I'm finding it to be more & more difficult to speak with a live agent on the phone. Rogers claims that all their support staff are 100% located in Canada, yet if I were to call just after 7AM (I live in Ontario) a recording comes on saying the custo...
I totally agree, slm3. The "on hold" times are unacceptable!!!!! I usually get notification that my bill is ready on the 6th of the month. This month (April), when it got to be the 10th, or 11th, I still hadn't received notification, & when I went i...
I found the live chat to be somewhat useless. It keeps asking if your issue is tv., internet, home phone. When one is enquiring about their products, e.g. if they have all 3 services, the same thing comes up in the chatbox asking which product you're...
Trying to reach the customer service is a joke. You might get through, but sit waiting for more than 45min IF by that time someone comes on the line. I live in Ontario., & if I call say around 7.30am., a recording comes on saying that the Customer Se...
