyone been able to get input switching on the nextbox champion remote to work with a newer lg tv (LG C1 in my case). I had it working great with my Samsung Q80, but I can’t get it working with my new LG. I was able to get volume and power workin...

geoken2 by I'm Here A Lot
  • 271 Views
  • 5 replies
  • 0 likes

Adding and deleting older digital boxes like SA3250HD, 4250HD, 8300HD

Through the years I have purchased many digital TV boxes - these were probably all a decade or more ago. Boxes such as SA33200s, SA3250HDs, SA4250HDs and SA8300HDs. I have had about 10 or boxes on my account and some of these boxes have now died, and...

wayner92 by I'm a Reliable Contributor
  • 276 Views
  • 3 replies
  • 0 likes

Latest NextBox Terminal.

I have a Nextbox 3.0 Whole Home setup with 9865 HD PVR and 4642 HD boxes. The 4642 HD is terribly slow to respond to remote (changing channels, tv guide, play/rew/ff buttons). Is there a better model out there? Note: NOT interested in switching to ig...

SB28 by I Plan to Stick Around
  • 259 Views
  • 3 replies
  • 0 likes

Black screen on one channel?

Here's our issue: For the past two weeks (and periodically over the past several months), the feed from CBC Ottawa (channels 514 and 008 here in Ottawa) is simply not there: the screen is blank and there is no sound, but when I click on "info", the s...

Darcie44 by I'm Here A Lot
  • 493 Views
  • 5 replies
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Is Rogers going to force me to use Ignite?

I have the digital tv service still, although they keep pushing the price up on that. Once this current bundle expires is rogers going to force me to get Ignite or will they continue the digital tv still? I refuse to go to Ignite, I have seen the rev...

RyeEncoke by I Plan to Stick Around
  • 2148 Views
  • 16 replies
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French NHL Centre Ice - Missing Audio

I subscribe to the French NHL Centre Ice package (on Digital TV) in order to see "regional" Montreal games, carried on RDS, that are otherwise blacked out in southern Ontario. This package also includes Ottawa games, usually broadcast on RDS or (if a...

WlooRB by I'm Here A Lot
  • 777 Views
  • 8 replies
  • 0 likes

Recording Delayed Programs

So, I want to record some programs on CBS but on Sundays there are football games that often go longer than the posted times. The recording option only allows recording according to the time schedule as opposed to the actual program and over time gam...

schmidtp by I Plan to Stick Around
  • 425 Views
  • 4 replies
  • 0 likes

HBO + Movies on demand not accessible

Regarding Rogers digital TV, for the past several days channel 309 only accesses Crave on Demand, the HBO + Movies on demand is not accessible --- what's going on? *** Edited Labels ***

jonsp by I've Been Here Awhile
  • 1146 Views
  • 2 replies
  • 0 likes

Nextbox 3 HD bug - Scheduled Recording and PIP

I use a NextBox 3.0 HDPVR. I have encountered an annoying bug. Here are some steps to reproduce the problem: 1. Schedule a program to be recorded.2. When the program starts recording, switch the box to another channel.3. Open up Picture-in-Picture an...

Nick68 by I've Been Here Awhile
  • 341 Views
  • 3 replies
  • 0 likes

TV Remote

Just got a new remote as the other one quit working. On some channels the remote enters the digit 5 after you punch in a channel selection. For example if you enter channel 79 the tv screen shows the 79 and then adds 5 to it so you go right to channe...

New Samsung QLED TV Intermittent Audio Sync Issue with Live TV

Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...

jdiesel23 by I'm Here A Lot
  • 1277 Views
  • 8 replies
  • 0 likes

Neighbors cable line

Is it normal for the Rogers tech to run a cable line up the tree at the front of my property to connect to my neighbors house? I looks bad. Shouldn’t they have asked permission first? How long will this cable be left dangling in front of my home? ***...

abdel1 by I've Been Around
  • 1385 Views
  • 14 replies
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Resolved! MSNBC Feeds?

Has anyone noticed a problem with their MSNBC feeds? Every morning there should be Morning Joe on at 6am. However, for the past few weeks, the show starts and is then switched to the 11th hour, their evening broadcast. This is similar to what used to...

akselsoft by I Plan to Stick Around
  • 663 Views
  • 5 replies
  • 0 likes

Can a Digital TV box be re-activated?

A good friend of mine (also a Rogers customer) has a Digital TV box that he happens to own. He also has a lot of PVR recordings backlogged on it. Problem is, he can't access them due to the fact that his box doesn't have service running on it. Can he...

ArianK by I'm Here A Lot
  • 1281 Views
  • 9 replies
  • 0 likes