TV channels blacking out and now looping.

[mindom2004]

Rogers cannot RESOLVE their issues. Many have issues with channels going black, freezing or pixilating! This am February 11th the channels are looping and cannot watch anything. Solutions DO NOT WORK that are given! Their solution replace the entire cable from the box into house. That was done previous so are they using cheap foreign cable as it's only been 3-5 years. I best get some payback or a discount or a may go satellite. Rogers has a hardware and software issue and they will NOT admit it. 

**Labels Updated**

[pi6]

Feb 11/25 - I am having the same problem of TV channels blacking out and looping on all channels I have tried.  I live in Alliston.

[asturias7]

*UPDATE: Rogers is aware of the issue. Just found this on their RogersHelps account on X/Twitter:

https://x.com/RogersHelps/status/1889308245707403696

Rogers has also posted a Network Outage bulletin:

https://www.rogers.com/support/outage

[cherzybaby]

Im in Barrie...& experiencing problems as well. The screen "jumps"...then the same commercial will play....then the screen goes black, comes back on...same problem..but it's not on every channel. Annoying. I did some rebooting, phoned for tech support., but so far I'm on hold 23 min. I came across this forum & it seems a lot of us are having the problem. A regional issue....glad they are troubleshooting the issue. It's so annoying.

[cherzybaby]

Mine has been looping the same 10 second segments too...but not on every channel. I've tried to contact tech support, but I've been on hold for over 26 min now. I came across the forum, & it's confirmed there's a problem going on, as we're all having the same issues. 

[cherzybaby]

Channel 7 for me is particularly bad...

[cherzybaby]

I don't have the problem on every channel...just a few but CITY TV  is particularly bad. I've tried to do the chatbox here...& this is what it says.....Please be advised that we are currently experiencing an issue with some channels on live TV looping. Our technical teams have already been engaged and services will be restored as soon as possible.

I don't know how old that note is...I was on the phone waiting for nearly 30min & gave up...came into the forum & found out there's issues a lot of us are experiencing.

[bobb-1]

Channels not working properly. It’s been occurring all day.

[p1guy]

Just wonderful how I spent the morning restarting the tv box, then doing a system refresh, then resetting the modem. Tried to call someone at Rogers but on hold then busy signal. Outage page showed no problems.

Now hours later there is a note on the outage page.

If the speed at which they post on the problem page is any indication of how fast they work on issues we could be in for a long wait to fix this.

And of course the costs are going up in a few months for this great level of service.

[cherzybaby]

I don't have the problem with all channels..just a few but #7 (city tv) is very bad

[Sonatinamusic]

Resetting your TV BOX will stop the looping.

[asturias7 · Accepted solution]

I unplugged all my boxes, unplugged my modem, started everything up, but nothing changed... did this twice earlier today. Others tried doing the same to no effect. But, good news...

"SERVICE RESTORED", all is resolved:

https://www.rogers.com/support/outage

*Mods can close this topic unless similar issues arise, again. 👍

[zedo]

Seems like it is a Wi-Fi issue. I had the same looping problems when I was using the infinity Wi-Fi, then switched to D-link Wi-Fi and everything worked just fine. That was yesterday morning, and everything today is working still.  That’s what happens when it is a monopoly running everything.

[Biollw]

Not a wifi issue, it was a rogers back end system problem.

[zedo]

In that case, why did everything work properly for me when I changed my Wi-Fi to D-link immediately yesterday. Coincidence or more baloney from Roger’s. Others were still experiencing difficulties in my area and elsewhere for quite awhile afterwards. Hmmmm.

[57]

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@zedo wrote:

In that case, why did everything work properly for me when I changed my Wi-Fi to D-link immediately yesterday. Coincidence or more baloney from Roger’s. 

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Did you change it back to see if the issue reappeared?  It's highly doubtful it was a WiFi issue since it affected many people, some connected via Ethernet. I checked the problem channels and was not affected at all.

A WiFi issue also would not have the effect that was discussed - affecting certain channels in certain ways.  WiFi would either work, or not, or be intermittent, but not cause looping.

[Biollw]

All my xi6 boxes are eternity connected and I had the looping problem.