Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
Hi there. Late last year we switched to the new Rogers Ignite receivers . My question, is what to do with the old NextBox receivers? I have one 3.0 and two 2.0 receivers. Does Rogers take these back if I bring them in? Please let me know what you'v...
On Wednesday I lost about half may channels, all of them on the upper 700Mhz spectrum as show on the STB diagnostics screen. I phoned the useless Rogers support line saying all the old non Ignite boxes are not supported so they won't to bother on se...
HdEr on PVR display and all recordings are gone *Added Labels*
I called Rogers enquiring into why DW was no longer active? Rogers' clerk had no answer other than both German channels were dropped without notice....again why? Amazon Firestick is looking more promising by the day. Fee's keep escalating, I've bee...
Last time I tried a year ago, it was never able to upload software after the replacement drive was physically installed. It was stuck in a pending state waiting for something from the network. No help from Rogers. ***Edited Labels***
Seems the picture quality on my favorite shows keeps becoming poorer and poor. Why does one of the most watched shows, like survivor, make me feel like I'm watching something in 480i resolution. I know it's all about the compression and band with the...
I am think about upgrading to Rogers Ignite TV and Internet, I am currently still using the old PVR box which I really like. The good thing now with my PVR is, I can still watch my recordings because they are stored locally, on my PVR. If I upgrade t...
As I have sent suggestions into a few of the resident experts or moderators about CHOICES that a subscriber may want with their TV service. All our services on Ignite TV are delivered by the internet. ( and most other TV Providers do the same now). ...
Since yesterday my channel availability has been changed. I have rebooted twice with no change. Anyone else having this issue? **Added Labels**
I noticed today (6pm) that even though most to of my digital legacy tv channels, VOD and PVR are working perfectly, there are still MANY channels that are experiencing MAJOR macro-blocking every millisecond, in the exact same way on the affected chan...
I have legacy VIP TV and have been waiting weeks for the Christmas music to actually show up on channel 299. The message "Thank you for tuning in. Please be advised the Sunset Channel will resume on January 11, 2024" is the only thing I see with elev...
Thought I would write to describe what happened on my Rogers Digital Cable TV. A week ago Friday morning, a number of channels were just showing black screen. And the selection of which ones were black screen seemed to change from time to time. Most ...
I have Rogers cable internet and TV with a Nextbox 9865. I connected a cat6 network cable from the Nextbox to TV and it won't connect to the internet. I chose wired connection. There's one green and one amber light on the Nextbox ethernet port when t...
A week or so ago, I noticed that all my recordings are gone and when I hit "record" I get a message that says I "need a DVR subscription" I have spoken to a few Rogers tech people but they always seem to need to "pass it on to another team" Any id...
Please restore our service! **Removed email info - Keep personal info private** ***Edited Labels***
I wonder how to watch CTV. ***Edited Labels***
Last Wednesday I had a new fiber, optic line run from my neighbours side to my side. The technician screwed and holders for the line at eye level. Internet is still not working and a reschedule has been made for next Wednesday which will be two weeks...
What does the 05 code on my PVR mean? Thanks **Labels Added**
Hello, I have a new QLED Samsung 65" tv with Rogers Cable (Nextbox 8642) which has intermittent audio sync issues. It happens with live tv, and not all the time. However once it starts it doesn't correct; might be fine next time I start tv, but no gu...
I recorded season 2,episode 4 of HBO's 30 Coins on Monday.Tonight,I went to watch it and all the subtitles were in Spanish,not English.I fast forwarded through the entire program,but the subtitles remained in Spanish.I wouldn't think that this was a ...