Number Cancelled by Rogers without knowledge.

[K1498]

Hi, ok so. I was moving out of the country for a while in November 2023. Therefore, switched to pay as you go from postpaid on the day of departure. I was given confirmation over the call that my number will be switched instantly and the call would disconnect automatically. Now, I am out of the country and they are saying that my number has been cancelled ( to my sister who is in Canada) . I need to retrieve this number as it is registered with banks and other places. However, I have a chat transcript of December 1st,2023 proving that my number is active. What do I do??

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[RogersJermaine]

Hi @K1498,

Welcome to the Rogers Community Forums, and thank you for your first post! We certainly understand the need to stay connected and the importance of keeping your same number.

For all Pay as You Go inquiries, it would be best to reach out directly to that dedicated team to get this issue looked into for you. Please dial *611 from your phone to get connected to a specialist.

Thank you
RogersJermaine